--- title: PMI Blog | medical office staff description: medical office staff | Information and resources from Practice Management Institute - PMI image: https://info.pmimd.com/hubfs/Untitled%20design%20(7).png --- [![pmi-logo-white-on-blue](https://info.pmimd.com/hs-fs/hubfs/pmi-logo-white-on-blue.png?width=174&name=pmi-logo-white-on-blue.png "pmi-logo-white-on-blue")](https://www.pmimd.com/) - [About PMI](https://www.pmimd.com/about/) - [Online Training Center](https://www.pmimd.com/onlinetraining/) - [Instructors](https://www.pmimd.com/instructors.php) - [Contact Us](https://www.pmimd.com/contact.asp) ## [Recruiting & Hiring a Great Medical Office Team - Ebook Overview](https://info.pmimd.com/blog/recruiting-hiring-a-great-medical-office-team-ebook-overview) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Aug 8, 2023, 3:10:03 PM - [Tweet](https://twitter.com/share) [![ebook overview recruiting and hiring a great medical office team](https://info.pmimd.com/hubfs/ebookblog.png)](https://info.pmimd.com/blog/recruiting-hiring-a-great-medical-office-team-ebook-overview) Are you struggling with employee turnover? Do you need help finding qualified applicants? Could your interview process use some refinement? If you answered "yes" to any of these questions, you'll be thrilled to learn that we just released a new ebook on [*Best Practices for Recruiting and Hiring a Great Medical Office Team*](https://info.pmimd.com/ebook-best-practices-recruiting-hiring-medical-office-team), and it is sure to provide you with the information you need to advance your practice's hiring process and build your own office dream team.  [Read More](https://info.pmimd.com/blog/recruiting-hiring-a-great-medical-office-team-ebook-overview) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/recruiting-hiring-a-great-medical-office-team-ebook-overview#comments-listing) Topics: [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting) ## [Build Better Patient Relations in Your Medical Practice](https://info.pmimd.com/blog/better-patient-engagement-in-medical-practice) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jul 24, 2023, 4:30:00 PM - [Tweet](https://twitter.com/share) "Patient engagement," also known as "person and family engagement" is not just another healthcare buzzword. It is a highly-productive partnership that fosters a collaborative relationship built on trust, effective communication, and shared decision-making. This extension of care beyond the patient encounter has gained significant importance in recent years.  [Read More](https://info.pmimd.com/blog/better-patient-engagement-in-medical-practice) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/better-patient-engagement-in-medical-practice#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [diversity and inclusion](https://info.pmimd.com/blog/tag/diversity-and-inclusion), [medical office leadership](https://info.pmimd.com/blog/tag/medical-office-leadership), [patient satisfaction](https://info.pmimd.com/blog/tag/patient-satisfaction), [Care Management](https://info.pmimd.com/blog/tag/care-management), [patient engagement](https://info.pmimd.com/blog/tag/patient-engagement), [patient relations](https://info.pmimd.com/blog/tag/patient-relations) ## [Redefining Your Leadership Posture](https://info.pmimd.com/blog/redefining-your-leadership-posture) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on May 10, 2023, 2:45:00 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/Leadership%20Posture-1.png)](https://info.pmimd.com/blog/redefining-your-leadership-posture) There’s a familiar saying: *Behind every good leader is a great team*. One cannot work without the other. Building team trust and acceptance is a key driver of successful practice managers, says [Kem Tolliver](https://www.linkedin.com/in/kem-tolliver/), BS, CMPE, CMC, CMOM, a revenue cycle management expert, co-author of, *Revenue Cycle Management: Don’t Get Lost in the Financial Maze* published by MGMA®, and business owner based in Maryland. She says that great leaders are exceptional influencers. [Read More](https://info.pmimd.com/blog/redefining-your-leadership-posture) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/redefining-your-leadership-posture#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [medical practice issues](https://info.pmimd.com/blog/tag/medical-practice-issues), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [medical office leadership](https://info.pmimd.com/blog/tag/medical-office-leadership), [change management](https://info.pmimd.com/blog/tag/change-management) ## [The Patient Experience: Tips for Improving Front Desk Communications](https://info.pmimd.com/blog/the-front-desk-first-impression-tips-for-improving-the-patient-experience) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Apr 19, 2023, 3:15:00 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/frontdeskrevenueopportunities.jpg)](https://info.pmimd.com/blog/the-front-desk-first-impression-tips-for-improving-the-patient-experience) The front desk is your patient’s first impression, and whether it’s checking in a patient, verifying insurance, or scheduling an appointment, how things are handled can make or break a patient’s experience. Because there’s a great deal of pressure for such activities to run smoothly, medical office staff must be equipped with the right training and support to deliver