Conflict Resolution in a Medical Office: A Guide for Healthcare Professionals

Topics: Practice management, CMOM, cmom certification, workplace violence, Medical Office Management

Leading a busy medical practice comes with an incredible amount of responsibility. There's no time to stop and take a breath when everywhere you turn something or someone needs your attention. Whether it's hiring and supervising office staff, managing the practice cash flow, maintaining compliance, or ensuring patients are seen within a reasonable timeframe, each day presents new challenges. Studying to become a Certified Medical Office Manager (CMOM) can boost your knowledge and help you become a more effective and efficient practice manager.

Here are a few more reasons why you should get a CMOM certification:

Topics: Practice management, CMOM, medical office certification, Certified Medical Office Manager, medical office leadership

Today in Spartanburg, SC- PMI instructor-led webinars with long-time PMI partner Spartanburg Regional Healthcare System/Regional HealthPlus!

PMI is a proud educational partner of Spartanburg Regional Healthcare System in Spartanburg, SC. For 24 years, we have joined forces to provide quality educational and credentialing programming to local and regional medical practice staff, and we know we’ve made a difference!

On hand to teach the morning 2024 Reimbursement Update: CPT and Medicare Compliance session and the afternoon Successful Insurance Claims Processing sessions will be PMI faculty presenter Jan Hailey, MHL, CMC, CMCO, CMIS, CMOM, CMCA E/M. Jan teaches with a great deal of experience, know-how, and passion, and her uplifting and engaging presentation style makes for a great session each and every time.

New CPT® code and regulatory changes for 2024 will go into effect on January 1st. Numerous proposals include conversion factor payment increases for primary care / direct patient care, caregiver training services, and services involving community health workers, care navigators, and peer support specialists. The implementation of a separate add-on payment for HCPCS code G2211 is also proposed, which is expected to improve the accuracy of payment for primary and longitudinal care.

In the morning session, Jan will help prepare attendees for the impact of coding and regulatory changes. This annual update program will help students forecast the impact on billing for their particular specialty in 2024. The training will help participants reduce denials and stay in compliance in the New Year. All proposed key changes to the procedural code set, guidelines and issues that may impact provider reimbursement are being addressed.

In the afternoon’s Successful Insurance Claims Processing session, Jan will teach participants how to expedite claims and appeals to get paid. She’ll help students gain confidence in securing correct payments from commercial carriers and give tips to avoid common claims processing errors.

We’d like to thank PMI host partner Barbara Gipson, Manager of Provider Relations with Regional HealthPlus, for once again playing host, she really cares about the success of her providers and staff and it shows!#PMIPARTNERSHIPS

Topics: Practice management, Client Relations, physician relations

Topics: Practice management, medical office staff, diversity and inclusion, medical office leadership, patient satisfaction, Care Management, patient engagement, patient relations

There’s a familiar saying: Behind every good leader is a great team. One cannot work without the other. Building team trust and acceptance is a key driver of successful practice managers, says Kem Tolliver, BS, CMPE, CMC, CMOM, a revenue cycle management expert, co-author of, Revenue Cycle Management: Don’t Get Lost in the Financial Maze published by MGMA®, and business owner based in Maryland. She says that great leaders are exceptional influencers.

Topics: Practice management, medical practice issues, medical office staff, medical office leadership, change management

In a time where medical practices and hospitals continue to experience staff shortages, it is more important than ever to cultivate and embrace your team. Leading an engaged, productive, and happy team is a hallmark of a successful medical office manager. It's also one of the biggest practice management challenges. So where do you begin? Read on for some tips to lead a great medical office team.

Topics: Practice management, medical office manager topics, medical practice issues

Healthcare jobs are always in demand, and administrative positions are booming. The Bureau of Labor and Statistics cites that the employment of medical and health services managers is projected to grow 32 percent from 2019 to 2029, much faster than the average for all occupations. Now is a great time to prepare for a career leap.

 

Earning a credential like the Certified Medical Office Manager means gaining more expertise, leveling up your career, and ultimately, making more $$$. If you love working in the non-clinical side of healthcare and want to take on a leadership role, studying to become certified is a step in the right direction. But, how do you know if you're ready to make the leap into CMOM? Take the assessment to find out.

 

Topics: Practice management, medical practice benchmarking, cmom certification, cmom assessment

As medical practices bounce back from the pandemic, many are finding it challenging to recruit and hire great employees, including front desk staff. Don't put this off! It takes time to find the right fit, and as patient flow picks up, you need to be ready!  Here are some recruitment best practices for Medical Office Managers to help you attract the best talent.

Topics: Practice management, CMOM, Certified Medical Office Manager, medical office, medical office manager topics, medical practice issues, staff recruiting

Here at PMI, we receive a lot of questions from prospective students about the Certified Medical Office Manager course and exam. They want to know things like how much experience and knowledge is needed to begin the course and tips on how to study for and pass the exam. So, we asked PMI faculty member, Linda D’Spain, to address some common questions about the certification course. 

Topics: Practice management, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager

Whether you are new to Practice Management Institute, a certified professional, enrolled in, or inquired about medical office training, you have probably interacted with Kathleen Riexinger at some point. She has worked with PMI for two decades and recently received a well-deserved promotion to Director of Student Experience. She chose the new title, said PMI President/CEO David T. Womack, and it fits her to a tee.

Topics: Practice management, medical office manager topics, medical practice issues, medical office staff, administrative burdens, medical office leadership, medicare compliance

Need to hire someone who can hit the ground running fast?  Hiring a new team member should not be a rushed decision. Consider these steps to draw in the right people, and ultimately choose the right candidate. Taking steps to find the right fit for your medical office team is going to save you a lot of effort in the long run.

Topics: Practice management, medical office certification, Certified Medical Office Manager, cmom certification, staff recruiting

A provider’s workload is never ending. Time is always ticking, and there never seems to be enough of it in the day. With regular patient visits, mounds of paperwork, administrative meetings, and countless other demands, it’s no wonder that patients are kept waiting. This is why provider time management is an essential skill for the medical office manager. Improving a provider’s time management can have beneficial results including a decrease in stress, an increase in productivity, and much happier patients.

Topics: Practice management, time management, medical office manager topics

How would you characterize the success of your medical office? A steady flow of patients is one benchmark. What about your team; do your providers take an active role in practice management? Are your clinical and administrative teams showing up with purpose? How about financial health? It is an ongoing struggle in every practice, and we've found two CMOMs on a mission to help you improve it.

Topics: Practice management, Practice cash flow, medical practice issues, financial management

Working in healthcare, a range of illnesses and injuries walk through your medical practice doors. Serious and emergent situations may arise, depending on your specialty, and protocols are in place to refer to local emergency facilities. When it comes to your staff's safety, the Occupational Safety and Health Administration (OSHA) requires all employers to prepare and maintain records that document serious occupational injuries and illnesses using the OSHA 300 Log.

 

Topics: Practice management, medical office manager topics, medical office compliance, osha, Practice safety

Asking the right questions not only will secure the right talent but will also keep the practice out of legal trouble. Learn the questions you can and can't ask to avoid putting yourself and your practice at risk. What you ask and how you ask matters. 

Topics: Practice management, medical office manager topics, medical office compliance, personnel management