--- title: PMI Blog | Insider description: Insider | Information and resources from Practice Management Institute - PMI image: https://info.pmimd.com/hubfs/Untitled%20design%20(7).png --- [![pmi-logo-white-on-blue](https://info.pmimd.com/hs-fs/hubfs/pmi-logo-white-on-blue.png?width=174&name=pmi-logo-white-on-blue.png "pmi-logo-white-on-blue")](https://www.pmimd.com/) - [About PMI](https://www.pmimd.com/about/) - [Online Training Center](https://www.pmimd.com/onlinetraining/) - [Instructors](https://www.pmimd.com/instructors.php) - [Contact Us](https://www.pmimd.com/contact.asp) ## [Introducing the Patient Services Representative (PSR) Program: PSR Shorts #13](https://info.pmimd.com/blog/pmi-shorts-13-patient-services-representative) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Mar 5, 2025, 8:08:37 AM - [Tweet](https://twitter.com/share) [![PSR Image 1](https://info.pmimd.com/hubfs/Future%20Tech%20-%20Youtube%20Thumbnail%20(1).png)](https://info.pmimd.com/blog/pmi-shorts-13-patient-services-representative) An Interview with David Womack, Jan Hailey, and Audrey Coaxum --- Building a Strong Foundation for Success in Healthcare In today’s complex healthcare landscape, having a solid foundation is key. That’s why we’re excited to introduce our new [Patient Services Representative (PSR)](https://pmimd.org/patient-services-representative/) certificate course—a program designed to equip newcomers with the essential knowledge and skills they need to hit the ground running in any healthcare setting. [Read More](https://info.pmimd.com/blog/pmi-shorts-13-patient-services-representative) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts-13-patient-services-representative#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding), [psr](https://info.pmimd.com/blog/tag/psr) ## [Motivation - Team When Things Are Good: PMI Shorts #12](https://info.pmimd.com/blog/pmi-shorts-12-motivation-when-things-are-good) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Feb 20, 2025, 3:45:23 PM - [Tweet](https://twitter.com/share) An Interview with David Womack, Jan Hailey, and Katie Lawrence  --- When everything is running smoothly, it might seem that motivation is less of a challenge. However, as discussed in PMI Shorts #12 with David Womack, Jan Hailey, and Katie Lawrence, even in good times, keeping your team inspired is critical to sustained success. Below, we break down the key insights and strategies from their conversation. [Read More](https://info.pmimd.com/blog/pmi-shorts-12-motivation-when-things-are-good) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts-12-motivation-when-things-are-good#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding) ## [Managing Interruptions: Strategies for Staying Focused - PMI Shorts #11](https://info.pmimd.com/blog/pmi-shorts-11-managing-interruptions) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Feb 20, 2025, 3:35:59 PM - [Tweet](https://twitter.com/share) An Interview with David Womack, Jan Hailey, and Dave Jakielo --- Interruptions can wreak havoc on our productivity—research shows we may only be truly productive for about 20% of our workday, with the rest lost to constant disruptions. In a recent PMI Shorts session (#11), David Womack, Jan Hailey, and Dave Jakielo dived into practical techniques for managing those interruptions, so you can reclaim your focus and get more done. Here’s a breakdown of the conversation and some actionable strategies. [Read More](https://info.pmimd.com/blog/pmi-shorts-11-managing-interruptions) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts-11-managing-interruptions#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding) ## [Motivation - When Things Are Difficult - PMI Shorts #10](https://info.pmimd.com/blog/pmi-shorts-10-when-things-get-difficult) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Feb 20, 2025, 3:26:48 PM - [Tweet](https://twitter.com/share) An Interview with David Womack, Jan Hailey, and Katie Lawrence --- Every time you press a button on your computer, a second one almost seems to ask, “Are you sure that’s what you want to do?” Life often feels the same way—full of unexpected twists and moments of hesitation, especially when things get tough. In a recent conversation on PMI Shorts, David Womack, Jan Hailey, and Katie Lawrence shared insights on how to stay motivated when the going gets hard. Here’s a breakdown of their discussion and some practical tips for both leaders and individuals facing challenging times. [Read More](https://info.pmimd.com/blog/pmi-shorts-10-when-things-get-difficult) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts-10-when-things-get-difficult#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding) ## [PMI Shorts #8 - Motivation: The Basics](https://info.pmimd.com/blog/pmi-shorts-motivation) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Feb 5, 2025, 4:17:10 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/Screenshot%202025-02-05%20161539.png)](https://info.pmimd.com/blog/pmi-shorts-motivation) An Interview with David Womack, Jan Hailey, and Katie Lawrence --- Motivation