The time clock is ticking the moment patients enter your waiting room. How soon do you greet them? How long will they wait until they are called to the back?  Respect for a patient’s time is perhaps among the most highly valued attributes of the patient experience. It’s also very frequently overlooked. So why is time management in a medical office so hard to control, and what can be done about it? Let us count the ways. 

Topics: Practice management, medical office certification, Certified Medical Office Manager, medical office, time management, cmom certification, medical office leadership, Medical Office Management, medical office administration

Conflicts are an inevitable part of any workplace, and medical offices are no exception. With high-stress environments, diverse personalities, and the need for seamless teamwork, it's crucial to have effective strategies in place to address and resolve conflicts when they arise. Consider the following best practices for how to handle conflicts in a medical office setting.

Topics: Practice management, CMOM, cmom certification, workplace violence, Medical Office Management

Topics: CMOM, PMI Certification, cmom certification

Topics: CMOM, PMI Certification, cmom certification

Topics: CMOM, PMI Certification, cmom certification

Topics: CMOM, PMI Certification, cmom certification

Taya Gordon, MBA, FACMPE, Chief Revenue Cycle Officer at H4 Technology and a nationally recognized expert in revenue cycle management, emphasizes the importance of foundational practices in her latest article for Oncology Practice Management magazine. Gordon highlights that navigating the complexities of revenue cycle management (RCM) is crucial for oncology practices to achieve financial stability and operational efficiency.

Topics: CMOM, PMI Certification, cmom certification

Topics: CMOM, PMI Certification, cmom certification

Topics: CMOM, PMI Certification, cmom certification

Topics: CMOM, PMI Certification, cmom certification

If you've been thinking about earning certification, PMI can help you slay your goals. The next live online training series beginning on October 9th. Review some of our most frequently-asked questions below, and start your journey learning new skills for career advancement.

Topics: CMOM, PMI Certification, cmom certification

Practice Management Institute® announces a new partnership with Ascension Medical Group- Wisconsin in a joint effort to provide and promote a continued standard of excellence in skillset among practice leaders. The partnership supports the commitment by the organization to enhance the knowledge base of practice leaders through successful completion of the Certified Medical Office Manager (CMOM)® certification program. The web-based training course begins next week, facilitated by PMI faculty superstar Jan Hailey MHL, CMC, CMCO, CMIS, CMOM, CMCA E/M.

The CMOM course teaches practical administrative skills that lead to improved communication with providers, third-party payers, patients, and business associates. Candidates will learn important guidelines, and work through exercises that will improve decision-making and tactical skills, leading to enhanced preparedness to manage risk, motivate employees, and improve the financial outlook in the medical office in the disciplines of Practice Management, Personnel Management, Financial Management, Compliance, and the Managed Care Delivery System.

PMI wishes to extend our sincerest gratitude to Carol Opgenorth, MBA, CMPE, Chief Operating Officer for her vision and tireless effort in helping to solidify this important initiative, and for the obvious commitment she demonstrates to her employees and to the organization as a whole.

"I’d like to personally acknowledge the value and importance of providing organizationally hosted and mandated educational programming," said PMI Vice President Michael Moore. "Ascension Medical Group – Wisconsin is an amazing organization, and PMI is proud to be of service to them in this initiative.  Our companies share a common mission to help medical office personnel stay on top of the latest industry changes, trends, and solutions. In addition, I’ve learned firsthand the kind of importance Ascension places on professional empowerment, and PMI stands firmly behind the commitment they have to their team."

Ascension Medical Group Wisconsin delivers primary care and chronic disease management for adults. Ascension believes it’s as important to care for the mind and spirit as it is to care for the body. When you see an Ascension Medical Group Wisconsin provider, you’re connected to so much more. Their providers have access to the latest technologies and treatments, as well as thousands of primary and specialty care doctors across the state and across the country. This ensures that patients receive the very best care, tailored to their own unique situation and needs. #PMIPARTNERSHIPS #CMOMSTRONG

Topics: PMI Certification, cmom certification, financial management, Client Relations

The 2022 edition of the Medical Group Management Association's MGMA DataDive Cost and Revenue Report indicates the pandemic has sparked an overall downturn in healthcare productivity, increased operating costs, staffing shortages, and inflation. One positive shift noted was an increase in patient portal use. There's a lot of ground to gain in 2023. Seeking out efficiencies has never been more important. 

Topics: CMOM, Certified Medical Office Manager, medical office, medical office manager topics, cmom certification

Healthcare jobs are always in demand, and administrative positions are booming. The Bureau of Labor and Statistics cites that the employment of medical and health services managers is projected to grow 32 percent from 2019 to 2029, much faster than the average for all occupations. Now is a great time to prepare for a career leap.

 

Earning a credential like the Certified Medical Office Manager means gaining more expertise, leveling up your career, and ultimately, making more $$$. If you love working in the non-clinical side of healthcare and want to take on a leadership role, studying to become certified is a step in the right direction. But, how do you know if you're ready to make the leap into CMOM? Take the assessment to find out.

 

Topics: Practice management, medical practice benchmarking, cmom certification, cmom assessment

Need to hire someone who can hit the ground running fast?  Hiring a new team member should not be a rushed decision. Consider these steps to draw in the right people, and ultimately choose the right candidate. Taking steps to find the right fit for your medical office team is going to save you a lot of effort in the long run.

Topics: Practice management, medical office certification, Certified Medical Office Manager, cmom certification, staff recruiting