exceptional service. Here are just a few tips from our CMOM course for practice managers to consider implementing at the front desk. [Read More](https://info.pmimd.com/blog/the-front-desk-first-impression-tips-for-improving-the-patient-experience) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/the-front-desk-first-impression-tips-for-improving-the-patient-experience#comments-listing) Topics: [medical office](https://info.pmimd.com/blog/tag/medical-office), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [medical office training](https://info.pmimd.com/blog/tag/medical-office-training) ## [10 Tips for Selecting Top Talent for Your Practice](https://info.pmimd.com/blog/10-tips-for-selecting-top-talent-for-your-practice) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Apr 22, 2022, 3:45:00 PM - [Tweet](https://twitter.com/share) [![hiring medical office professionals](https://info.pmimd.com/hubfs/bestpracticeshiring.jpg)](https://info.pmimd.com/blog/10-tips-for-selecting-top-talent-for-your-practice) With high turnover and staff burnout sweeping the healthcare industry, medical practices have sped up and expanded their recruiting efforts, hoping to secure the right team for the long term. If you’re a medical office manager that’s caught in this hiring whirlwind, you’ll want to follow these best practices to ensure you’re not only attracting motivated candidates but also selecting the most qualified, patient-focused members for your team. [Read More](https://info.pmimd.com/blog/10-tips-for-selecting-top-talent-for-your-practice) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/10-tips-for-selecting-top-talent-for-your-practice#comments-listing) Topics: [medical office](https://info.pmimd.com/blog/tag/medical-office), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical practice issues](https://info.pmimd.com/blog/tag/medical-practice-issues), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting), [personnel management](https://info.pmimd.com/blog/tag/personnel-management) ## [Meet Kathleen Riexinger - PMI's Director of Student Experience](https://info.pmimd.com/blog/meet-kathleen-riexinger-pmi-director-of-student-experience) Posted by [Nancy Clements](https://info.pmimd.com/blog/author/nancy-clements) on Feb 2, 2022, 1:04:21 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/K_Riexinger-4.png)](https://info.pmimd.com/blog/meet-kathleen-riexinger-pmi-director-of-student-experience) Whether you are new to Practice Management Institute, a certified professional, enrolled in, or inquired about medical office training, you have probably interacted with Kathleen Riexinger at some point. She has worked with PMI for two decades and recently received a well-deserved promotion to *Director of Student Experience*. She chose the new title, said PMI President/CEO David T. Womack, and it fits her to a tee. [Read More](https://info.pmimd.com/blog/meet-kathleen-riexinger-pmi-director-of-student-experience) 9 Comments [Click here to read/write comments](https://info.pmimd.com/blog/meet-kathleen-riexinger-pmi-director-of-student-experience#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical practice issues](https://info.pmimd.com/blog/tag/medical-practice-issues), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [administrative burdens](https://info.pmimd.com/blog/tag/administrative-burdens), [medical office leadership](https://info.pmimd.com/blog/tag/medical-office-leadership), [medicare compliance](https://info.pmimd.com/blog/tag/medicare-compliance) ## [“You’re Hired!” PMI/WRK Aspire Program is Changing Lives](https://info.pmimd.com/blog/youre-hired-pmi/wrk-aspire-program-is-changing-lives) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Oct 14, 2021, 4:22:44 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/social-suggested-images/info.pmimd.comhubfsCanva%20imagesSP.png)](https://info.pmimd.com/blog/youre-hired-pmi/wrk-aspire-program-is-changing-lives) In 2018, LinkedIn CEO Ryan Roslansky identified soft skills as the biggest skills gap in the U.S. Further research has shown that gaps in soft skills exist across all roles and nearly all functions. Healthcare careers are almost always in demand with far more jobs than qualified candidates in many markets. [Read More](https://info.pmimd.com/blog/youre-hired-pmi/wrk-aspire-program-is-changing-lives) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/youre-hired-pmi/wrk-aspire-program-is-changing-lives#comments-listing) Topics: [medical office](https://info.pmimd.com/blog/tag/medical-office), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting), [medical office training](https://info.pmimd.com/blog/tag/medical-office-training) ## [An Elephant in the Room: How to Manage Poor Performing Medical Office Staff](https://info.pmimd.com/blog/an-elephant-in-the-room-how-to-address-employee-performance-problems) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Sep 29, 2021, 2:25:32 PM - [Tweet](https://twitter.com/share) [![performance review](https://info.pmimd.com/hubfs/performance-review.jpg)](https://info.pmimd.com/blog/an-elephant-in-the-room-how-to-address-employee-performance-problems) If you dread conducting employee performance reviews, you're not alone. But perception is everything; a performance evaluation does not have to be confrontational. it can be an uplifting and productive opportunity to connect with your team members. Reviews are