CMOM Course Overview with PMI Faculty Member, Linda D’Spain

Posted by Practice Management Institute on Jun 22, 2021 2:51:28 PM

Here at PMI, we receive a lot of questions from prospective students about the Certified Medical Office Manager course and exam. They want to know things like how much experience and knowledge is needed to begin the course and tips on how to study for and pass the exam. So, we asked PMI faculty member, Linda D’Spain, to address some common questions about the certification course. 

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Topics: Practice management, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager

Why Do I Need CMOM Training & How Can I Justify It to My Manager?

Posted by Practice Management Institute on Jun 11, 2021 9:00:00 AM

Two of the most common questions PMI receives about the Certified Medical Office Manager credential are, "Why do I need a CMOM certification?" and "How can I get buy-in from my provider/supervisor?"  We asked PMI faculty member, Linda D’Spain, to share her thoughts and address these specific CMOM FAQs. Whether you are just starting out on your career journey or thinking about your next career move, watch the video or read on for insider tips to get you CMOM-ready. 

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Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, cmom certification, CMOM FAQs

Best Practices for Recruiting Front Desk Medical Staff

Posted by Practice Management Institute on Jun 7, 2021 9:19:47 AM

As medical practices bounce back from the pandemic, many are finding it challenging to recruit and hire great employees, including front desk staff. Don't put this off! It takes time to find the right fit, and as patient flow picks up, you need to be ready!  Here are some recruitment best practices for Medical Office Managers to help you attract the best talent.

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Topics: Practice management, CMOM, Certified Medical Office Manager, medical office, medical office manager topics, medical practice issues, staff recruiting

4 Reasons Why It’s Time to Get a CMOM Certification

Posted by Practice Management Institute on May 26, 2021 4:18:01 PM

As the pandemic fades, medical practices are adapting to a different work climate post-pandemic. You could say the “next normal” is far from normalcy as medical office managers struggle to hire and retain employees and continue to work through ongoing challenges like getting patients back to receive services, managing a reduction in cash flow, and watching for post-pandemic reimbursement and business process revisions.

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Topics: Practice management, CMOM, medical office certification, Certified Medical Office Manager, medical office leadership

Certified Medical Office Manager: Frequently Asked Questions

Posted by Practice Management Institute on May 23, 2021 10:34:40 PM

One of the most popular training and certification programs PMI offers is the Certified Medical Office Manager (CMOM)(R). This curriculum helps office managers take charge of their practice, better manage risk, motivate employees, and improve the financial outlook in a medical office.

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Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager

Perseverance Through Change: Practice Manager Ashton Ardila's Journey

Posted by Nancy Clements on Mar 16, 2021 3:41:30 PM

Your Family Doktors, a 25-year-old family practice in Webster, TX, faced many operational challenges over the past year as the COVID-19 pandemic sent healthcare into a tailspin. Office Manager Ashton Ardila, CMOM, CMIS, shared some of the hurdles and frustrations her team faced, and how the practice has persevered.

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Topics: Practice management, CMOM, medical office certification, Certified Medical Office Manager, medical office manager topics, medical office compliance, medical office staff, administrative burdens

PMI & Gastrologix Begin National Medical Practice Training Initiative

Posted by Practice Management Institute on Mar 8, 2021 9:19:38 AM

Practice Management Institute (PMI) and Gastrologix have partnered to develop a Certified Medical Office Manager (CMOM)® certification specific to the specialty of Gastroenterology. This joint effort will provide affordable medical practice specific training and credentialing opportunities for the Gastrologix membership throughout the country. 

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Topics: value proposition, medical practice benchmarking, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, medical office

Managing Disruptive Employees in a Medical Office: 9 Behaviors to Watch

Posted by Practice Management Institute on Sep 28, 2020 8:00:00 AM

You didn’t sign up to play referee or counselor to adults that don’t get along. But personality conflicts and unprofessional behavior in the workplace should not be taken lightly. It can destroy your medical office productivity, morale, and send good employees packing.

