Performance Reviews Done Right

Posted by Practice Management Institute on Oct 9, 2019 6:47:56 PM

If you break out in a sweat when it’s time to conduct employee performance reviews, you’re not alone.  For many medical office managers, this is a difficult but necessary step in developing your team. Your staff probably dreads it as much as you, but performance reviews are an important way to gauge your employees’ work successes and stressors, and create better overall communication.

The goal is to take a positive approach and avoid a few common errors. This will help put everyone at ease, including yourself. So, we put together some do’s and don’ts to use as a guide to help your next round of performance reviews go smoothly.

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Topics: CMOM, Certified Medical Office Manager, medical office manager topics

CMOM FAQ: How Can I Pay For CMOM?

Posted by Practice Management Institute on Aug 29, 2019 9:54:59 AM

We know CMOM is a huge investment. But the financial piece shouldn't keep you from personal development. In the  video below, PMI Faculty Member and CMOM Instructor Linda D'Spain discusses the different ways to pay for CMOM.

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Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, CMOM FAQs

7 Key Steps for Better Budget Planning in the Medical Office

Posted by Practice Management Institute on Jul 17, 2019 12:01:59 PM

Managing the day-to-day finances and budgetary needs of a busy medical office is a huge responsibility. Medical office managers should have formal training in accounting and financial best practices like cost analyses, financial reports, and financial forecasts. Managing the budget is a major undertaking but learning this one skill will set you up for success in other areas of financial management.

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Topics: Practice management, CMOM, medical office manager topics, budget planning, financial management

Emergency Preparedness: Addressing and Preventing Violence in the Workplace

Posted by Practice Management Institute on Jul 11, 2019 6:00:18 PM

Every year nearly 2 million American workers are exposed to violence in the workplace. Astonishing as it sounds, experts say it’s just a fraction of the cases that take place; many incidents are never reported. The propensity for violence in the workplace has escalated in recent years, and notably in healthcare. From verbal abuse to physical violence, harassment, intimidation, and even homicide, healthcare and social service workers face threats to their safety at a more frequent rate than other professions.

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Topics: Practice management, CMOM, medical office, medical office manager topics, medical practice issues, medical office staff, workplace violence, emergency preparedness

Best Practices for Successful Medical Staff Recruitment

Posted by Practice Management Institute on Jul 3, 2019 10:29:15 AM

In today’s robust job market, competition for finding the best talent can be challenging. Most often the task of recruiting new employees in the office is the Medical Office Manager's responsibility. When searching for qualified candidates, it is important to follow recruitment best practices and be familiar with laws and legal guidelines governing employment. It’s definitely a balancing act, but being able to successfully juggle both will yield clear-cut results.

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Topics: Practice management, CMOM, Certified Medical Office Manager, medical office, medical office manager topics, medical practice issues, staff recruiting

5 Ways to Protect Medical Office Employees From Workplace Chemical Hazards

Posted by Practice Management Institute on Jun 28, 2019 10:26:25 PM

An integral part of a medical office manager’s role is to protect the health and safety of employees by preventing illnesses and possible risks associated with hazardous exposure. OSHA’s Hazard Communication Standard, also known as HazCom, is the federal regulation that oversees and evaluates the communication of chemical hazards in a work setting.

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Topics: CMOM, medical office certification, medical office manager topics, osha, hazard communication, medical office staff

In-house vs. Outsourced Billing: Tips for Medical Office Managers

Posted by Practice Management Institute on Jun 26, 2019 8:11:33 AM

Portions of this article were originally published in BC Advantage Magazine March 5, 2019

A whopping 25 to 31 percent of total health care expenditures in the U.S. are administrative costs, according to a time-driven, activity-based costing study published last year in the Journal of the American Medical Association (JAMA)1. These are huge margins for healthcare providers already squeezed by insurers and increasing costs of care. You may wonder if the grass is greener on the other side.