is a powerful force that drives us to achieve, accomplish, and reach our goals. It impacts not only personal growth but also workplace performance and team dynamics. Whether it’s completing a project, hitting a deadline, or pursuing long-term career goals, motivation is often the deciding factor between success and stagnation. So, what is it that really drives motivation, and how can it be effectively harnessed for sustained performance? Understanding the key components of motivation—both for yourself and within your team—can make all the difference. [Read More](https://info.pmimd.com/blog/pmi-shorts-motivation) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts-motivation#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding) ## [7 Steps for Accomplishing More: PMI Shorts Insights from PMI Shorts #9](https://info.pmimd.com/blog/pmi-shorts-7-steps-for-accomplishing-more) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Feb 5, 2025, 2:53:24 PM - [Tweet](https://twitter.com/share) An Interview with David Womack, Jan Hailey, and Katie Lawrence --- David Womack sat down with long-time instructor and national conference speaker Dave Jakielo to break down some simple but powerful strategies for getting more done. We all have the same 24 hours in a day, but some people seem to accomplish far more than others. What’s their secret? If you ever feel like time is slipping through your fingers, these seven steps will help you take control, focus on what really matters, and supercharge your productivity. [Read More](https://info.pmimd.com/blog/pmi-shorts-7-steps-for-accomplishing-more) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts-7-steps-for-accomplishing-more#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding) ## [Harris County Medical Society (HCMS) to Host Practice Management Institute (PMI) Courses in New Training Initiative](https://info.pmimd.com/blog/pmi-partnerships-harris-county-medical-society) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jan 2, 2025, 3:03:38 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/HOW%20TO%20BUILD%20AN%20AUDIENCE%20AROUND%20A%20NICHE%20topic%20(3).png)](https://info.pmimd.com/blog/pmi-partnerships-harris-county-medical-society) The Harris County Medical Society (HCMS) has announced an exciting new initiative with Practice Management Institute® (PMI) to provide specialized training and certification opportunities for medical practice staff affiliated with HCMS. This venture aims to equip healthcare teams with the knowledge and skills needed to navigate the ever-changing landscape of medical practice operations. [Read More](https://info.pmimd.com/blog/pmi-partnerships-harris-county-medical-society) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-partnerships-harris-county-medical-society#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [partnerships](https://info.pmimd.com/blog/tag/partnerships) ## [PMI Shorts #7 - Mastering Time Management: Insights from Dave Jakielo](https://info.pmimd.com/blog/pmi-shorts7-time-management) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Dec 27, 2024, 12:26:13 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/Screenshot%202024-12-27%20120716.png)](https://info.pmimd.com/blog/pmi-shorts7-time-management) An Interview with David Womack, Jan Hailey, and Dave Jakielo  --- Time management is a skill we all strive to master, but according to experts, it’s less about managing time and more about managing yourself. In this first installment of the PMI Shorts Time Management Series, David Womack, Jan Hailey, and guest speaker Dave Jakielo share practical insights into effective self-management and productivity strategies. [Read More](https://info.pmimd.com/blog/pmi-shorts7-time-management) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts7-time-management#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding) ## [PMI Shorts #6 -Effective Staff Meeting Template and Checklist](https://info.pmimd.com/blog/pmi-shorts6-effective-staff-meetings-template) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Dec 3, 2024, 3:13:20 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/Screenshot%202024-12-03%20151235.png)](https://info.pmimd.com/blog/pmi-shorts6-effective-staff-meetings-template) An Interview with David Womack, Jan Hailey, and Lynn Robinson  --- **David:** Hello everyone, and welcome back to another installment of PMI Shorts. Today I'm joined again by Lynn Robinson and Jan Hailey, and we're here to talk about effective staff meetings. When we were together last, we talked about the importance of a daily huddle and its significance in running an effective practice. Today we want to focus on a more regularly scheduled full staff meeting and tips and tricks for making that as effective as it can be. So, Jan and Lynn, welcome back. **Jan:** Thank you, David. Glad to be back. **Lynn:** Thank you. Glad to be here. **David:** Sitting around and talking about this, we discussed some variables for putting together an effective staff meeting. A few of those things include the frequency of the meeting, which