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Topics: Practice management, CMOM, PMI Certification, Certified Medical Office Manager, medical office, medical office manager topics, cmom certification, difficult personalities

Performance Reviews Done Right

Posted by Practice Management Institute on Oct 9, 2019 6:47:56 PM

If you break out in a sweat when it’s time to conduct employee performance reviews, you’re not alone.  For many medical office managers, this is a difficult but necessary step in developing your team. Your staff probably dreads it as much as you, but performance reviews are an important way to gauge your employees’ work successes and stressors, and create better overall communication.

The goal is to take a positive approach and avoid a few common errors. This will help put everyone at ease, including yourself. So, we put together some do’s and don’ts to use as a guide to help your next round of performance reviews go smoothly.

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Topics: CMOM, Certified Medical Office Manager, medical office manager topics

CMOM FAQ: How Can I Pay For CMOM?

Posted by Practice Management Institute on Aug 29, 2019 9:54:59 AM

We know CMOM is a huge investment. But the financial piece shouldn't keep you from personal development. In the  video below, PMI Faculty Member and CMOM Instructor Linda D'Spain discusses the different ways to pay for CMOM.

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Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, CMOM FAQs

7 Key Steps for Better Budget Planning in the Medical Office

Posted by Practice Management Institute on Jul 17, 2019 12:01:59 PM

Managing the day-to-day finances and budgetary needs of a busy medical office is a huge responsibility. Medical office managers should have formal training in accounting and financial best practices like cost analyses, financial reports, and financial forecasts. Managing the budget is a major undertaking but learning this one skill will set you up for success in other areas of financial management.

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Topics: Practice management, CMOM, medical office manager topics, budget planning, financial management

Emergency Preparedness: Addressing and Preventing Violence in the Workplace

Posted by Practice Management Institute on Jul 11, 2019 6:00:18 PM

Every year nearly 2 million American workers are exposed to violence in the workplace. Astonishing as it sounds, experts say it’s just a fraction of the cases that take place; many incidents are never reported. The propensity for violence in the workplace has escalated in recent years, and notably in healthcare. From verbal abuse to physical violence, harassment, intimidation, and even homicide, healthcare and social service workers face threats to their safety at a more frequent rate than other professions.

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Topics: Practice management, CMOM, medical office, medical office manager topics, medical practice issues, medical office staff, workplace violence, emergency preparedness

5 Ways to Protect Medical Office Employees From Workplace Chemical Hazards

Posted by Practice Management Institute on Jun 28, 2019 10:26:25 PM

An integral part of a medical office manager’s role is to protect the health and safety of employees by preventing illnesses and possible risks associated with hazardous exposure. OSHA’s Hazard Communication Standard, also known as HazCom, is the federal regulation that oversees and evaluates the communication of chemical hazards in a work setting.

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Topics: CMOM, medical office certification, medical office manager topics, osha, hazard communication, medical office staff

In-house vs. Outsourced Billing: Tips for Medical Office Managers

Posted by Practice Management Institute on Jun 26, 2019 8:11:33 AM

Portions of this article were originally published in BC Advantage Magazine March 5, 2019

A whopping 25 to 31 percent of total health care expenditures in the U.S. are administrative costs, according to a time-driven, activity-based costing study published last year in the Journal of the American Medical Association (JAMA)1. These are huge margins for healthcare providers already squeezed by insurers and increasing costs of care. You may wonder if the grass is greener on the other side.

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Topics: Practice management, CMOM, PMI Certification, Certified Medical Office Manager, medical office manager topics, medical practice issues, medical billing

Tips to Recognize and Control Identify Theft in a Medical Practice

Posted by Practice Management Institute on Jun 19, 2019 4:41:32 PM

In 2017, 16.7 million people in the U.S. experienced some type of identity theft with $17 billion in losses to organizations, according to a recent Harris Poll. Medical identity theft is fraud and recognizing and controlling it is a growing and serious compliance concern for medical office managers.

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Topics: Practice management, CMOM, Certified Medical Office Manager, medical office manager topics, medical office compliance, medical practice issues, medical fraud, medical identity theft