OSHA Recordkeeping & Reporting Basics Every Manager Should Know

Posted by Practice Management Institute on Oct 25, 2021 9:12:21 AM

Working in healthcare, a range of illnesses and injuries walk through your medical practice doors. Serious and emergent situations may arise, depending on your specialty, and protocols are in place to refer to local emergency facilities. When it comes to your staff's safety, the Occupational Safety and Health Administration (OSHA) requires all employers to prepare and maintain records that document serious occupational injuries and illnesses using the OSHA 300 Log.

 

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Topics: Practice management, medical office manager topics, medical office compliance, osha, Practice safety

To Ask or Not to Ask - Interview Questions That Spell Trouble

Posted by Practice Management Institute on Oct 7, 2021 5:08:19 PM

Asking the right questions not only will secure the right talent but will also keep the practice out of legal trouble. Learn the questions you can and can't ask to avoid putting yourself and your practice at risk. What you ask and how you ask matters. 

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Topics: Practice management, medical office manager topics, medical office compliance, personnel management

An Elephant in the Room: How to Manage Poor Performing Medical Office Staff

Posted by Practice Management Institute on Sep 29, 2021 2:25:32 PM

If you dread conducting employee performance reviews, you're not alone. But perception is everything; a performance evaluation does not have to be confrontational. it can be an uplifting and productive opportunity to connect with your team members. Reviews are a good time to formally recognize your team members for going above and beyond. It is also a confidential space to address problems head-on and provide a pathway for improvement. What you say, and how you say it must be carefully considered during a review to avoid a negative result.

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Topics: medical office manager topics, cmom certification, medical practice issues, medical office staff, medical office leadership

Ergonomics: Funny Word, Serious Workplace Safety Issue

Posted by Practice Management Institute on Sep 16, 2021 5:23:42 PM

With all the major stressors involved in practice management, it's easy to lose sight of an obscure issue like ergonomics. But studies like this one in the Journal of Preventative Medicine and Hygiene (JPMH) have shown that time spent evaluating the health and safety of your team's workstation will help improve mental acuity and decrease physical stress and absenteeism.

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Topics: Practice management, medical office manager topics, medical office compliance, medical practice issues, osha, hazard communication

How to Properly and Safely Terminate an Employee

Posted by Practice Management Institute on Jul 29, 2021 4:27:09 PM

As a Medical Office Manager, there are few actions as uncomfortable as firing an employee. Yet, after verbal warnings, write-ups, and other corrective actions, you know when this time has come to gather your documentation and make difficult decisions about how and when to proceed. But failure to follow proper procedures and federal guidelines could put your practice at risk of an employee lawsuit or a compliance violation. Take a look at some best practices and a termination checklist below to help you proceed professionally and safely.

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Topics: Practice management, CMOM, medical office manager topics, medical office compliance, medical practice issues, personnel management

How to Improve Staff Retention: 7 Ways to Keep Employees Motivated

Posted by Practice Management Institute on Jul 1, 2021 4:51:41 PM

In a time where medical practices and hospitals continue to experience staff shortages, it is more important than ever to cultivate and embrace your team. Leading an engaged, productive, and happy team is a hallmark of a successful medical office manager. It's also one of the biggest practice management challenges. So where do you begin? Read on for some tips to lead a great medical office team.

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Topics: Practice management, medical office manager topics, medical practice issues

Best Practices for Recruiting Front Desk Medical Staff

Posted by Practice Management Institute on Jun 7, 2021 9:19:47 AM

As medical practices bounce back from the pandemic, many are finding it challenging to recruit and hire great employees, including front desk staff. Don't put this off! It takes time to find the right fit, and as patient flow picks up, you need to be ready!  Here are some recruitment best practices for Medical Office Managers to help you attract the best talent.

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Topics: Practice management, CMOM, Certified Medical Office Manager, medical office, medical office manager topics, medical practice issues, staff recruiting

How to Promote Diversity & Inclusion in Medical Office Workplace Culture

Posted by Practice Management Institute on Apr 20, 2021 7:26:03 PM

Lots of healthcare organizations say their core values reflect a diverse and inclusive workplace but fall flat in implementation. A diverse workplace must be welcoming of all individuals, no matter their ethnicity, age, gender, or sexual orientation. More than a mission statement, everyone in your medical office plays an active role in its successful integration. In this post, we discuss what it takes to create a strong workplace culture of diversity and inclusion and why you must elevate its presence in your medical office.

