The Patient Experience: Tips for Improving Front Desk Communications

Posted by Practice Management Institute on Jul 21, 2022 3:15:00 PM

The front desk is your patient’s first impression, and whether it’s checking in a patient, verifying insurance, or scheduling an appointment, how things are handled can make or break a patient’s experience.  Medical office front desk staff Because there’s a great deal of pressure for such activities to run smoothly, medical office staff must be equipped with the right training and support to deliver exceptional service. Here are just a few tips from our CMOM course for practice managers to consider implementing at the front desk.

Read More

Topics: medical office, medical office manager topics, medical office staff, medical office training

10 Tips for Selecting Top Talent for Your Practice

Posted by Practice Management Institute on Apr 22, 2022 3:45:00 PM

With high turnover and staff burnout sweeping the healthcare industry, medical practices have sped up and expanded their recruiting efforts, hoping to secure the right team for the long term. If you’re a medical office manager that’s caught in this hiring whirlwind, you’ll want to follow these best practices to ensure you’re not only attracting motivated candidates but also selecting the most qualified, patient-focused members for your team.

Read More

Topics: medical office, medical office manager topics, medical practice issues, medical office staff, staff recruiting, personnel management

Redefining Your Leadership Posture

Posted by Practice Management Institute on Mar 31, 2022 4:45:00 PM

There’s a familiar saying: behind every good leader is a great team. One cannot work without the other. Building team trust and acceptance is a key driver of successful practice managers, says Kem Tolliver, BS, CMPE, CMC, CMOM, a revenue cycle management expert, co-author of, Revenue Cycle Management: Don’t Get Lost in the Financial Maze published by MGMA®, and business owner based in Maryland. She says that great leaders are exceptional influencers.

Read More

Topics: Practice management, medical practice issues, medical office staff, medical office leadership, change management

Meet Kathleen Riexinger - PMI's Director of Student Experience

Posted by Nancy Clements on Feb 2, 2022 1:04:21 PM

Whether you are new to Practice Management Institute, a certified professional, enrolled in, or inquired about medical office training, you have probably interacted with Kathleen Riexinger at some point. She has worked with PMI for two decades and recently received a well-deserved promotion to Director of Student Experience. She chose the new title, said PMI President/CEO David T. Womack, and it fits her to a tee.

Read More

Topics: Practice management, medical office manager topics, medical practice issues, medical office staff, administrative burdens, medical office leadership, medicare compliance

“You’re Hired!” PMI/WRK Aspire Program is Changing Lives

Posted by Practice Management Institute on Oct 14, 2021 4:22:44 PM

In 2018, LinkedIn CEO Ryan Roslansky identified soft skills as the biggest skills gap in the U.S. Further research has shown that gaps in soft skills exist across all roles and nearly all functions. Healthcare careers are almost always in demand with far more jobs than qualified candidates in many markets.

Read More

Topics: medical office, medical office staff, staff recruiting, medical office training

An Elephant in the Room: How to Manage Poor Performing Medical Office Staff

Posted by Practice Management Institute on Sep 29, 2021 2:25:32 PM

If you dread conducting employee performance reviews, you're not alone. But perception is everything; a performance evaluation does not have to be confrontational. it can be an uplifting and productive opportunity to connect with your team members. Reviews are a good time to formally recognize your team members for going above and beyond. It is also a confidential space to address problems head-on and provide a pathway for improvement. What you say, and how you say it must be carefully considered during a review to avoid a negative result.

Read More

Topics: medical office manager topics, cmom certification, medical practice issues, medical office staff, medical office leadership

Enough Is Enough: 5 Tips to Stop Burnout in Your Medical Practice

Posted by Practice Management Institute on Apr 2, 2021 1:07:56 PM

Mix together long hours, hectic schedules, heavy caseloads, COVID-19 chaos, and office politics, and you get a toxic recipe for medical practice burnout. Don't ignore these signs! Medical office managers can reduce the effects of stress and burnout with strategies that support providers and staff. Learn best practices to avoid burnout, protect your practice, and increase patient satisfaction.

