Practice Management Institute

Practice Management Institute

Recent Posts

Best Practices for Recruiting Front Desk Medical Staff

Posted by Practice Management Institute on Jun 20, 2022 11:00:00 AM

As medical practices bounce back from the pandemic, many are finding it challenging to recruit and hire great employees, including front desk staff. Don't put this off! It takes time to find the right fit, and as patient flow picks up, you need to be ready!  Here are some recruitment best practices for Medical Office Managers to help you attract the best talent.

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Topics: Practice management, CMOM, Certified Medical Office Manager, medical office, medical office manager topics, medical practice issues, staff recruiting

10 Areas to Cover in Your Office’s Employee Manual

Posted by Practice Management Institute on May 19, 2022 9:23:00 AM

Creating and maintaining an employee manual is a vital management responsibility; it can also be one of the most frustrating tasks to confront. In this article, we provide you with 10 guidelines, policies, and issues to cover in your employee manual. Use this information as needed to protect your physician, employee, and practice.

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Topics: medical office, medical office manager topics, administrative burdens

10 Tips for Selecting Top Talent for Your Practice

Posted by Practice Management Institute on Apr 22, 2022 3:45:00 PM

With high turnover and staff burnout sweeping the healthcare industry, medical practices have sped up and expanded their recruiting efforts, hoping to secure the right team for the long term. If you’re a medical office manager that’s caught in this hiring whirlwind, you’ll want to follow these best practices to ensure you’re not only attracting motivated candidates but also selecting the most qualified, patient-focused members for your team.

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Topics: medical office, medical office manager topics, medical practice issues, medical office staff, staff recruiting, personnel management

CMOM Course Overview with PMI Faculty Member, Linda D’Spain

Posted by Practice Management Institute on Apr 13, 2022 3:45:00 PM

Here at PMI, we receive a lot of questions from prospective students about the Certified Medical Office Manager course and exam. They want to know things like how much experience and knowledge is needed to begin the course and tips on how to study for and pass the exam. So, we asked PMI faculty member, Linda D’Spain, to address some common questions about the certification course. 

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Topics: Practice management, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager

CMOM Training Class Starts in June:  Here's How to Prepare Now

Posted by Practice Management Institute on Apr 1, 2022 9:30:00 AM

The last few years have caused many of us to delay professional development plans and turn our attention to other things to help get us through. With a new year around the corner, it's time to reset and refocus on your career.

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Topics: CMOM, PMI Certification, cmom certification

Redefining Your Leadership Posture

Posted by Practice Management Institute on Mar 31, 2022 4:45:00 PM

There’s a familiar saying: behind every good leader is a great team. One cannot work without the other. Building team trust and acceptance is a key driver of successful practice managers, says Kem Tolliver, BS, CMPE, CMC, CMOM, a revenue cycle management expert, co-author of, Revenue Cycle Management: Don’t Get Lost in the Financial Maze published by MGMA®, and business owner based in Maryland. She says that great leaders are exceptional influencers.

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Topics: Practice management, medical practice issues, medical office staff, medical office leadership, change management

Building Your A-Team: Interview Strategies to Hire Great Employees

Posted by Practice Management Institute on Jan 20, 2022 11:30:00 AM

Need to hire someone who can hit the ground running fast?  Hiring a new team member should not be a rushed decision. Consider these steps to draw in the right people, and ultimately choose the right candidate. Taking steps to find the right fit for your medical office team is going to save you a lot of effort in the long run.

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Topics: Practice management, medical office certification, Certified Medical Office Manager, cmom certification, staff recruiting

Are You Really Listening? How to Build Active Listening Skills

Posted by Practice Management Institute on Jan 12, 2022 11:00:00 AM

The average listener retains only about 50 percent of a conversation. After 48 hours, retention drops to about 25 percent. Everyone working in a healthcare setting, listen up! Poor listening skills can result in relaying incorrect information to a provider or erroneously transcribing information into a patient file. These errors impact the quality of patient care and may even lead to accusations of fraud.

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Topics: medical office manager topics, medical office leadership

Provider Time Management—7 Techniques for the Medical Office Manager

Posted by Practice Management Institute on Jan 7, 2022 9:00:00 AM

A provider’s workload is never ending. Time is always ticking, and there never seems to be enough of it in the day. With regular patient visits, mounds of paperwork, administrative meetings, and countless other demands, it’s no wonder that patients are kept waiting. This is why provider time management is an essential skill for the medical office manager. Improving a provider’s time management can have beneficial results including a decrease in stress, an increase in productivity, and much happier patients.

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Topics: Practice management, time management, medical office manager topics

It's Almost CMOM Season: Prepare for New February Class

Posted by Practice Management Institute on Dec 29, 2021 11:00:00 AM

The last few years have caused many of us to delay our plans on professional development and turn our attention to other things to help get us through. With a new year around the corner, it's time to reset and refocus on your career.

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Topics: CMOM, PMI Certification, cmom certification

Get CMOM-Ready: 3 Courses to Prepare You for Certification Success

Posted by Practice Management Institute on Dec 3, 2021 8:22:15 AM

Ready to level up your leadership skills in medical office management? Check out these three courses developed for new/aspiring practice managers who need to quickly build a foundation for effective leadership. They are also excellent precursor training for the Certified Medical Office Manager training course and certification exam. 

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Topics: cmom certification, medical office training, CMOM training courses

How to Improve Medical Practice Revenue Cycle Management

Posted by Practice Management Institute on Nov 2, 2021 8:55:39 PM

How would you characterize the success of your medical office? A steady flow of patients is one benchmark. What about your team; do your providers take an active role in practice management? Are your clinical and administrative teams showing up with purpose? How about financial health? It is an ongoing struggle in every practice, and we've found two CMOMs on a mission to help you improve it.

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Topics: Practice management, Practice cash flow, medical practice issues, financial management

OSHA Recordkeeping & Reporting Basics Every Manager Should Know

Posted by Practice Management Institute on Oct 25, 2021 9:12:21 AM

Working in healthcare, a range of illnesses and injuries walk through your medical practice doors. Serious and emergent situations may arise, depending on your specialty, and protocols are in place to refer to local emergency facilities. When it comes to your staff's safety, the Occupational Safety and Health Administration (OSHA) requires all employers to prepare and maintain records that document serious occupational injuries and illnesses using the OSHA 300 Log.

 

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Topics: Practice management, medical office manager topics, medical office compliance, osha, Practice safety

“You’re Hired!” PMI/WRK Aspire Program is Changing Lives

Posted by Practice Management Institute on Oct 14, 2021 4:22:44 PM

In 2018, LinkedIn CEO Ryan Roslansky identified soft skills as the biggest skills gap in the U.S. Further research has shown that gaps in soft skills exist across all roles and nearly all functions. Healthcare careers are almost always in demand with far more jobs than qualified candidates in many markets.

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Topics: medical office, medical office staff, staff recruiting, medical office training

To Ask or Not to Ask - Interview Questions That Spell Trouble

Posted by Practice Management Institute on Oct 7, 2021 5:08:19 PM

Asking the right questions not only will secure the right talent but will also keep the practice out of legal trouble. Learn the questions you can and can't ask to avoid putting yourself and your practice at risk. What you ask and how you ask matters. 

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Topics: Practice management, medical office manager topics, medical office compliance, personnel management

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