Performance Reviews Done Right

Posted by Practice Management Institute on Oct 9, 2019 6:47:56 PM

If you break out in a sweat when it’s time to conduct employee performance reviews, you’re not alone.  For many medical office managers, this is a difficult but necessary step in developing your team. Your staff probably dreads it as much as you, but performance reviews are an important way to gauge your employees’ work successes and stressors, and create better overall communication.

The goal is to take a positive approach and avoid a few common errors. This will help put everyone at ease, including yourself. So, we put together some do’s and don’ts to use as a guide to help your next round of performance reviews go smoothly.

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Topics: CMOM, Certified Medical Office Manager, medical office manager topics

Time Management Tips for the Medical Office Manager: Delegation

Posted by Practice Management Institute on Sep 23, 2019 11:52:41 AM

If you are managing a small- to medium-sized provider office, then you’re painfully familiar with the daily struggle to keep everything and everyone in line. These broad responsibilities probably include things like managing the patient-payer mix, staffing, provider schedules, patient relations, and accounting. It’s not easy; our hats are off to you!

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Topics: medical office certification, medical office manager topics, medical practice issues, medical office staff

HIPAA Compliance Checklists You Need Now to Safeguard Your Medical Practice

Posted by Practice Management Institute on Sep 15, 2019 5:41:22 PM

Is your medical practice following current HIPAA compliance guidelines? Keeping track of current regulations is challenging and time consuming. But disregard for mandatory patient privacy laws can bring costly violations, fines, and penalties if a breach occurs. The following checklists outline important steps that organizations must take to secure Protected Health Information (PHI). Keep these checklists on hand to help keep your practice compliant.

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Topics: Practice management, medical office manager topics, medical office staff, financial management, HIPAA compliance, HIPAA

Medical Office Know-how—5 Ways to Improve Patient Collections

Posted by Practice Management Institute on Sep 4, 2019 5:28:18 PM

With rising costs in today’s medical practice, it’s becoming more important than ever to receive timely payments from patients. With the high costs associated with printing and mailing statements, and lingering late and missing patient payments, it’s enough to send the medical office budget into deficit. Though collecting insurance company payments is the lifeblood of all medical facilities, out-of-pocket patient expenses such as deductibles, copays, and coinsurance amounts can’t be dismissed. They can add up quickly in lost revenue if stricter collection procedures aren’t in place. 

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Topics: Practice management, medical office manager topics, medical practice issues, medical office staff, financial management

10 Ways to Reduce Overhead in the Medical Practice

Posted by Practice Management Institute on Sep 3, 2019 9:26:46 AM

Medical practice overhead is a growing concern for many practices that are looking to thrive and simultaneously maintain quality patient care. In today’s medical practice, overhead is directly related to patient volume, collections, and its general structure. These ongoing administrative and clinical expenses are necessary for the business to function but can have a negative impact on the practice’s revenue.

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Topics: Practice management, medical office manager topics, medical practice issues, financial management

2 Everyday Situations to Apply Time Management - An Ebook Excerpt

Posted by Practice Management Institute on Aug 30, 2019 10:00:00 AM

An excerpt from the new ebook: The Medical Office Manager's Guide to Time Management 

Key tips, best practices, insights—we've shared a number of ways to better manage your medical practice. But if you're looking for guidance in getting better at time management, all in one place, you'll want to download the latest ebook on The Medical Office Manager's Guide to Time Management. Not only does this guide provide you with educational and informative gems, it also shares how to help put all of this great knowledge into practice. 

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Topics: Practice management, time management, medical office manager topics, medical practice issues

Provider Time Management—7 Techniques for the Medical Office Manager

Posted by Practice Management Institute on Aug 22, 2019 11:38:37 AM

A provider’s workload is never ending. Time is always ticking, and there never seems to be enough of it in the day. With regular patient visits, mounds of paperwork, administrative meetings, and countless other demands, it’s no wonder that patients are kept waiting. This is why provider time management is an essential skill for the medical office manager. Improving a provider’s time management can have beneficial results including a decrease in stress, an increase in productivity, and much happier patients.

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Topics: Practice management, time management, medical office manager topics

Managing Time: What Is Important vs Urgent?

Posted by Practice Management Institute on Aug 16, 2019 3:15:18 PM

To be effective time administrators, concentration must be focused on what is important rather than what is urgent.

