--- title: PMI Blog | patient relations description: patient relations | Information and resources from Practice Management Institute - PMI image: https://info.pmimd.com/hubfs/Untitled%20design%20(7).png --- [![pmi-logo-white-on-blue](https://info.pmimd.com/hs-fs/hubfs/pmi-logo-white-on-blue.png?width=174&name=pmi-logo-white-on-blue.png "pmi-logo-white-on-blue")](https://www.pmimd.com/) - [About PMI](https://www.pmimd.com/about/) - [Online Training Center](https://www.pmimd.com/onlinetraining/) - [Instructors](https://www.pmimd.com/instructors.php) - [Contact Us](https://www.pmimd.com/contact.asp) ## [There’s something about Katie Kratka.](https://info.pmimd.com/blog/theres-something-about-katie-kratka) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Feb 24, 2026, 12:31:51 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/image2.jpg)](https://info.pmimd.com/blog/theres-something-about-katie-kratka) For so many people, healthcare doesn’t begin in an exam room - it begins with anxiety. [Read More](https://info.pmimd.com/blog/theres-something-about-katie-kratka) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/theres-something-about-katie-kratka#comments-listing) Topics: [medical office](https://info.pmimd.com/blog/tag/medical-office), [medical office training](https://info.pmimd.com/blog/tag/medical-office-training), [patient satisfaction](https://info.pmimd.com/blog/tag/patient-satisfaction), [patient engagement](https://info.pmimd.com/blog/tag/patient-engagement), [patient relations](https://info.pmimd.com/blog/tag/patient-relations), [psr](https://info.pmimd.com/blog/tag/psr) ## [CMOM HEM/ONC- The Business of Oncology - PMI Shorts #14](https://info.pmimd.com/blog/cmom-hem/onc-the-business-of-oncology-pmi-shorts-14) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Aug 11, 2025, 1:16:59 PM - [Tweet](https://twitter.com/share) [![cmom hem/onc video screen](https://info.pmimd.com/hubfs/Screenshot%20(21).png)](https://info.pmimd.com/blog/cmom-hem/onc-the-business-of-oncology-pmi-shorts-14) Oncology practices are known for their complexity—not just medically, but administratively. Between prior authorizations, patient assistance programs, specialty pharmacy processes, and evolving treatment plans, managing an oncology office goes far beyond day-to-day scheduling. [Read More](https://info.pmimd.com/blog/cmom-hem/onc-the-business-of-oncology-pmi-shorts-14) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/cmom-hem/onc-the-business-of-oncology-pmi-shorts-14#comments-listing) Topics: [CMOM](https://info.pmimd.com/blog/tag/cmom), [financial management](https://info.pmimd.com/blog/tag/financial-management), [patient relations](https://info.pmimd.com/blog/tag/patient-relations) ## [Start Your Healthcare Career with the Patient Services Representative Certificate Course](https://info.pmimd.com/blog/start-your-career-in-healthcare-with-the-patient-services-representative-course) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jan 29, 2025, 3:26:13 PM - [Tweet](https://twitter.com/share) If you’ve ever thought about working in healthcare, you’re not the only one. It’s a field that’s growing fast, and there’s always a need for people who can help keep things running smoothly behind the scenes. One of the best ways to get started? The Patient Services Representative (PSR) role. You might be wondering, “What does a PSR actually do, and how do I get started?”  [Read More](https://info.pmimd.com/blog/start-your-career-in-healthcare-with-the-patient-services-representative-course) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/start-your-career-in-healthcare-with-the-patient-services-representative-course#comments-listing) Topics: [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting), [medical office training](https://info.pmimd.com/blog/tag/medical-office-training), [patient engagement](https://info.pmimd.com/blog/tag/patient-engagement), [patient relations](https://info.pmimd.com/blog/tag/patient-relations), [Medical Front Office](https://info.pmimd.com/blog/tag/medical-front-office), [medical office administration](https://info.pmimd.com/blog/tag/medical-office-administration), [Medical entry-level](https://info.pmimd.com/blog/tag/medical-entry-level) ## [Medical Front Office Front Desk Administration: 10 Essential Skills for Success](https://info.pmimd.com/blog/medical-front-office-desk-administratio-10-essential-skills-for-success) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jan 28, 2025, 1:31:15 PM - [Tweet](https://twitter.com/share) Working in a medical office front desk role is a challenging and rewarding role that serves as the first point of contact for patients. This position is crucial in creating a welcoming environment, ensuring the smooth operation of the office, and supporting healthcare providers. To excel in this role, a front desk representative needs a unique blend of technical, interpersonal, and organizational skills. Below, we explore the essential skills required to thrive as a medical office front desk representative.  [Read More](https://info.pmimd.com/blog/medical-front-office-desk-administratio-10-essential-skills-for-success) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/medical-front-office-desk-administratio-10-essential-skills-for-success#comments-listing) Topics: [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting), [medical office training](https://info.pmimd.com/blog/tag/medical-office-training), [patient engagement](https://info.pmimd.com/blog/tag/patient-engagement), [patient relations](https://info.pmimd.com/blog/tag/patient-relations), [Medical Front Office](https://info.pmimd.com/blog/tag/medical-front-office), [medical office administration](https://info.pmimd.com/blog/tag/medical-office-administration), [Medical entry-level](https://info.pmimd.com/blog/tag/medical-entry-level) ## [What is a Patient Services Representative and Why is this Role Critical in Healthcare?](https://info.pmimd.com/blog/what-is-a-patient-services-representative-and-why-is-this-role-critical-in-healthcare) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jan 21, 2025, 10:43:47 AM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/Avenir%20Next%20Arabic%20(7).png)](https://info.pmimd.com/blog/what-is-a-patient-services-representative-and-why-is-this-role-critical-in-healthcare) In any healthcare setting, the first person you see and often the last person you interact with is the Patient Services Representative (PSR). These professionals may not wear scrubs or stethoscopes, but they are just as vital to the patient experience as the clinical team. A PSR ensures everything flows smoothly, from your first phone call to schedule an appointment to the moment you walk out the door. But what makes this role so important? Let’s break it down. [Read More](https://info.pmimd.com/blog/what-is-a-patient-services-representative-and-why-is-this-role-critical-in-healthcare) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/what-is-a-patient-services-representative-and-why-is-this-role-critical-in-healthcare#comments-listing) Topics: [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting), [medical office training](https://info.pmimd.com/blog/tag/medical-office-training), [patient engagement](https://info.pmimd.com/blog/tag/patient-engagement), [patient relations](https://info.pmimd.com/blog/tag/patient-relations), [Medical Front Office](https://info.pmimd.com/blog/tag/medical-front-office), [medical office administration](https://info.pmimd.com/blog/tag/medical-office-administration), [Medical entry-level](https://info.pmimd.com/blog/tag/medical-entry-level) ## [Build Better Patient Relations in Your Medical Practice](https://info.pmimd.com/blog/better-patient-engagement-in-medical-practice) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jul 24, 2023, 4:30:00 PM - [Tweet](https://twitter.com/share) "Patient engagement," also known as "person and family engagement" is not just another healthcare buzzword. It is a highly-productive partnership that fosters a collaborative relationship built on trust, effective communication, and shared decision-making. This extension of care beyond the patient encounter has gained significant importance in recent years.  [Read More](https://info.pmimd.com/blog/better-patient-engagement-in-medical-practice) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/better-patient-engagement-in-medical-practice#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [diversity and inclusion](https://info.pmimd.com/blog/tag/diversity-and-inclusion), [medical office leadership](https://info.pmimd.com/blog/tag/medical-office-leadership), [patient satisfaction](https://info.pmimd.com/blog/tag/patient-satisfaction), [Care Management](https://info.pmimd.com/blog/tag/care-management), [patient engagement](https://info.pmimd.com/blog/tag/patient-engagement), [patient relations](https://info.pmimd.com/blog/tag/patient-relations) [All posts](https://info.pmimd.com/blog/all) ### Subscribe Here! ### Recent Posts ### Posts by Tag - 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