Recruiting & Hiring a Great Medical Office Team - Ebook Overview

Posted by Practice Management Institute on Aug 8, 2023 3:10:03 PM

Are you struggling with employee turnover? Do you need help finding qualified applicants? Could your interview process use some refinement? If you answered "yes" to any of these questions, you'll be thrilled to learn that we just released a new ebook on Best Practices for Recruiting and Hiring a Great Medical Office Team, and it is sure to provide you with the information you need to advance your practice's hiring process and build your own office dream team. 

Read More

Topics: medical office manager topics, medical office staff, staff recruiting

The Patient Experience: Tips for Improving Front Desk Communications

Posted by Practice Management Institute on Apr 19, 2023 3:15:00 PM

The front desk is your patient’s first impression, and whether it’s checking in a patient, verifying insurance, or scheduling an appointment, how things are handled can make or break a patient’s experience. Because there’s a great deal of pressure for such activities to run smoothly, medical office staff must be equipped with the right training and support to deliver exceptional service. Here are just a few tips from our CMOM course for practice managers to consider implementing at the front desk.

Read More

Topics: medical office, medical office manager topics, medical office staff, medical office training

How to Improve Staff Retention: 7 Ways to Keep Employees Motivated

Posted by Practice Management Institute on Mar 1, 2023 9:00:00 AM

In a time where medical practices and hospitals continue to experience staff shortages, it is more important than ever to cultivate and embrace your team. Leading an engaged, productive, and happy team is a hallmark of a successful medical office manager. It's also one of the biggest practice management challenges. So where do you begin? Read on for some tips to lead a great medical office team.

Read More

Topics: Practice management, medical office manager topics, medical practice issues

Crisis Leadership for Medical Office Managers

Posted by Nancy Clements on Oct 31, 2022 11:34:57 AM

You are thinking about the busy workday ahead as your car inches forward in heavy morning traffic. An incoming call from the medical office building manager changes the trajectory of your day. Downed power lines from a heavy storm have forced the offices to close indefinitely. Water has seeped into the building. Now your thoughts shift to the patient load for the week, in-office procedures scheduled for the day, and communicating with staff heading into the office. How can you address the closure, property damage, system outages, and other unknown perils as quickly as possible?

Read More

Topics: CMOM, medical office manager topics, medical office compliance, workplace violence, leadership, workplace safety, Crisis Leadership

Practice Management Woes: CMOM Challenges and Opportunities

Posted by Practice Management Institute on Aug 23, 2022 7:40:16 AM

The 2022 edition of the Medical Group Management Association's MGMA DataDive Cost and Revenue Report indicates the pandemic has sparked an overall downturn in healthcare productivity, increased operating costs, staffing shortages, and inflation. One positive shift noted was an increase in patient portal use. There's a lot of ground to gain in 2023. Seeking out efficiencies has never been more important. 

Read More

Topics: CMOM, Certified Medical Office Manager, medical office, medical office manager topics, cmom certification

Best Practices for Recruiting Front Desk Medical Staff

Posted by Practice Management Institute on Jun 20, 2022 11:00:00 AM

As medical practices bounce back from the pandemic, many are finding it challenging to recruit and hire great employees, including front desk staff. Don't put this off! It takes time to find the right fit, and as patient flow picks up, you need to be ready!  Here are some recruitment best practices for Medical Office Managers to help you attract the best talent.

Read More

Topics: Practice management, CMOM, Certified Medical Office Manager, medical office, medical office manager topics, medical practice issues, staff recruiting

10 Areas to Cover in Your Office’s Employee Manual

Posted by Practice Management Institute on May 19, 2022 9:23:00 AM

Creating and maintaining an employee manual is a vital management responsibility; it can also be one of the most frustrating tasks to confront. In this article, we provide you with 10 guidelines, policies, and issues to cover in your employee manual. Use this information as needed to protect your physician, employee, and practice.

Read More

Topics: medical office, medical office manager topics, administrative burdens

10 Tips for Selecting Top Talent for Your Practice

Posted by Practice Management Institute on Apr 22, 2022 3:45:00 PM

With high turnover and staff burnout sweeping the healthcare industry, medical practices have sped up and expanded their recruiting efforts, hoping to secure the right team for the long term. If you’re a medical office manager that’s caught in this hiring whirlwind, you’ll want to follow these best practices to ensure you’re not only attracting motivated candidates but also selecting the most qualified, patient-focused members for your team.

