Building Your A-Team: Interview Strategies to Hire Great Employees

Posted by Practice Management Institute on Feb 11, 2020 8:57:42 AM
Practice Management Institute

If you are short staffed and need someone who can hit the ground running fast, we’ve got some ideas that may help. As urgent as this need may seem, hiring a new team member should not be a rushed decision. Taking steps to find the right fit for your medical office team is going to save you a lot of effort in the long run.

Start with a well-written job description that is tailored to the position that you are trying to fill. Include the minimum skills and competencies that you will accept and describe the job duties accurately. You want to bring in someone that will complement your team’s unique skill sets.

During the interviews, you can establish clear expectations by painting an accurate picture of the position the candidate has applied for, and then ask some pointed questions to help you determine how they would handle day-to-day operations and interactions with coworkers, patients and their immediate supervisor. This is important because it helps you learn more about their personality and work style.

Get Creative. Try to stay away from common interview questions which are often more rehearsed to put the candidate in the best possible light. Instead choose open-ended interview questions that prompt candidates to divulge more about themselves and their work habits. This is a good way to get more information about their feelings, attitudes, and ability to handle difficult situations.

By thinking outside the box and developing a few additional key interviewing strategies, you’ll be on your way to building your dream team. Try these ideas:

Give the Candidates a Challenge. Administer a job simulation exercise or aptitude test to further assess the candidate’s abilities. Examples include performing a writing assignment, taking a typing test, answering the phone, and scheduling a patient appointment.

Schedule a Team Interview. It may be beneficial to have staff weigh in on the hiring decision since they may be working more closely with the new hire. Your team may have unique feedback and insight that you may have missed.

Look Beyond the Hard Skills - It’s the soft skills—personality traits and behaviors that form the great divide between average employees and great employees. Most hiring experts agree that employees with good soft skills are more well-rounded. Look for these soft skills when interviewing candidates:

  • Communication
  • Time management
  • Critical thinking
  • Interpersonal skills
  • Adaptability
  • Initiative
  • Willingness to learn
  • Work Ethic
  • Conflict resolution
  • Leadership

Education, skills, and experience are important performance barometers. Selecting a strong candidate with good productivity and interpersonal communication skills will help ensure that they will fit in well with your team.

Sign up for our free webinar: How to Hire a Great Medical Office Team, Friday, February 28

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Master the Art of Medical Office Staff Management

Personnel management is one of the most challenging aspects of practice leadership. Learn about effective interview techniques, compensation packages, performance reviews, and skills to maintain valued employees in our Certified Medical Office Manager (CMOM) course. Get detailed instruction for more effective candidate selection. You’ll also gain valuable insight on how to assemble the ideal team for your practice. Enroll today!

Topics: Practice management, medical office certification, Certified Medical Office Manager, cmom certification, staff recruiting