can vary by the size of the organization, and whether or not attendance is mandatory. It’s also important to have someone responsible for running the meeting, whether that be a chairperson, an office manager, or a department head. Lynn, you had some thoughts about making these meetings mandatory? [Read More](https://info.pmimd.com/blog/pmi-shorts6-effective-staff-meetings-template) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts6-effective-staff-meetings-template#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding) ## [PMI Shorts #5 -Effective Staff Meetings: – The Daily Huddle](https://info.pmimd.com/blog/pmi-shorts-5-effective-staff-meetings) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Oct 6, 2024, 8:38:25 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/Screenshot%202024-10-06%20213425.png)](https://info.pmimd.com/blog/pmi-shorts-5-effective-staff-meetings) An Interview with David Womack, Jan Hailey, and Lynn Robinson  --- **David:** Hello everyone and welcome back to another PMI short. I believe today is number 5. My name is David, and I'm President and CEO of Practice Management Institute. I'm joined today by Lynn and Jan. Lynn is the Director of Physician Relations and Professional Education at the Delaware State Medical Society, and Jan is the CEO of Practice Matters. Jan is also a senior faculty member at PMI, and Lynn is also a faculty member as well. Lynn does a lot of teaching in some of our certification classes, so I certainly want to give you your due welcome, ladies. How are you? **Jan:** Great. Thanks for having us today. **Lynn:** Yes, doing great. Thank you. **David:** Absolutely. Today, we're here to talk about effective staff meetings, and specifically the daily huddle. I know that just in prepping and planning for this, we've talked about kind of busting this up into three or four different episodes to talk about different types of meetings. But today, we're going to focus on effective staff meetings and specifically talk about why they're important. and, quite frankly, how to get them going. So, having said that, Lynn, I'll start with you. Why in the world should we have a daily huddle? [Read More](https://info.pmimd.com/blog/pmi-shorts-5-effective-staff-meetings) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts-5-effective-staff-meetings#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding) ## [PMI Shorts #4 -A Conversation with Two New CMOM’s](https://info.pmimd.com/blog/pmi-shorts-4-new-cmoms) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Oct 5, 2024, 3:37:47 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/Screenshot%202024-10-05%20153335.png)](https://info.pmimd.com/blog/pmi-shorts-4-new-cmoms) An Interview with David Womack, Lynn Vi and Hazel Williams David: Welcome everyone, thank you for joining me. Today is a little bit different for Jan and I. First of all Jan, I believe this is now the PMI shorts number three and today is a little bit different because I'm typically talking and asking Jan questions today Jan and I are asking the questions. We are joined by Rachel Bomar. Rachel is with Tidal Health, a Health Care system in Salisbury, Maryland and Tidal Health has just recently made the decision to bring CMOM on board in house however we want to phrase that for some of their personnel and we wanted to visit about that today, so having said that Jan welcome Rachel thanks for being here! Jan: Thanks David, good to be here with you today, and welcome Rachel. Rachel: Well thank you both for having me! David: Absolutely. Rachel, I wanted to start off by having you just give a kind of a brief overview of Tidal Health and then also your role within the company. [Read More](https://info.pmimd.com/blog/pmi-shorts-4-new-cmoms) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts-4-new-cmoms#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding) ## [Practice Management Institute and the Texas State University School of Health Administration and Continuing Education Office Announce Exciting New Training Initiative](https://info.pmimd.com/blog/pmi-partnerships-texas-state-university) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Sep 25, 2024, 5:17:34 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/HOW%20TO%20BUILD%20AN%20AUDIENCE%20AROUND%20A%20NICHE%20topic%20(2).png)](https://info.pmimd.com/blog/pmi-partnerships-texas-state-university) In a groundbreaking move, Practice Management Institute (PMI) and Texas State University's School of Health Administration and Continuing Education Office are teaming up to bridge the gap between current healthcare professionals and aspiring students. This exciting partnership aims to equip both groups with the skills needed to thrive in today's dynamic healthcare landscape. The collaboration will offer PMI's comprehensive continuing education programs, covering all aspects of medical practice management. Students and professionals alike will have access to nationally recognized certifications, including the coveted Certified Medical Office Manager (CMOM®). [Read