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Topics: Practice management, CMOM, PMI Certification, Certified Medical Office Manager, medical office manager topics, medical practice issues, medical billing

Tips to Recognize and Control Identify Theft in a Medical Practice

Posted by Practice Management Institute on Jun 19, 2019 4:41:32 PM

In 2017, 16.7 million people in the U.S. experienced some type of identity theft with $17 billion in losses to organizations, according to a recent Harris Poll. Medical identity theft is fraud and recognizing and controlling it is a growing and serious compliance concern for medical office managers.

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Topics: Practice management, CMOM, Certified Medical Office Manager, medical office manager topics, medical office compliance, medical practice issues, medical fraud, medical identity theft

CMOM FAQs: Why Do I Need CMOM Training & How Can I Justify It to My Manager?

Posted by Practice Management Institute on Jun 3, 2019 6:55:28 PM

Two of the most common questions PMI receives about the Certified Medical Office Manager credential are, "Why do I need a CMOM certification?" and "How can I get buy-in from my provider/supervisor?"  We asked PMI faculty member, Linda D’Spain, to give her insights and address these specific CMOM FAQs. Whether you are just starting out on your career journey or thinking about your next career move, read on for insider tips to get you CMOM-ready. 

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Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, cmom certification, CMOM FAQs

Exploring Quality Assurance in the Medical Practice—the Path to Patient Satisfaction

Posted by Practice Management Institute on Jun 3, 2019 6:50:29 PM

How high are you setting the bar for patient care in your medical practice? Their health is in your hands, and they expect quality personalized care. Quality assurance is more important than ever. This article offers medical office managers insights for measuring quality assurance in your office. Read further and learn the “how” using two common tasks that can be easily improved when quality assurance is top-of-mind.

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Topics: CMOM, PMI Certification, Certified Medical Office Manager, medical office manager topics, cmom certification, quality assurance

5 Best Techniques for Practice Time Management

Posted by Practice Management Institute on May 23, 2019 9:58:32 AM

The time clock is ticking the moment patients enter your waiting room. How soon do you greet them? How long will they wait until they are called to the back?  Respect for a patient’s time is perhaps among the most highly valued attributes of the patient experience. It’s also very frequently overlooked. So why is time management in a medical office so hard to control, and what can be done about it? Let us count the ways. 

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Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, medical office, time management, cmom certification

Managing Difficult Employees in a Medical Office: 9 Disruptive Behaviors to Watch

Posted by Practice Management Institute on May 13, 2019 5:38:21 PM

You didn’t sign up to play referee or counselor to adults that don’t get along. But personality conflicts and unprofessional behavior in the workplace should not be taken lightly. It can destroy your medical office productivity, morale, and send good employees packing.

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Topics: Practice management, CMOM, PMI Certification, Certified Medical Office Manager, medical office, medical office manager topics, cmom certification, difficult personalities

Video: CMOM Course Overview with PMI Faculty Member, Linda D’Spain

Posted by Practice Management Institute on May 8, 2019 10:27:54 PM

Here at PMI, we receive a lot of questions from prospective students about the Certified Medical Office Manager course and exam. They want to know things like how much experience and knowledge is needed to begin the course, and tips on how to study for and pass the exam. So, we asked PMI faculty member, Linda D’Spain, to address some common questions about the program. 

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Topics: Practice management, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager

How to Effectively Manage Employees’ Time for Increased Patient Satisfaction

Posted by Practice Management Institute on May 6, 2019 5:27:24 PM

Your patients love your doctors and there’s rarely a slow day in your medical office’s busy waiting room. But recent communication problems with front and back office staff are causing scheduling backlogs, and patient complaints are on the rise. It’s time for swift corrective action.

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Topics: CMOM, PMI Certification, Certified Medical Office Manager, time management, medical office manager topics

Medical Office Staff Meetings That Stick: Tips for Conducting a Successful Meeting

Posted by Practice Management Institute on May 2, 2019 2:55:09 PM

Want to improve engagement at your next medical office staff meeting? Best intentions don’t always result in successful outcomes. You can become a better team leader with good preparation and a little ingenuity. Read on for tips that will help you turn a sub-par meeting into a forum that meets objectives. The formula is simple: start with "why", create your outline, and stay focused.

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Topics: Practice management, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, medical office