Certified Medical Office Manager

Medical Office Managers face growing challenges every day, making running a practice much more difficult. Keep up with one of the fastest growing industries in the country and learn how to stay on top of medical office issues when you enroll in the Certified Medical Office Manager program. See if you're ready and take our free assessment today. 
20 CEUs
15 HRs

According to the U.S. Bureau of Labor Statistics, jobs for certified medical office managers will increase 20% by 2026.

Why get certified?

– As the baby boomer generation retires, there will be a high demand for certified managers.
– With a certification, you demonstrate managerial competency in the medical practice.
– With the advanced knowledge you gain, you have the edge in the industry.
– CMOMs can transition into and advance their careers in other supervisory roles.

Your Projected Salary*

Average salary of a healthcare professional in 2017
Average salary for
a Medical & Health Services Manager


*Source: AAPC & BLS. Job salary will vary on years of experience, location, practice, and # of certifications.

Course Summary

Enroll in the CMOM certification program online and get certified on your schedule. This program includes:
  • A series of ten 90-minute instructor-led webinar sessions
  • A physical course manual with workbook exercises
  • Practice exam
  • Proctored certification exam

Supplementary materials are not required for this program. Registered students can access the recordings online for up to six months after original purchase date.


  • 108 questions
  • 4-hour proctored exam

PMI’s Exam Coordinator schedules the exam in a testing center near the candidate’s location. A score of 70% or better is required to earn the CMOM certification. If the candidate does not achieve a passing grade on the first attempt, he/she may re-test for an additional fee.

Practice Management

  • Review of practice administration roles and responsibilities
  • Facility, operational and time management
  • Employee relations, laws and guidelines
  • Employee handbook and business policies
  • Administration of medical records and patient relations
  • Labor regulations and reporting requirements
  • Terminating the patient/provider relationship

Personnel Management

  • Creating effective job descriptions, interviewing, and hiring tips
  • Team building and managing conflicts
  • Handling staff grievances, evaluations and performance issues
  • Compensation and benefits packages attract talent and minimize turnover
  • Proper maintenance of employee personnel files (e.g. Form I-9)
  • Goal setting and conducting effective staff meetings
  • Termination procedures and the exit interview

Financial Management

  • Budget planning, cost analysis and forecasting
  • Examining contracts and fee schedule
  • Patient education, verification, and collections procedures
  • Financial reporting, calculations, and controls
  • Developing and maintaining a budget
  • Revenue and cost accounting

Compliance Requirements

  • MACRA and the Quality Payment Program
  • HIPAA and OSHA compliance
  • Implementing the OIG’s recommended compliance program
  • Policies and procedures that inhibit fraud/abuse
  • Identifying and controlling the risk of medical identity theft
  • Legal protections and risk management guidelines

Managed Care Delivery System

  • Physician credentialing and privileging
  • Contract evaluation and negotiation
  • Calculating the right patient-payer mix for your office
  • Physician Utilization Committee review process
  • Utilization review procedures and the PUC
  • HMO, IPA, MSO, PPO definition, purpose and analysis
  • Assigning an internal managed care coordinator
  • Health insurance exchanges
  • Value-based care models and quality metrics


Linda has more than 30 years of medical administrative experience. She has led offices for a number of specialties with broad responsibilities in business and clinical operations, as well as financial, HR, customer service, information systems management, and compliance.

Candidates for CMOM certification should have a minimum of one year of medical office experience. If you have less than a year of experience, PMI strongly recommends our fundamental training course.


Do you have what it takes to get certified?

Take this free assessment to find out.

Get Started

New to practice management?

If you’re new to the field or need CEUs to renew your certification, PMI’s online training courses are perfect for you to learn (or refresh) practice management fundamentals.

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