An Elephant in the Room: How to Manage Poor Performing Medical Office Staff

Posted by Practice Management Institute on Sep 29, 2021 2:25:32 PM

If you dread conducting employee performance reviews, you're not alone. But perception is everything; a performance evaluation does not have to be confrontational. it can be an uplifting and productive opportunity to connect with your team members. Reviews are a good time to formally recognize your team members for going above and beyond. It is also a confidential space to address problems head-on and provide a pathway for improvement. What you say, and how you say it must be carefully considered during a review to avoid a negative result.

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Topics: medical office manager topics, cmom certification, medical practice issues, medical office staff, medical office leadership

Leading Through Change: Virginia Administrator Shares Journey

Posted by Nancy Clements on Sep 17, 2021 10:30:00 AM

Rachel K. Downey, MHA, is an Administrator at Dermatology Associates of Virginia where she has worked for more than six years. Founded in 1969 by Richmond native Charles M. Caravati, Jr., M.D., the practice has grown to 16 Board-certified physicians and four mid-level providers practicing at six central Virginia locations with a goal to excel in quality, patient experience, and cost-effectiveness.

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Topics: medical practice issues, emergency preparedness, financial management, medical office leadership, COVID, change management

CMOM Certification is Within Your Reach: Take These Steps to Prepare Now

Posted by Practice Management Institute on Jul 12, 2021 12:09:00 PM

No matter where you are in your career, long-range planning and determination will help you achieve your goals faster. And if your plan includes rising the ranks in medical office management, then experience, time management, confidence, and great people skills will help you get there. Add certification in medical office management to the mix, and you've got a long-term recipe for success! 

Don't know where to start? Here are a few steps to help get you on your way to becoming a Certified Medical Office Manager (CMOM). We know you can do it, so let's get you there!

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Topics: CMOM, PMI Certification, medical office, medical office leadership

4 Reasons Why It’s Time to Get a CMOM Certification

Posted by Practice Management Institute on May 26, 2021 4:18:01 PM

As the pandemic fades, medical practices are adapting to a different work climate post-pandemic. You could say the “next normal” is far from normalcy as medical office managers struggle to hire and retain employees and continue to work through ongoing challenges like getting patients back to receive services, managing a reduction in cash flow, and watching for post-pandemic reimbursement and business process revisions.

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Topics: Practice management, CMOM, medical office certification, Certified Medical Office Manager, medical office leadership