Building Your A-Team: Interview Strategies to Hire Great Employees

Posted by Practice Management Institute on Jan 20, 2022 11:30:00 AM

Need to hire someone who can hit the ground running fast?  Hiring a new team member should not be a rushed decision. Consider these steps to draw in the right people, and ultimately choose the right candidate. Taking steps to find the right fit for your medical office team is going to save you a lot of effort in the long run.

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Topics: Practice management, medical office certification, Certified Medical Office Manager, cmom certification, staff recruiting

Provider Time Management—7 Techniques for the Medical Office Manager

Posted by Practice Management Institute on Jan 7, 2022 9:00:00 AM

A provider’s workload is never ending. Time is always ticking, and there never seems to be enough of it in the day. With regular patient visits, mounds of paperwork, administrative meetings, and countless other demands, it’s no wonder that patients are kept waiting. This is why provider time management is an essential skill for the medical office manager. Improving a provider’s time management can have beneficial results including a decrease in stress, an increase in productivity, and much happier patients.

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Topics: Practice management, time management, medical office manager topics

How to Improve Medical Practice Revenue Cycle Management

Posted by Practice Management Institute on Nov 2, 2021 8:55:39 PM

How would you characterize the success of your medical office? A steady flow of patients is one benchmark. What about your team; do your providers take an active role in practice management? Are your clinical and administrative teams showing up with purpose? How about financial health? It is an ongoing struggle in every practice, and we've found two CMOMs on a mission to help you improve it.

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Topics: Practice management, Practice cash flow, medical practice issues, financial management

OSHA Recordkeeping & Reporting Basics Every Manager Should Know

Posted by Practice Management Institute on Oct 25, 2021 9:12:21 AM

Working in healthcare, a range of illnesses and injuries walk through your medical practice doors. Serious and emergent situations may arise, depending on your specialty, and protocols are in place to refer to local emergency facilities. When it comes to your staff's safety, the Occupational Safety and Health Administration (OSHA) requires all employers to prepare and maintain records that document serious occupational injuries and illnesses using the OSHA 300 Log.

 

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Topics: Practice management, medical office manager topics, medical office compliance, osha, Practice safety

To Ask or Not to Ask - Interview Questions That Spell Trouble

Posted by Practice Management Institute on Oct 7, 2021 5:08:19 PM

Asking the right questions not only will secure the right talent but will also keep the practice out of legal trouble. Learn the questions you can and can't ask to avoid putting yourself and your practice at risk. What you ask and how you ask matters. 

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Topics: Practice management, medical office manager topics, medical office compliance, personnel management

Ergonomics: Funny Word, Serious Workplace Safety Issue

Posted by Practice Management Institute on Sep 16, 2021 5:23:42 PM

With all the major stressors involved in practice management, it's easy to lose sight of an obscure issue like ergonomics. But studies like this one in the Journal of Preventative Medicine and Hygiene (JPMH) have shown that time spent evaluating the health and safety of your team's workstation will help improve mental acuity and decrease physical stress and absenteeism.

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Topics: Practice management, medical office manager topics, medical office compliance, medical practice issues, osha, hazard communication

Free Online Assessment Measures Medical Practice Management Readiness

Posted by Practice Management Institute on Sep 8, 2021 11:16:52 AM
Healthcare jobs are always in demand, and administrative positions are booming. The Bureau of Labor and Statistics cites that the employment of medical and health services managers is projected to grow 32 percent from 2019 to 2029, much faster than the average for all occupations. Now is a great time to prepare for a career leap.
 
Earning a credential like the Certified Medical Office Manager means gaining more expertise, leveling up your career, and ultimately, making more $$$. If you love working in the non-clinical side of healthcare and want to take on a leadership role, studying to become certified is a step in the right direction. But, how do you know if you're ready to make the leap into CMOM? Take the assessment to find out.
 
