If you’ve ever thought about working in healthcare, you’re not the only one. It’s a field that’s growing fast, and there’s always a need for people who can help keep things running smoothly behind the scenes. One of the best ways to get started? The Patient Services Representative (PSR) role.
You might be wondering, “What does a PSR actually do, and how do I get started?”
Topics: staff recruiting, medical office training, patient engagement, patient relations, Medical Front Office, medical office administration, Medical entry-level
Working in a medical office front desk role is a challenging and rewarding role that serves as the first point of contact for patients. This position is crucial in creating a welcoming environment, ensuring the smooth operation of the office, and supporting healthcare providers. To excel in this role, a front desk representative needs a unique blend of technical, interpersonal, and organizational skills. Below, we explore the essential skills required to thrive as a medical office front desk representative.
Topics: staff recruiting, medical office training, patient engagement, patient relations, Medical Front Office, medical office administration, Medical entry-level
In any healthcare setting, the first person you see and often the last person you interact with is the Patient Services Representative (PSR). These professionals may not wear scrubs or stethoscopes, but they are just as vital to the patient experience as the clinical team. A PSR ensures everything flows smoothly, from your first phone call to schedule an appointment to the moment you walk out the door.
But what makes this role so important? Let’s break it down.
Topics: staff recruiting, medical office training, patient engagement, patient relations, Medical Front Office, medical office administration, Medical entry-level
"Patient engagement," also known as "person and family engagement" is not just another healthcare buzzword. It is a highly-productive partnership that fosters a collaborative relationship built on trust, effective communication, and shared decision-making. This extension of care beyond the patient encounter has gained significant importance in recent years.
Topics: Practice management, medical office staff, diversity and inclusion, medical office leadership, patient satisfaction, Care Management, patient engagement, patient relations