PMI Blog | emergency preparedness

Managing Through a Crisis

Posted by Nancy Clements on Apr 13, 2022 5:01:53 PM

By now, every medical practice leader in the nation has completed the "school of hard knocks" apprenticeship in Crisis Management, compliments of COVID-19. Hopefully, most have made it through unscathed and learned a lot in the process. Now that the pandemic waves appear to be subsiding, some medical office managers may be wondering whether to relax protocols and get back to pre-pandemic normalcy, stay on course, or prepare for new possible threats. The answers will present themselves in due time.

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Topics: medical office compliance, workplace violence, emergency preparedness, Opioid Addiction, medical office leadership, personnel management, Practice safety

Leading Through Change: Virginia Administrator Shares Journey

Posted by Nancy Clements on Sep 17, 2021 10:30:00 AM

Rachel K. Downey, MHA, is an Administrator at Dermatology Associates of Virginia where she has worked for more than six years. Founded in 1969 by Richmond native Charles M. Caravati, Jr., M.D., the practice has grown to 16 Board-certified physicians and four mid-level providers practicing at six central Virginia locations with a goal to excel in quality, patient experience, and cost-effectiveness.

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Topics: medical practice issues, emergency preparedness, financial management, medical office leadership, COVID, change management

How to Safely De-Escalate a Hostile Situation in a Medical Office

Posted by Practice Management Institute on Aug 24, 2021 5:00:31 PM

how to de-escalate hostile situations

Tense situations in a medical office are inevitable, and knowing how to de-escalate a potentially violent situation is a skill that every provider and employee needs to know. You hope you never have to use it, but having an emergency action protocol and team response training will help protect your team when seconds count.

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Topics: Practice management, medical practice issues, workplace violence, emergency preparedness, personnel management

PMI Instructor Linda D'Spain Shares Frightening Encounter

Posted by Practice Management Institute on Nov 25, 2020 12:35:25 PM

Practice Management Instructor/Consultant Linda D’Spain is on the mend. Last summer she suffered a serious fall that fractured her pelvis. A casualty of warfare, she might say. But not the type you would think.

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Topics: emergency preparedness

Emergency Preparedness: Addressing and Preventing Violence in the Workplace

Posted by Practice Management Institute on Jul 11, 2019 6:00:18 PM

workplace-violence

Every year nearly 2 million American workers are exposed to violence in the workplace. Astonishing as it sounds, experts say it’s just a fraction of the cases that take place; many incidents are never reported. The propensity for violence in the workplace has escalated in recent years, and notably in healthcare. From verbal abuse to physical violence, harassment, intimidation, and even homicide, healthcare and social service workers face threats to their safety at a more frequent rate than other professions.

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Topics: Practice management, CMOM, medical office, medical office manager topics, medical practice issues, medical office staff, workplace violence, emergency preparedness

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