"Patient engagement," also known as "person and family engagement" is not just another healthcare buzzword. It is a highly-productive partnership that fosters a collaborative relationship built on trust, effective communication, and shared decision-making. This extension of care beyond the patient encounter has gained significant importance in recent years.
Topics: Practice management, medical office staff, diversity and inclusion, medical office leadership, patient satisfaction, Care Management, patient engagement, patient relations
There’s a familiar saying: Behind every good leader is a great team. One cannot work without the other. Building team trust and acceptance is a key driver of successful practice managers, says Kem Tolliver, BS, CMPE, CMC, CMOM, a revenue cycle management expert, co-author of, Revenue Cycle Management: Don’t Get Lost in the Financial Maze published by MGMA®, and business owner based in Maryland. She says that great leaders are exceptional influencers.
Topics: Practice management, medical practice issues, medical office staff, medical office leadership, change management
In a time where medical practices and hospitals continue to experience staff shortages, it is more important than ever to cultivate and embrace your team. Leading an engaged, productive, and happy team is a hallmark of a successful medical office manager. It's also one of the biggest practice management challenges. So where do you begin? Read on for some tips to lead a great medical office team.
Topics: Practice management, medical office manager topics, medical practice issues
Topics: Practice management, medical practice benchmarking, cmom certification, cmom assessment
As medical practices bounce back from the pandemic, many are finding it challenging to recruit and hire great employees, including front desk staff. Don't put this off! It takes time to find the right fit, and as patient flow picks up, you need to be ready! Here are some recruitment best practices for Medical Office Managers to help you attract the best talent.
Topics: Practice management, CMOM, Certified Medical Office Manager, medical office, medical office manager topics, medical practice issues, staff recruiting
Here at PMI, we receive a lot of questions from prospective students about the Certified Medical Office Manager course and exam. They want to know things like how much experience and knowledge is needed to begin the course and tips on how to study for and pass the exam. So, we asked PMI faculty member, Linda D’Spain, to address some common questions about the certification course.
Topics: Practice management, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager
Whether you are new to Practice Management Institute, a certified professional, enrolled in, or inquired about medical office training, you have probably interacted with Kathleen Riexinger at some point. She has worked with PMI for two decades and recently received a well-deserved promotion to Director of Student Experience. She chose the new title, said PMI President/CEO David T. Womack, and it fits her to a tee.
Topics: Practice management, medical office manager topics, medical practice issues, medical office staff, administrative burdens, medical office leadership, medicare compliance
Need to hire someone who can hit the ground running fast? Hiring a new team member should not be a rushed decision. Consider these steps to draw in the right people, and ultimately choose the right candidate. Taking steps to find the right fit for your medical office team is going to save you a lot of effort in the long run.
Topics: Practice management, medical office certification, Certified Medical Office Manager, cmom certification, staff recruiting
A provider’s workload is never ending. Time is always ticking, and there never seems to be enough of it in the day. With regular patient visits, mounds of paperwork, administrative meetings, and countless other demands, it’s no wonder that patients are kept waiting. This is why provider time management is an essential skill for the medical office manager. Improving a provider’s time management can have beneficial results including a decrease in stress, an increase in productivity, and much happier patients.
Topics: Practice management, time management, medical office manager topics
How would you characterize the success of your medical office? A steady flow of patients is one benchmark. What about your team; do your providers take an active role in practice management? Are your clinical and administrative teams showing up with purpose? How about financial health? It is an ongoing struggle in every practice, and we've found two CMOMs on a mission to help you improve it.
Topics: Practice management, Practice cash flow, medical practice issues, financial management
Working in healthcare, a range of illnesses and injuries walk through your medical practice doors. Serious and emergent situations may arise, depending on your specialty, and protocols are in place to refer to local emergency facilities. When it comes to your staff's safety, the Occupational Safety and Health Administration (OSHA) requires all employers to prepare and maintain records that document serious occupational injuries and illnesses using the OSHA 300 Log.
Topics: Practice management, medical office manager topics, medical office compliance, osha, Practice safety
Asking the right questions not only will secure the right talent but will also keep the practice out of legal trouble. Learn the questions you can and can't ask to avoid putting yourself and your practice at risk. What you ask and how you ask matters.
Topics: Practice management, medical office manager topics, medical office compliance, personnel management
With all the major stressors involved in practice management, it's easy to lose sight of an obscure issue like ergonomics. But studies like this one in the Journal of Preventative Medicine and Hygiene (JPMH) have shown that time spent evaluating the health and safety of your team's workstation will help improve mental acuity and decrease physical stress and absenteeism.
Topics: Practice management, medical office manager topics, medical office compliance, medical practice issues, osha, hazard communication
Tense situations in a medical office are inevitable, and knowing how to de-escalate a potentially violent situation is a skill that every provider and employee needs to know. You hope you never have to use it, but having an emergency action protocol and team response training will help protect your team when seconds count.
Topics: Practice management, medical practice issues, workplace violence, emergency preparedness, personnel management
The rapid evolution of telehealth services has helped keep medical practice virtual doors open to meet their patients' health needs during the pandemic. But with new utilization comes cautionary areas from a billing standpoint, and it's important to stay current on updates and compliance protocols to promote revenue growth and avoid financial loss.
Topics: Practice management, payer contract, medical office compliance, medical practice issues, medical billing, financial management, medical coding