More](https://info.pmimd.com/blog/pmi-partnerships-texas-state-university) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-partnerships-texas-state-university#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [partnerships](https://info.pmimd.com/blog/tag/partnerships) ## [Practice Management Institute Forges New Partnership with Lamar State College to Bring Affordable Medical Practice Specific Training to Port Arthur and Jefferson County, TX](https://info.pmimd.com/blog/pmi-partnerships-lamar-state-college) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Apr 12, 2024, 5:00:21 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/HOW%20TO%20BUILD%20AN%20AUDIENCE%20AROUND%20A%20NICHE%20topic%20(1).png)](https://info.pmimd.com/blog/pmi-partnerships-lamar-state-college) Practice Management Institute Forges New Partnership with Lamar State College to Bring Affordable Medical Practice Specific Training to Port Arthur and Jefferson County, TX Practice Management Institute and Lamar State College Port Arthur have forged a partnership that will result in localized continuing educational courses for the region’s medical practice staff. Areas of concentration will be in patient experience, coding, billing, reimbursement, compliance, and the nationally recognized PMI certification tracks. [Read More](https://info.pmimd.com/blog/pmi-partnerships-lamar-state-college) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-partnerships-lamar-state-college#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [partnerships](https://info.pmimd.com/blog/tag/partnerships) ## [Practice Management Institute® Partners with Foothills Medical Society- Lakewood /Denver In Exciting New Training Initiative for Affiliated Medical Practice Staff](https://info.pmimd.com/blog/pmi-partnerships-foothills-medical-society) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Apr 12, 2024, 3:54:15 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/HOW%20TO%20BUILD%20AN%20AUDIENCE%20AROUND%20A%20NICHE%20topic.png)](https://info.pmimd.com/blog/pmi-partnerships-foothills-medical-society) PMI is thrilled to announce that we have partnered with Foothills Medical Society (FMS) in a joint effort to provide affordable medical practice specific training and certification opportunities to its membership. This partnership supports the strong commitment of FMS to enhance the knowledge base of medical practice staff through education. So often, providers and practice leadership are hard-pressed to find quality, localized, in-person or web-based educational opportunities for their team. As in many industries, the rules and regulations safeguarding the business of medicine are numerous and oft changing, especially those relating to and directly affecting reimbursement. [Read More](https://info.pmimd.com/blog/pmi-partnerships-foothills-medical-society) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-partnerships-foothills-medical-society#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [partnerships](https://info.pmimd.com/blog/tag/partnerships) ## [Practice Management Institute Expands Partnership with Midland College to Bring Important Continuing Education Opportunities to Local and Regional Medical Practice Staff](https://info.pmimd.com/blog/pmi-partnerships-midland-college) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Apr 9, 2024, 11:45:08 AM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/HOW%20TO%20BUILD%20AN%20AUDIENCE%20AROUND%20A%20NICHE%20topic%20(1024%20x%20512%20px)%20(7).png)](https://info.pmimd.com/blog/pmi-partnerships-midland-college) PMI is pleased to announce that we are expanding our partnership with [Midland College](https://www.midland.edu/).   Working closely to offer PMI continuing educational programming covering front desk operations, patient experience, coding, billing, compliance, and reimbursement, as well as the nationally recognized PMI certifications, this new phase in our partnership will focus exclusively on the success of the local and regional healthcare industry, providers, and practice staff. [Read More](https://info.pmimd.com/blog/pmi-partnerships-midland-college) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-partnerships-midland-college#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [partnerships](https://info.pmimd.com/blog/tag/partnerships) [All posts](https://info.pmimd.com/blog/all) [Next](https://info.pmimd.com/blog/tag/insider/page/2) ### Subscribe Here! ### Recent Posts ### Posts by Tag - [Practice management (50)](https://info.pmimd.com/blog/tag/practice-management) - [medical office manager topics (43)](https://info.pmimd.com/blog/tag/medical-office-manager-topics) - [CMOM (35)](https://info.pmimd.com/blog/tag/cmom) - [medical practice issues (33)](https://info.pmimd.com/blog/tag/medical-practice-issues) - [medical coding (28)](https://info.pmimd.com/blog/tag/medical-coding) - [Certified Medical Office Manager (25)](https://info.pmimd.com/blog/tag/certified-medical-office-manager) - [cmom certification (25)](https://info.pmimd.com/blog/tag/cmom-certification) - 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