The Patient Experience: Tips for Improving Front Desk Communications

Posted by Practice Management Institute on Apr 19, 2023 3:15:00 PM

The front desk is your patient’s first impression, and whether it’s checking in a patient, verifying insurance, or scheduling an appointment, how things are handled can make or break a patient’s experience. Because there’s a great deal of pressure for such activities to run smoothly, medical office staff must be equipped with the right training and support to deliver exceptional service. Here are just a few tips from our CMOM course for practice managers to consider implementing at the front desk.

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Topics: medical office, medical office manager topics, medical office staff, medical office training

Pain Management Coding: guidelines for correct claim submission

Posted by Practice Management Institute on Sep 19, 2022 9:45:00 AM

Pain management treatments are primarily performed by an interventional pain management specialist, physiatrist, anesthesiologist, orthopedic surgeon, or neurosurgeon, and can include physical or occupational therapy, over-the-counter or prescription medication, neurostimulators, and injections.

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Topics: medical billing, Pain Management, medical coding, patient billing, medical office training

Get CMOM-Ready: 3 Courses to Prepare You for Certification Success

Posted by Practice Management Institute on Dec 3, 2021 8:22:15 AM

Ready to level up your leadership skills in medical office management? Check out these three courses developed for new/aspiring practice managers who need to quickly build a foundation for effective leadership. They are also excellent precursor training for the Certified Medical Office Manager training course and certification exam. 

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Topics: cmom certification, medical office training, CMOM training courses

“You’re Hired!” PMI/WRK Aspire Program is Changing Lives

Posted by Practice Management Institute on Oct 14, 2021 4:22:44 PM

In 2018, LinkedIn CEO Ryan Roslansky identified soft skills as the biggest skills gap in the U.S. Further research has shown that gaps in soft skills exist across all roles and nearly all functions. Healthcare careers are almost always in demand with far more jobs than qualified candidates in many markets.

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Topics: medical office, medical office staff, staff recruiting, medical office training

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