Managing the day-to-day finances and budgetary needs of a busy medical office is a huge responsibility. Medical office managers should have formal training in accounting and financial best practices like cost analyses, financial reports, and financial forecasts. Managing the budget is a major undertaking but learning this one skill will set you up for success in other areas of financial management.
Topics: Practice management, CMOM, medical office manager topics, budget planning, financial management
The time clock is ticking the moment patients enter your waiting room. How soon do you greet them? How long will they wait until they are called to the back? Respect for a patient’s time is perhaps among the most highly valued attributes of the patient experience. It’s also very frequently overlooked. So why is time management in a medical office so hard to control, and what can be done about it? Let us count the ways.
Topics: Practice management, medical office certification, Certified Medical Office Manager, medical office, time management, cmom certification, medical office leadership, Medical Office Management, medical office administration
Conflicts are an inevitable part of any workplace, and medical offices are no exception. With high-stress environments, diverse personalities, and the need for seamless teamwork, it's crucial to have effective strategies in place to address and resolve conflicts when they arise. Consider the following best practices for how to handle conflicts in a medical office setting.
Topics: Practice management, CMOM, cmom certification, workplace violence, Medical Office Management
Leading a busy medical practice comes with an incredible amount of responsibility. There's no time to stop and take a breath when everywhere you turn something or someone needs your attention. Whether it's hiring and supervising office staff, managing the practice cash flow, maintaining compliance, or ensuring patients are seen within a reasonable timeframe, each day presents new challenges. Studying to become a Certified Medical Office Manager (CMOM) can boost your knowledge and help you become a more effective and efficient practice manager.
Here are a few more reasons why you should get a CMOM certification:
Topics: Practice management, CMOM, medical office certification, Certified Medical Office Manager, medical office leadership
Today in Spartanburg, SC- PMI instructor-led webinars with long-time PMI partner Spartanburg Regional Healthcare System/Regional HealthPlus!
PMI is a proud educational partner of Spartanburg Regional Healthcare System in Spartanburg, SC. For 24 years, we have joined forces to provide quality educational and credentialing programming to local and regional medical practice staff, and we know we’ve made a difference!
On hand to teach the morning 2024 Reimbursement Update: CPT and Medicare Compliance session and the afternoon Successful Insurance Claims Processing sessions will be PMI faculty presenter Jan Hailey, MHL, CMC, CMCO, CMIS, CMOM, CMCA E/M. Jan teaches with a great deal of experience, know-how, and passion, and her uplifting and engaging presentation style makes for a great session each and every time.
New CPT® code and regulatory changes for 2024 will go into effect on January 1st. Numerous proposals include conversion factor payment increases for primary care / direct patient care, caregiver training services, and services involving community health workers, care navigators, and peer support specialists. The implementation of a separate add-on payment for HCPCS code G2211 is also proposed, which is expected to improve the accuracy of payment for primary and longitudinal care.
In the morning session, Jan will help prepare attendees for the impact of coding and regulatory changes. This annual update program will help students forecast the impact on billing for their particular specialty in 2024. The training will help participants reduce denials and stay in compliance in the New Year. All proposed key changes to the procedural code set, guidelines and issues that may impact provider reimbursement are being addressed.
In the afternoon’s Successful Insurance Claims Processing session, Jan will teach participants how to expedite claims and appeals to get paid. She’ll help students gain confidence in securing correct payments from commercial carriers and give tips to avoid common claims processing errors.
We’d like to thank PMI host partner Barbara Gipson, Manager of Provider Relations with Regional HealthPlus, for once again playing host, she really cares about the success of her providers and staff and it shows!PMIPARTNERSHIPS
Topics: Practice management, Client Relations, physician relations
"Patient engagement," also known as "person and family engagement" is not just another healthcare buzzword. It is a highly-productive partnership that fosters a collaborative relationship built on trust, effective communication, and shared decision-making. This extension of care beyond the patient encounter has gained significant importance in recent years.
Topics: Practice management, medical office staff, diversity and inclusion, medical office leadership, patient satisfaction, Care Management, patient engagement, patient relations
There’s a familiar saying: Behind every good leader is a great team. One cannot work without the other. Building team trust and acceptance is a key driver of successful practice managers, says Kem Tolliver, BS, CMPE, CMC, CMOM, a revenue cycle management expert, co-author of, Revenue Cycle Management: Don’t Get Lost in the Financial Maze published by MGMA®, and business owner based in Maryland. She says that great leaders are exceptional influencers.
Topics: Practice management, medical practice issues, medical office staff, medical office leadership, change management
In a time where medical practices and hospitals continue to experience staff shortages, it is more important than ever to cultivate and embrace your team. Leading an engaged, productive, and happy team is a hallmark of a successful medical office manager. It's also one of the biggest practice management challenges. So where do you begin? Read on for some tips to lead a great medical office team.
Topics: Practice management, medical office manager topics, medical practice issues
Topics: Practice management, medical practice benchmarking, cmom certification, cmom assessment
As medical practices bounce back from the pandemic, many are finding it challenging to recruit and hire great employees, including front desk staff. Don't put this off! It takes time to find the right fit, and as patient flow picks up, you need to be ready! Here are some recruitment best practices for Medical Office Managers to help you attract the best talent.
Topics: Practice management, CMOM, Certified Medical Office Manager, medical office, medical office manager topics, medical practice issues, staff recruiting
Here at PMI, we receive a lot of questions from prospective students about the Certified Medical Office Manager course and exam. They want to know things like how much experience and knowledge is needed to begin the course and tips on how to study for and pass the exam. So, we asked PMI faculty member, Linda D’Spain, to address some common questions about the certification course.
Topics: Practice management, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager
Whether you are new to Practice Management Institute, a certified professional, enrolled in, or inquired about medical office training, you have probably interacted with Kathleen Riexinger at some point. She has worked with PMI for two decades and recently received a well-deserved promotion to Director of Student Experience. She chose the new title, said PMI President/CEO David T. Womack, and it fits her to a tee.
Topics: Practice management, medical office manager topics, medical practice issues, medical office staff, administrative burdens, medical office leadership, medicare compliance
Need to hire someone who can hit the ground running fast? Hiring a new team member should not be a rushed decision. Consider these steps to draw in the right people, and ultimately choose the right candidate. Taking steps to find the right fit for your medical office team is going to save you a lot of effort in the long run.
Topics: Practice management, medical office certification, Certified Medical Office Manager, cmom certification, staff recruiting
A provider’s workload is never ending. Time is always ticking, and there never seems to be enough of it in the day. With regular patient visits, mounds of paperwork, administrative meetings, and countless other demands, it’s no wonder that patients are kept waiting. This is why provider time management is an essential skill for the medical office manager. Improving a provider’s time management can have beneficial results including a decrease in stress, an increase in productivity, and much happier patients.
Topics: Practice management, time management, medical office manager topics
How would you characterize the success of your medical office? A steady flow of patients is one benchmark. What about your team; do your providers take an active role in practice management? Are your clinical and administrative teams showing up with purpose? How about financial health? It is an ongoing struggle in every practice, and we've found two CMOMs on a mission to help you improve it.
Topics: Practice management, Practice cash flow, medical practice issues, financial management