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Topics: Practice management, medical office manager topics, medical practice issues, diversity and inclusion

Enough Is Enough: 5 Tips to Stop Burnout in Your Medical Practice

Posted by Practice Management Institute on Apr 2, 2021 1:07:56 PM

Mix together long hours, hectic schedules, heavy caseloads, COVID-19 chaos, and office politics, and you get a toxic recipe for medical practice burnout. Don't ignore these signs! Medical office managers can reduce the effects of stress and burnout with strategies that support providers and staff. Learn best practices to avoid burnout, protect your practice, and increase patient satisfaction.

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Topics: Practice management, time management, medical office manager topics, medical practice issues, medical office staff, administrative burdens

Perseverance Through Change: Practice Manager Ashton Ardila's Journey

Posted by Nancy Clements on Mar 16, 2021 3:41:30 PM

Your Family Doktors, a 25-year-old family practice in Webster, TX, faced many operational challenges over the past year as the COVID-19 pandemic sent healthcare into a tailspin. Office Manager Ashton Ardila, CMOM, CMIS, shared some of the hurdles and frustrations her team faced, and how the practice has persevered.

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Topics: Practice management, CMOM, medical office certification, Certified Medical Office Manager, medical office manager topics, medical office compliance, medical office staff, administrative burdens

Managing Disruptive Employees in a Medical Office: 9 Behaviors to Watch

Posted by Practice Management Institute on Sep 28, 2020 8:00:00 AM

You didn’t sign up to play referee or counselor to adults that don’t get along. But personality conflicts and unprofessional behavior in the workplace should not be taken lightly. It can destroy your medical office productivity, morale, and send good employees packing.

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Topics: Practice management, CMOM, PMI Certification, Certified Medical Office Manager, medical office, medical office manager topics, cmom certification, difficult personalities

Medical Office Managers: Do You Know Your Legal Obligations in Relation to the Coronavirus Pandemic? Five Steps to Safety

Posted by Practice Management Institute on Mar 18, 2020 6:28:06 PM

The rapid spread of the coronavirus across the U.S. and many parts of the globe has drawn quite a bit of attention to employee safety. As business leaders look over their employee policies and procedures, they may begin to wonder about legal risks that a pandemic may expose them to. Medical offices are no exception. OSHA requires every employer to have policies and procedures to address the pandemic spread of viral illnesses such as the flu or coronavirus. A review of your policies and response plans now is essential.

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Topics: medical office certification, Certified Medical Office Manager, medical office manager topics, medical office compliance

Phishing Emails Are a Huge Cybersecurity Risk

Posted by Practice Management Institute on Jan 23, 2020 3:58:34 PM

Medical information is the number one prime target when it comes to cybersecurity hacks, FBI Computer Scientist Thomas Ervin at Practice Management Institute’s National Conference for Medical Office Professionals in December. A single click on a phishing email can turn a machine into a “slave,” as termed in the cybersecurity industry. Phishing email incidents are not new and have increased more than 200 percent. It has become so prevalent that the U.S. Department of Homeland Security Cybersecurity Division has set up a website to report phishing emails. Ervin, FBI Special Agent Raymond Martinez, and Cybersecurity Expert Richard Avery delivered an eye-opening demonstration to show how easy it can be for your personal and work data to be compromised by a hacker. Cybercriminals target all types of organizations and these experts warned that healthcare entities need to be especially vigilant.

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Topics: Practice management, medical office manager topics, medical office compliance, medical practice issues, medical fraud, medical identity theft, HIPAA compliance

5 Ways a Medical Office Manager Certification Can Bolster Your Career

Posted by Practice Management Institute on Jan 22, 2020 9:17:27 AM

Looking to start or advance your career in Medical Office Management? Earning a certification can be a huge bargaining chip when trying to snag a dream job or advance into a supervisory role with your current employer. In either case, you’ll want to weigh factors like the investment of time and money to know if a certification is right for you.

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Topics: medical office manager topics, medical practice issues, financial management, HIPAA compliance

Performance Reviews Done Right

Posted by Practice Management Institute on Oct 9, 2019 6:47:56 PM

If you break out in a sweat when it’s time to conduct employee performance reviews, you’re not alone.  For many medical office managers, this is a difficult but necessary step in developing your team. Your staff probably dreads it as much as you, but performance reviews are an important way to gauge your employees’ work successes and stressors, and create better overall communication.

The goal is to take a positive approach and avoid a few common errors. This will help put everyone at ease, including yourself. So, we put together some do’s and don’ts to use as a guide to help your next round of performance reviews go smoothly.

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Topics: CMOM, Certified Medical Office Manager, medical office manager topics