Learning to concentrate on the important reduces crises mode and urgency addictions. The important eventually becomes urgent, so the strategy is to act on the important before it becomes urgent. 

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Topics: Practice management, time management, medical office manager topics, medical office staff

The Most Common HIPAA Compliant Transactions

Posted by Practice Management Institute on Aug 15, 2019 5:50:23 PM

In today’s medical practice HIPAA regulations provide both guidance and compliance standards for all financial and administrative procedures involved when it comes to protected health information (PHI). With patient privacy on the line these standards cover all key transactions in which organizations collect, handle, and store their information. Complying with these standards will protect the medical practice against theft and violations along with helping to ensure their patient information is secure.

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Topics: Practice management, medical office manager topics, medical office compliance, HIPAA compliance, HIPAA

How to Prevent Sexual Harassment in the Medical Office

Posted by Practice Management Institute on Aug 8, 2019 1:18:16 PM

Sexual harassment can be a tremendous liability in the workplace if not addressed properly. In a medical office environment it can have disastrous effects on both employee retention and patient care. Addressing the issue and implementing protocol to handle claims is essential. Creating an environment where employees can work without being harassed is fundamental. Making employees feel comfortable and ensuring that they are aware that they can report an incident-free of retaliation are key roles for the medical office manager.

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Topics: Practice management, medical office manager topics, medical practice issues, medical office staff, sexual harassment

Why We Host: Interview with Lindsay Usher, Northern California Medical Associates

Posted by Nancy Clements on Jul 31, 2019 9:31:25 AM

Northern California Medical Associates (NCMA) has been a leading association of medical practitioners in the North Bay Area since 1975, when Cardiology Associates of Santa Rosa, Inc. first opened its doors. Since then, NCMA has expanded its expertise and scope of care by merging with several private practices to better serve patients in Sonoma, Mendocino and Lake counties.

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Topics: Practice management, Certified Medical Office Manager, medical office manager topics, quality assurance, staff recruiting

7 Key Steps for Better Budget Planning in the Medical Office

Posted by Practice Management Institute on Jul 17, 2019 12:01:59 PM

Managing the day-to-day finances and budgetary needs of a busy medical office is a huge responsibility. Medical office managers should have formal training in accounting and financial best practices like cost analyses, financial reports, and financial forecasts. Managing the budget is a major undertaking but learning this one skill will set you up for success in other areas of financial management.

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Topics: Practice management, CMOM, medical office manager topics, budget planning, financial management

Emergency Preparedness: Addressing and Preventing Violence in the Workplace

Posted by Practice Management Institute on Jul 11, 2019 6:00:18 PM

Every year nearly 2 million American workers are exposed to violence in the workplace. Astonishing as it sounds, experts say it’s just a fraction of the cases that take place; many incidents are never reported. The propensity for violence in the workplace has escalated in recent years, and notably in healthcare. From verbal abuse to physical violence, harassment, intimidation, and even homicide, healthcare and social service workers face threats to their safety at a more frequent rate than other professions.

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Topics: Practice management, CMOM, medical office, medical office manager topics, medical practice issues, medical office staff, workplace violence, emergency preparedness

Best Practices for Successful Medical Staff Recruitment

Posted by Practice Management Institute on Jul 3, 2019 10:29:15 AM

In today’s robust job market, competition for finding the best talent can be challenging. Most often the task of recruiting new employees in the office is the Medical Office Manager's responsibility. When searching for qualified candidates, it is important to follow recruitment best practices and be familiar with laws and legal guidelines governing employment. It’s definitely a balancing act, but being able to successfully juggle both will yield clear-cut results.

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Topics: Practice management, CMOM, Certified Medical Office Manager, medical office, medical office manager topics, medical practice issues, staff recruiting

5 Ways to Protect Medical Office Employees From Workplace Chemical Hazards

Posted by Practice Management Institute on Jun 28, 2019 10:26:25 PM

An integral part of a medical office manager’s role is to protect the health and safety of employees by preventing illnesses and possible risks associated with hazardous exposure. OSHA’s Hazard Communication Standard, also known as HazCom, is the federal regulation that oversees and evaluates the communication of chemical hazards in a work setting.

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Topics: CMOM, medical office certification, medical office manager topics, osha, hazard communication, medical office staff