a good time to formally recognize your team members for going above and beyond. It is also a confidential space to address problems head-on and provide a pathway for improvement. What you say, and how you say it must be carefully considered during a review to avoid a negative result. [Read More](https://info.pmimd.com/blog/an-elephant-in-the-room-how-to-address-employee-performance-problems) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/an-elephant-in-the-room-how-to-address-employee-performance-problems#comments-listing) Topics: [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [cmom certification](https://info.pmimd.com/blog/tag/cmom-certification), [medical practice issues](https://info.pmimd.com/blog/tag/medical-practice-issues), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [medical office leadership](https://info.pmimd.com/blog/tag/medical-office-leadership) ## [Enough Is Enough: 5 Tips to Stop Burnout in Your Medical Practice](https://info.pmimd.com/blog/how-to-help-your-medical-practice-avoid-burnout) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Apr 2, 2021, 1:07:56 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/Businesswoman%20suffering%20from%20a%20headache%20or%20migraine%20holding%20her%20hands%20to%20her%20throbbing%20temples%20as%20she%20works%20late%20in%20the%20office%20to%20a%20deadline.jpeg)](https://info.pmimd.com/blog/how-to-help-your-medical-practice-avoid-burnout) Mix together long hours, hectic schedules, heavy caseloads, COVID-19 chaos, and office politics, and you get a toxic recipe for medical practice burnout. Don't ignore these signs! Medical office managers can reduce the effects of stress and burnout with strategies that support providers and staff. Learn best practices to avoid burnout, protect your practice, and increase patient satisfaction. [Read More](https://info.pmimd.com/blog/how-to-help-your-medical-practice-avoid-burnout) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/how-to-help-your-medical-practice-avoid-burnout#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [time management](https://info.pmimd.com/blog/tag/time-management), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical practice issues](https://info.pmimd.com/blog/tag/medical-practice-issues), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [administrative burdens](https://info.pmimd.com/blog/tag/administrative-burdens) ## [Perseverance Through Change: Practice Manager Ashton Ardila's Journey](https://info.pmimd.com/blog/perseverance-through-change) Posted by [Nancy Clements](https://info.pmimd.com/blog/author/nancy-clements) on Mar 16, 2021, 3:41:30 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/Ashton%20Ardila.png)](https://info.pmimd.com/blog/perseverance-through-change) *Your Family Doktors, a 25-year-old family practice in Webster, TX, faced many operational challenges over the past year as the COVID-19 pandemic sent healthcare into a tailspin. Office Manager Ashton Ardila, CMOM, CMIS, shared some of the hurdles and frustrations her team faced, and how the practice has persevered.* [Read More](https://info.pmimd.com/blog/perseverance-through-change) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/perseverance-through-change#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [CMOM](https://info.pmimd.com/blog/tag/cmom), [medical office certification](https://info.pmimd.com/blog/tag/medical-office-certification), [Certified Medical Office Manager](https://info.pmimd.com/blog/tag/certified-medical-office-manager), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical office compliance](https://info.pmimd.com/blog/tag/medical-office-compliance), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [administrative burdens](https://info.pmimd.com/blog/tag/administrative-burdens) ## [PMI Certification Renewal Questions Answered](https://info.pmimd.com/blog/pmi-certification-renewal-questions-answered) Posted by [Nancy Clements](https://info.pmimd.com/blog/author/nancy-clements) on Jan 7, 2021, 12:45:00 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/Q%26A%20icon%202.jpg)](https://info.pmimd.com/blog/pmi-certification-renewal-questions-answered) This time of year, we get a lot of questions from certified professionals about keeping their credentials current. The good news is the process is not too complex. And, with a little pre-planning, renewing your certification(s) can be quick and easy. [Read More](https://info.pmimd.com/blog/pmi-certification-renewal-questions-answered) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-certification-renewal-questions-answered#comments-listing) Topics: [PMI Certification](https://info.pmimd.com/blog/tag/pmi-certification), [medical office certification](https://info.pmimd.com/blog/tag/medical-office-certification), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff) ## [Get Hired as a Medical Office Manager- Strategies to Get the Job](https://info.pmimd.com/blog/get-hired-as-a-medical-office-manager) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Mar 9, 2020, 9:46:28 AM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/blog%20Get%20Hired%20as%20a%20Medical%20Office%20Manager.jpg)](https://info.pmimd.com/blog/get-hired-as-a-medical-office-manager) With an above [average salary base](https://www.aap.org/en-us/professional-resources/practice-transformation/managing-practice/Pages/Salaries-Medical-Office-Administrators-and-Office-Managers.aspx) and