Read More

Topics: Practice management, time management, medical office manager topics, medical practice issues, medical office staff, administrative burdens

Perseverance Through Change: Practice Manager Ashton Ardila's Journey

Posted by Nancy Clements on Mar 16, 2021 3:41:30 PM

Your Family Doktors, a 25-year-old family practice in Webster, TX, faced many operational challenges over the past year as the COVID-19 pandemic sent healthcare into a tailspin. Office Manager Ashton Ardila, CMOM, CMIS, shared some of the hurdles and frustrations her team faced, and how the practice has persevered.

Read More

Topics: Practice management, CMOM, medical office certification, Certified Medical Office Manager, medical office manager topics, medical office compliance, medical office staff, administrative burdens

PMI Certification Renewal Questions Answered

Posted by Nancy Clements on Jan 7, 2021 12:45:00 PM

This time of year, we get a lot of questions from certified professionals about keeping their credentials current. The good news is the process is not too complex. And, with a little pre-planning, renewing your certification(s) can be quick and easy.

Read More

Topics: PMI Certification, medical office certification, medical office staff

Get Hired as a Medical Office Manager- Strategies to Get the Job

Posted by Practice Management Institute on Mar 9, 2020 9:46:28 AM

With an above average salary base and an optimistic job forecast there’s no better time than now to consider a job in medical office management. The fact is medical offices and healthcare facilities cannot run smoothly without a great manager at the helm. The role of a medical office manager is critical in today’s fast-paced facilities where above board patient care and quality is expected.

Read More

Topics: Practice management, Certified Medical Office Manager, medical office staff

How to Successfully Recruit and Select Qualified Healthcare Professionals for Your Medical Practice

Posted by Practice Management Institute on Oct 3, 2019 1:04:27 PM

With patients to serve and open positions to fill recruiting qualified, caring healthcare professionals for your medical practice can be time consuming, overwhelming, and challenging. Learn how you can draw top talent and keep abreast of cutting-edge technology and new techniques with skilled, trained and knowledgeable employees. 

Read More

Topics: Practice management, medical office staff, staff recruiting

Time Management Tips for the Medical Office Manager: Delegation

Posted by Practice Management Institute on Sep 23, 2019 11:52:41 AM

If you are managing a small- to medium-sized provider office, then you’re painfully familiar with the daily struggle to keep everything and everyone in line. These broad responsibilities probably include things like managing the patient-payer mix, staffing, provider schedules, patient relations, and accounting. It’s not easy; our hats are off to you!

Read More

Topics: medical office certification, medical office manager topics, medical practice issues, medical office staff

HIPAA Compliance Checklists You Need Now to Safeguard Your Medical Practice

Posted by Practice Management Institute on Sep 15, 2019 5:41:22 PM

Is your medical practice following current HIPAA compliance guidelines? Keeping track of current regulations is challenging and time consuming. But disregard for mandatory patient privacy laws can bring costly violations, fines, and penalties if a breach occurs. The following checklists outline important steps that organizations must take to secure Protected Health Information (PHI). Keep these checklists on hand to help keep your practice compliant.

Read More

Topics: Practice management, medical office manager topics, medical office staff, financial management, HIPAA compliance, HIPAA

Medical Office Know-how—5 Ways to Improve Patient Collections

Posted by Practice Management Institute on Sep 4, 2019 5:28:18 PM

With rising costs in today’s medical practice, it’s becoming more important than ever to receive timely payments from patients. With the high costs associated with printing and mailing statements, and lingering late and missing patient payments, it’s enough to send the medical office budget into deficit. Though collecting insurance company payments is the lifeblood of all medical facilities, out-of-pocket patient expenses such as deductibles, copays, and coinsurance amounts can’t be dismissed. They can add up quickly in lost revenue if stricter collection procedures aren’t in place. 

Read More

Topics: Practice management, medical office manager topics, medical practice issues, medical office staff, financial management

Managing Time: What Is Important vs Urgent?

Posted by Practice Management Institute on Aug 16, 2019 3:15:18 PM

To be effective time administrators, concentration must be focused on what is important rather than what is urgent.

Learning to concentrate on the important reduces crises mode and urgency addictions. The important eventually becomes urgent, so the strategy is to act on the important before it becomes urgent. 

Read More

Topics: Practice management, time management, medical office manager topics, medical office staff

Content not found