Certified Medical Office Manager

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Enroll in the CMOM certification program online and get certified on your schedule. This program includes:

A series of instructor-led webinar sessions
A digital course manual with workbook exercises
Printable end-of-module quizzes with answer keys
A supportive learning environment
Live instructor-led group study sessions
One-on-one faculty support sessions available

Supplementary materials are not required for this program. Registered students can access the recordings online for up to six months after the original purchase date.

Exam (included with enrollment)

100 question, online proctored three-hour certification exam.
A score of 70% or better is required to earn the CMOM certification. If the candidate does not achieve a passing grade on the first attempt, he/she may re-test for an additional fee.

Experienced professionals may choose to challenge the CMOM online exam. Complete the Exam Request Form ($375 exam challenge fee applies if not enrolled in CMOM course.)

Practice Management

Review of practice administration roles and responsibilities
Facility, operational and time management
Employee relations, laws and guidelines
Employee handbook and business policies
Administration of medical records and patient relations
Labor regulations and reporting requirements
Terminating the patient/provider relationship

Personnel Management

Creating effective job descriptions, interviewing, and hiring tips
Team building and managing conflicts
Handling staff grievances, evaluations and performance issues
Compensation and benefits packages attract talent and minimize turnover
Proper maintenance of employee personnel files (e.g. Form I-9)
Goal setting and conducting effective staff meetings
Termination procedures and the exit interview

Financial Management

Budget planning, cost analysis and forecasting
Examining contracts and fee schedule
Patient education, verification, and collections procedures
Financial reporting, calculations, and controls
Developing and maintaining a budget
Revenue and cost accounting

Compliance Requirements

MACRA and the Quality Payment Program
HIPAA and OSHA compliance
Implementing the OIG’s recommended compliance program
Policies and procedures that inhibit fraud/abuse
Identifying and controlling the risk of medical identity theft
Legal protections and risk management guidelines

Managed Care Delivery System

Physician credentialing and privileging
Contract evaluation and negotiation
Calculating the right patient-payer mix for your office
Physician Utilization Committee review process
Utilization review procedures and the PUC
HMO, IPA, MSO, PPO definition, purpose and analysis
Assigning an internal managed care coordinator
Health insurance exchanges
Value-based care models and quality metrics

CMOM classes are taught by one of the following expert instructors.

Kem Tolliver, CMPE, CMC, CMOM

For over 20 years, Kem has provided strategic and operational leadership to medical practices and hospitals. As a national and regional SME, Kem also develops and delivers educational content to industry leadership. She is the co-author of MGMA®'s “Revenue Cycle Management: Don’t Get Lost in the Financial Maze” and created and delivered MGMA's first-ever Revenue Cycle Management Certificate program.

Jan Hailey, MHL, CMC, CMIS, CMOM, CMCO

Jan Hailey has more than 30 years of experience in healthcare. She is proficient in administration, coding, and billing roles, and teaches medical office professionals around the country how to excel in their careers. During her expansive career, she served as Saint Joseph Health System's Care Management Director where she developed a documentation improvement program and a Hierarchical Condition Category (HCC) coding education program to predict future healthcare utilization by accurately reporting patient complexity.

Lynn Robison, CMC, CMOM, HRMC

Lynn has been in the healthcare field for 30 years with experience in medical practice administration, finance, human resources, and pharmacy. Lynn is currently the Director of Physician Relations & Professional Education with the Medical Society of Delaware. Prior to that, she served as the Director of Administrative Services for Delaware Sleep Disorder Centers, overseeing operations for accounting, scheduling, human resources, and billing and worked for Delaware's largest hospital, Christiana Care Health Services, where she managed four physician timeshare offices. She is past President of the Delaware Medical Group Management Association and served on their Board of Directors. Lynn enjoys family, music, golf and the beach.

Linda D’Spain, CMPE, CMC, CMIS, CMOM, CMCO

Linda has more than 30 years of medical administrative experience. She has led offices for a number of specialties with broad responsibilities in business and clinical operations, as well as financial, HR, customer service, information systems management, and compliance. She has also served as an Independent Review Organization (IRO) for the Office of the Inspector General and consulted for the Texas Medical and Dental Boards.

Candidates for CMOM certification should have a minimum of one year of medical office experience.

This curriculum is ideal for medical office managers looking to expand their skills and current role, administrative professionals in healthcare seeking leadership roles, and Individuals interested in managing a medical office. If you have less than a year of experience, PMI strongly recommends our fundamental training course, Management & Leadership for the Medical Practice. Read the course curriculum and get the foundation you need to prepare for CMOM.