an optimistic job forecast there’s no better time than now to consider a job in medical office management. The fact is medical offices and healthcare facilities cannot run smoothly without a great manager at the helm. The [role of a medical office manager](https://www.americasjobexchange.com/medical-office-manager-job-description) is critical in today’s fast-paced facilities where above board patient care and quality is expected. [Read More](https://info.pmimd.com/blog/get-hired-as-a-medical-office-manager) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/get-hired-as-a-medical-office-manager#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [Certified Medical Office Manager](https://info.pmimd.com/blog/tag/certified-medical-office-manager), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff) ## [How to Successfully Recruit and Select Qualified Healthcare Professionals for Your Medical Practice](https://info.pmimd.com/blog/how-to-successfully-recruit-and-select-qualified-healthcare-professionals-for-your-medical-practice) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Oct 3, 2019, 1:04:27 PM - [Tweet](https://twitter.com/share) [![ani-kolleshi-vu-DaZVeny0-unsplash](https://info.pmimd.com/hubfs/ani-kolleshi-vu-DaZVeny0-unsplash.jpg)](https://info.pmimd.com/blog/how-to-successfully-recruit-and-select-qualified-healthcare-professionals-for-your-medical-practice) With patients to serve and open positions to fill recruiting qualified, caring healthcare professionals for your medical practice can be time consuming, overwhelming, and challenging. Learn how you can draw top talent and keep abreast of cutting-edge technology and new techniques with skilled, trained and knowledgeable employees.  [Read More](https://info.pmimd.com/blog/how-to-successfully-recruit-and-select-qualified-healthcare-professionals-for-your-medical-practice) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/how-to-successfully-recruit-and-select-qualified-healthcare-professionals-for-your-medical-practice#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting) ## [Time Management Tips for the Medical Office Manager: Delegation](https://info.pmimd.com/blog/time-management-tips-for-the-medical-office-manager-delegation) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Sep 23, 2019, 11:52:41 AM - [Tweet](https://twitter.com/share) [![managers-cooperating-in-office-J5W8D3K](https://info.pmimd.com/hubfs/managers-cooperating-in-office-J5W8D3K.jpg)](https://info.pmimd.com/blog/time-management-tips-for-the-medical-office-manager-delegation) If you are managing a small- to medium-sized provider office, then you’re painfully familiar with the daily struggle to keep everything and everyone in line. These broad responsibilities probably include things like managing the patient-payer mix, staffing, provider schedules, patient relations, and accounting. It’s not easy; our hats are off to you! [Read More](https://info.pmimd.com/blog/time-management-tips-for-the-medical-office-manager-delegation) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/time-management-tips-for-the-medical-office-manager-delegation#comments-listing) Topics: [medical office certification](https://info.pmimd.com/blog/tag/medical-office-certification), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical practice issues](https://info.pmimd.com/blog/tag/medical-practice-issues), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff) ## [HIPAA Compliance Checklists You Need Now to Safeguard Your Medical Practice](https://info.pmimd.com/blog/hipaa-compliance-checklists-you-need-now-to-safeguard-your-medical-practice) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Sep 15, 2019, 5:41:22 PM - [Tweet](https://twitter.com/share) [![iStock-1011337622](https://info.pmimd.com/hubfs/iStock-1011337622.jpg)](https://info.pmimd.com/blog/hipaa-compliance-checklists-you-need-now-to-safeguard-your-medical-practice) Is your medical practice following current [HIPAA compliance](https://www.hhs.gov/hipaa/for-professionals/security/laws-regulations/index.html) guidelines? Keeping track of current regulations is challenging and time consuming. But disregard for mandatory patient privacy laws can bring costly violations, fines, and penalties if a breach occurs. The following checklists outline important steps that organizations must take to secure Protected Health Information (PHI). Keep these checklists on hand to help keep your practice compliant. [Read More](https://info.pmimd.com/blog/hipaa-compliance-checklists-you-need-now-to-safeguard-your-medical-practice) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/hipaa-compliance-checklists-you-need-now-to-safeguard-your-medical-practice#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [financial management](https://info.pmimd.com/blog/tag/financial-management), [HIPAA compliance](https://info.pmimd.com/blog/tag/hipaa-compliance), [HIPAA](https://info.pmimd.com/blog/tag/hipaa) [All posts](https://info.pmimd.com/blog/all) [Next](https://info.pmimd.com/blog/tag/medical-office-staff/page/2) ### Subscribe Here! ### Recent Posts ### Posts by Tag - [Practice management (50)](https://info.pmimd.com/blog/tag/practice-management) - [medical office manager topics (43)](https://info.pmimd.com/blog/tag/medical-office-manager-topics) - 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