Read More

Topics: medical office, medical office manager topics, medical practice issues, medical office staff, staff recruiting, personnel management

Meet Kathleen Riexinger - PMI's Director of Student Experience

Posted by Nancy Clements on Feb 2, 2022 1:04:21 PM

Whether you are new to Practice Management Institute, a certified professional, enrolled in, or inquired about medical office training, you have probably interacted with Kathleen Riexinger at some point. She has worked with PMI for two decades and recently received a well-deserved promotion to Director of Student Experience. She chose the new title, said PMI President/CEO David T. Womack, and it fits her to a tee.

Read More

Topics: Practice management, medical office manager topics, medical practice issues, medical office staff, administrative burdens, medical office leadership, medicare compliance

Are You Really Listening? How to Build Active Listening Skills

Posted by Practice Management Institute on Jan 12, 2022 11:00:00 AM

The average listener retains only about 50 percent of a conversation. After 48 hours, retention drops to about 25 percent. Everyone working in a healthcare setting, listen up! Poor listening skills can result in relaying incorrect information to a provider or erroneously transcribing information into a patient file. These errors impact the quality of patient care and may even lead to accusations of fraud.

Read More

Topics: medical office manager topics, medical office leadership

Provider Time Management—7 Techniques for the Medical Office Manager

Posted by Practice Management Institute on Jan 7, 2022 9:00:00 AM

A provider’s workload is never ending. Time is always ticking, and there never seems to be enough of it in the day. With regular patient visits, mounds of paperwork, administrative meetings, and countless other demands, it’s no wonder that patients are kept waiting. This is why provider time management is an essential skill for the medical office manager. Improving a provider’s time management can have beneficial results including a decrease in stress, an increase in productivity, and much happier patients.

Read More

Topics: Practice management, time management, medical office manager topics

OSHA Recordkeeping & Reporting Basics Every Manager Should Know

Posted by Practice Management Institute on Oct 25, 2021 9:12:21 AM

Working in healthcare, a range of illnesses and injuries walk through your medical practice doors. Serious and emergent situations may arise, depending on your specialty, and protocols are in place to refer to local emergency facilities. When it comes to your staff's safety, the Occupational Safety and Health Administration (OSHA) requires all employers to prepare and maintain records that document serious occupational injuries and illnesses using the OSHA 300 Log.

 

Read More

Topics: Practice management, medical office manager topics, medical office compliance, osha, Practice safety

To Ask or Not to Ask - Interview Questions That Spell Trouble

Posted by Practice Management Institute on Oct 7, 2021 5:08:19 PM

Asking the right questions not only will secure the right talent but will also keep the practice out of legal trouble. Learn the questions you can and can't ask to avoid putting yourself and your practice at risk. What you ask and how you ask matters. 

Read More

Topics: Practice management, medical office manager topics, medical office compliance, personnel management

An Elephant in the Room: How to Manage Poor Performing Medical Office Staff

Posted by Practice Management Institute on Sep 29, 2021 2:25:32 PM

If you dread conducting employee performance reviews, you're not alone. But perception is everything; a performance evaluation does not have to be confrontational. it can be an uplifting and productive opportunity to connect with your team members. Reviews are a good time to formally recognize your team members for going above and beyond. It is also a confidential space to address problems head-on and provide a pathway for improvement. What you say, and how you say it must be carefully considered during a review to avoid a negative result.

Read More

Topics: medical office manager topics, cmom certification, medical practice issues, medical office staff, medical office leadership

Ergonomics: Funny Word, Serious Workplace Safety Issue

Posted by Practice Management Institute on Sep 16, 2021 5:23:42 PM

With all the major stressors involved in practice management, it's easy to lose sight of an obscure issue like ergonomics. But studies like this one in the Journal of Preventative Medicine and Hygiene (JPMH) have shown that time spent evaluating the health and safety of your team's workstation will help improve mental acuity and decrease physical stress and absenteeism.

Read More

Topics: Practice management, medical office manager topics, medical office compliance, medical practice issues, osha, hazard communication

Subscribe Here!

Recent Posts

Posts by Tag

See all