Nearly 2 million American workers report having been victims of workplace violence each year, and the number has only grown since the start of the pandemic. While workplace violence can strike anywhere and at any time, the risk of assault can be prevented or minimized if employers take appropriate precautions.
Topics: medical office compliance, medical practice issues, workplace violence
As a Medical Office Manager, there are few actions as uncomfortable as firing an employee. Yet, after verbal warnings, write-ups, and other corrective actions, you know when this time has come to gather your documentation and make difficult decisions about how and when to proceed. But failure to follow proper procedures and federal guidelines could put your practice at risk of an employee lawsuit or a compliance violation. Take a look at some best practices and a termination checklist below to help you proceed professionally and safely.
Topics: Practice management, CMOM, medical office manager topics, medical office compliance, medical practice issues, personnel management
No matter where you are in your career, long-range planning and determination will help you achieve your goals faster. And if your plan includes rising the ranks in medical office management, then experience, time management, confidence, and great people skills will help you get there. Add certification in medical office management to the mix, and you've got a long-term recipe for success!
Don't know where to start? Here are a few steps to help get you on your way to becoming a Certified Medical Office Manager (CMOM). We know you can do it, so let's get you there!
Topics: CMOM, PMI Certification, medical office, medical office leadership
Two of the most common questions PMI receives about the Certified Medical Office Manager credential are, "Why do I need a CMOM certification?" and "How can I get buy-in from my provider/supervisor?" We asked PMI faculty member, Linda D’Spain, to share her thoughts and address these specific CMOM FAQs. Whether you are just starting out on your career journey or thinking about your next career move, watch the video or read on for insider tips to get you CMOM-ready.
Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, cmom certification, CMOM FAQs
How would you characterize the success of your medical office? Is it a steady flow of patients, low denials, providers that take an active role in the business, a great clinical and administrative team? How about the financial health of the practice? It’s hard to guide the ship in the right direction when you are too busy plugging holes in the galley.
Topics: Practice management, Practice cash flow, medical practice issues, financial management, patient billing, patient collections
Contract review is a delicate dance but doing your homework and negotiating for a better deal helps to achieve a better outcome, says healthcare attorney, Heidi Kocher, JD, MBA, CHC, of DC-based Law Firm, Liles Parker. Before you start the negotiation process, here are a few things to consider.
Topics: Practice management, contract negotiation, payer contract, carrier contract, value proposition, carrier contract guidelines, Heidi Kocher, medical practice benchmarking
Lots of healthcare organizations say their core values reflect a diverse and inclusive workplace but fall flat in implementation. A diverse workplace must be welcoming of all individuals, no matter their ethnicity, age, gender, or sexual orientation. More than a mission statement, everyone in your medical office plays an active role in its successful integration. In this post, we discuss what it takes to create a strong workplace culture of diversity and inclusion and why you must elevate its presence in your medical office.
Topics: Practice management, medical office manager topics, medical practice issues, diversity and inclusion
Mix together long hours, hectic schedules, heavy caseloads, COVID-19 chaos, and office politics, and you get a toxic recipe for medical practice burnout. Don't ignore these signs! Medical office managers can reduce the effects of stress and burnout with strategies that support providers and staff. Learn best practices to avoid burnout, protect your practice, and increase patient satisfaction.
Topics: Practice management, time management, medical office manager topics, medical practice issues, medical office staff, administrative burdens
Practice Management Institute (PMI) and Gastrologix have partnered to develop a Certified Medical Office Manager (CMOM)® certification specific to the specialty of Gastroenterology. This joint effort will provide affordable medical practice specific training and credentialing opportunities for the Gastrologix membership throughout the country.
Topics: value proposition, medical practice benchmarking, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, medical office
Practice Management Instructor/Consultant Linda D’Spain is on the mend. Last summer she suffered a serious fall that fractured her pelvis. A casualty of warfare, she might say. But not the type you would think.
Topics: emergency preparedness
The CPT® Evaluation and Management (E/M) office visit codes (99201-99215) are the most-commonly billed codes in medicine, representing nearly a quarter of Medicare Part B spend annually. Changes to the visit codes for office visits become effective January 2021. They include extensive E/M guideline additions, and revisions.
Topics: E/M coding
You didn’t sign up to play referee or counselor to adults that don’t get along. But personality conflicts and unprofessional behavior in the workplace should not be taken lightly. It can destroy your medical office productivity, morale, and send good employees packing.
Topics: Practice management, CMOM, PMI Certification, Certified Medical Office Manager, medical office, medical office manager topics, cmom certification, difficult personalities
The rapid spread of the coronavirus across the U.S. and many parts of the globe has drawn quite a bit of attention to employee safety. As business leaders look over their employee policies and procedures, they may begin to wonder about legal risks that a pandemic may expose them to. Medical offices are no exception. OSHA requires every employer to have policies and procedures to address the pandemic spread of viral illnesses such as the flu or coronavirus. A review of your policies and response plans now is essential.
Topics: medical office certification, Certified Medical Office Manager, medical office manager topics, medical office compliance
If you’ve worked in a medical office a while, then this staggering statistic may not surprise you: in 2017 medical paperwork in the U.S. costs $812 billion! Administrative paperwork has always been a necessary evil. Value-based care programs have elevated the paperwork conundrum to new levels.
With an above average salary base and an optimistic job forecast there’s no better time than now to consider a job in medical office management. The fact is medical offices and healthcare facilities cannot run smoothly without a great manager at the helm. The role of a medical office manager is critical in today’s fast-paced facilities where above board patient care and quality is expected.
Topics: Practice management, Certified Medical Office Manager, medical office staff