Best Practices for Recruiting Front Desk Medical Staff

Posted by Practice Management Institute on Jun 7, 2021 9:19:47 AM

As medical practices bounce back from the pandemic, many are finding it challenging to recruit and hire great employees, including front desk staff. Don't put this off! It takes time to find the right fit, and as patient flow picks up, you need to be ready!  Here are some recruitment best practices for Medical Office Managers to help you attract the best talent.

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Topics: Practice management, CMOM, Certified Medical Office Manager, medical office, medical office manager topics, medical practice issues, staff recruiting

Practice Managers and Auditors: Learn to Stand Your Ground with Payers

Posted by Nancy Clements on Apr 13, 2021 5:15:06 PM

Changes to healthcare delivery, and billing codes during the pandemic, along with major updates to the E/M documentation guidelines have created a ripe environment for government-contracted auditors. But you have the right to challenge auditors. Take steps now to establish your culture of compliance.

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Topics: Practice cash flow, payer contract, carrier contract guidelines, medical office, medical billing, financial management, auditing

PMI & Gastrologix Begin National Medical Practice Training Initiative

Posted by Practice Management Institute on Mar 8, 2021 9:19:38 AM

Practice Management Institute (PMI) and Gastrologix have partnered to develop a Certified Medical Office Manager (CMOM)® certification specific to the specialty of Gastroenterology. This joint effort will provide affordable medical practice specific training and credentialing opportunities for the Gastrologix membership throughout the country. 

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Topics: value proposition, medical practice benchmarking, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, medical office

Managing Disruptive Employees in a Medical Office: 9 Behaviors to Watch

Posted by Practice Management Institute on Sep 28, 2020 8:00:00 AM

You didn’t sign up to play referee or counselor to adults that don’t get along. But personality conflicts and unprofessional behavior in the workplace should not be taken lightly. It can destroy your medical office productivity, morale, and send good employees packing.

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Topics: Practice management, CMOM, PMI Certification, Certified Medical Office Manager, medical office, medical office manager topics, cmom certification, difficult personalities

Emergency Preparedness: Addressing and Preventing Violence in the Workplace

Posted by Practice Management Institute on Jul 11, 2019 6:00:18 PM

Every year nearly 2 million American workers are exposed to violence in the workplace. Astonishing as it sounds, experts say it’s just a fraction of the cases that take place; many incidents are never reported. The propensity for violence in the workplace has escalated in recent years, and notably in healthcare. From verbal abuse to physical violence, harassment, intimidation, and even homicide, healthcare and social service workers face threats to their safety at a more frequent rate than other professions.

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Topics: Practice management, CMOM, medical office, medical office manager topics, medical practice issues, medical office staff, workplace violence, emergency preparedness

5 Best Techniques for Practice Time Management

Posted by Practice Management Institute on May 23, 2019 9:58:32 AM

The time clock is ticking the moment patients enter your waiting room. How soon do you greet them? How long will they wait until they are called to the back?  Respect for a patient’s time is perhaps among the most highly valued attributes of the patient experience. It’s also very frequently overlooked. So why is time management in a medical office so hard to control, and what can be done about it? Let us count the ways. 

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Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, medical office, time management, cmom certification

Medical Office Staff Meetings That Stick: Tips for Conducting a Successful Meeting

Posted by Practice Management Institute on May 2, 2019 2:55:09 PM

Want to improve engagement at your next medical office staff meeting? Best intentions don’t always result in successful outcomes. You can become a better team leader with good preparation and a little ingenuity. Read on for tips that will help you turn a sub-par meeting into a forum that meets objectives. The formula is simple: start with "why", create your outline, and stay focused.

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Topics: Practice management, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, medical office