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Topics: Practice management, medical practice benchmarking, cmom certification, cmom assessment

How to Safely De-Escalate a Hostile Situation in a Medical Office

Posted by Practice Management Institute on Aug 24, 2021 5:00:31 PM

Tense situations in a medical office are inevitable, and knowing how to de-escalate a potentially violent situation is a skill that every provider and employee needs to know.  You hope you never have to use it, but having an emergency action protocol and team response training will help protect your team when seconds count. 

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Topics: Practice management, medical practice issues, workplace violence, emergency preparedness, personnel management

How Can Changes in Telemedicine Financially Impact Your Practice?

Posted by Practice Management Institute on Aug 23, 2021 8:09:34 AM

The rapid evolution of telehealth services has helped keep medical practice virtual doors open to meet their patients' health needs during the pandemic. But with new utilization comes cautionary areas from a billing standpoint, and it's important to stay current on updates and compliance protocols to promote revenue growth and avoid financial loss. 

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Topics: Practice management, payer contract, medical office compliance, medical practice issues, medical billing, financial management, medical coding

How to Properly and Safely Terminate an Employee

Posted by Practice Management Institute on Jul 29, 2021 4:27:09 PM

As a Medical Office Manager, there are few actions as uncomfortable as firing an employee. Yet, after verbal warnings, write-ups, and other corrective actions, you know when this time has come to gather your documentation and make difficult decisions about how and when to proceed. But failure to follow proper procedures and federal guidelines could put your practice at risk of an employee lawsuit or a compliance violation. Take a look at some best practices and a termination checklist below to help you proceed professionally and safely.

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Topics: Practice management, CMOM, medical office manager topics, medical office compliance, medical practice issues, personnel management

How to Improve Staff Retention: 7 Ways to Keep Employees Motivated

Posted by Practice Management Institute on Jul 1, 2021 4:51:41 PM

In a time where medical practices and hospitals continue to experience staff shortages, it is more important than ever to cultivate and embrace your team. Leading an engaged, productive, and happy team is a hallmark of a successful medical office manager. It's also one of the biggest practice management challenges. So where do you begin? Read on for some tips to lead a great medical office team.

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Topics: Practice management, medical office manager topics, medical practice issues

CMOM Course Overview with PMI Faculty Member, Linda D’Spain

Posted by Practice Management Institute on Jun 22, 2021 2:51:28 PM

Here at PMI, we receive a lot of questions from prospective students about the Certified Medical Office Manager course and exam. They want to know things like how much experience and knowledge is needed to begin the course and tips on how to study for and pass the exam. So, we asked PMI faculty member, Linda D’Spain, to address some common questions about the certification course. 

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Topics: Practice management, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager

Best Practices for Recruiting Front Desk Medical Staff

Posted by Practice Management Institute on Jun 7, 2021 9:19:47 AM

As medical practices bounce back from the pandemic, many are finding it challenging to recruit and hire great employees, including front desk staff. Don't put this off! It takes time to find the right fit, and as patient flow picks up, you need to be ready!  Here are some recruitment best practices for Medical Office Managers to help you attract the best talent.

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Topics: Practice management, CMOM, Certified Medical Office Manager, medical office, medical office manager topics, medical practice issues, staff recruiting

4 Reasons Why It’s Time to Get a CMOM Certification

Posted by Practice Management Institute on May 26, 2021 4:18:01 PM

As the pandemic fades, medical practices are adapting to a different work climate post-pandemic. You could say the “next normal” is far from normalcy as medical office managers struggle to hire and retain employees and continue to work through ongoing challenges like getting patients back to receive services, managing a reduction in cash flow, and watching for post-pandemic reimbursement and business process revisions.

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Topics: Practice management, CMOM, medical office certification, Certified Medical Office Manager, medical office leadership

Tips for Better Revenue Cycle Management in a Medical Office

Posted by Practice Management Institute on May 12, 2021 6:44:51 PM

How would you characterize the success of your medical office? Is it a steady flow of patients, low denials, providers that take an active role in the business, a great clinical and administrative team? How about the financial health of the practice? It’s hard to guide the ship in the right direction when you are too busy plugging holes in the galley.

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Topics: Practice management, Practice cash flow, medical practice issues, financial management, patient billing, patient collections