--- title: PMI Blog | Practice Management Institute (5) description: Information and resources from Practice Management Institute - PMI (5) image: https://info.pmimd.com/hubfs/Untitled%20design%20(7).png --- [![pmi-logo-white-on-blue](https://info.pmimd.com/hs-fs/hubfs/pmi-logo-white-on-blue.png?width=174&name=pmi-logo-white-on-blue.png "pmi-logo-white-on-blue")](https://www.pmimd.com/) - [About PMI](https://www.pmimd.com/about/) - [Online Training Center](https://www.pmimd.com/onlinetraining/) - [Instructors](https://www.pmimd.com/instructors.php) - [Contact Us](https://www.pmimd.com/contact.asp) ## Practice Management Institute ![Practice Management Institute](https://info.pmimd.com/hubfs/pmilogo-1.gif) ### Recent Posts ## [Practice Management Woes: CMOM Challenges and Opportunities](https://info.pmimd.com/blog/easing-medical-practice-woes-how-cmoms-can-help) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Aug 23, 2022, 7:40:16 AM - [Tweet](https://twitter.com/share) [![medical practice woes](https://info.pmimd.com/hubfs/hospitalceowoes.jpg)](https://info.pmimd.com/blog/easing-medical-practice-woes-how-cmoms-can-help) The 2022 edition of the Medical Group Management Association's [MGMA DataDive Cost and Revenue Report](https://www.mgma.com/news-insights/press/july-26,-2022-mgma-report-details-cost-concerns-an) indicates the pandemic has sparked an overall downturn in healthcare productivity, increased operating costs, staffing shortages, and inflation. One positive shift noted was an increase in patient portal use. There's a lot of ground to gain in 2023. Seeking out efficiencies has never been more important.  [Read More](https://info.pmimd.com/blog/easing-medical-practice-woes-how-cmoms-can-help) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/easing-medical-practice-woes-how-cmoms-can-help#comments-listing) Topics: [CMOM](https://info.pmimd.com/blog/tag/cmom), [Certified Medical Office Manager](https://info.pmimd.com/blog/tag/certified-medical-office-manager), [medical office](https://info.pmimd.com/blog/tag/medical-office), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [cmom certification](https://info.pmimd.com/blog/tag/cmom-certification) ## [Free Online Assessment Measures Medical Practice Management Readiness](https://info.pmimd.com/blog/free-assessment-to-measure-cmom-readiness) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Aug 8, 2022, 1:56:34 PM - [Tweet](https://twitter.com/share) [![cmom assessment ](https://info.pmimd.com/hubfs/cmomassessment.jpg)](https://info.pmimd.com/blog/free-assessment-to-measure-cmom-readiness) Healthcare jobs are always in demand, and administrative positions are booming. The Bureau of Labor and Statistics cites that the employment of medical and health services managers is projected to grow [**32 percent from 2019 to 2029**](https://www.bls.gov/ooh/management/medical-and-health-services-managers.htm#tab-6), much faster than the average for all occupations. Now is a great time to prepare for a career leap.   Earning a credential like the [Certified Medical Office Manager](https://info.pmimd.com/certified-medical-office-manager) means gaining more expertise, leveling up your career, and ultimately, making more $$$. If you love working in the non-clinical side of healthcare and want to take on a leadership role, studying to become certified is a step in the right direction. But, how do you know if you're ready to make the leap into CMOM? Take the assessment to find out.   [Read More](https://info.pmimd.com/blog/free-assessment-to-measure-cmom-readiness) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/free-assessment-to-measure-cmom-readiness#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [medical practice benchmarking](https://info.pmimd.com/blog/tag/medical-practice-benchmarking), [cmom certification](https://info.pmimd.com/blog/tag/cmom-certification), [cmom assessment](https://info.pmimd.com/blog/tag/cmom-assessment) ## [Certified Medical Office Manager: Frequently Asked Questions](https://info.pmimd.com/blog/certified-medical-office-manager-7-frequently-asked-questions) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Aug 1, 2022, 4:19:00 PM - [Tweet](https://twitter.com/share) [![CMOM300](https://info.pmimd.com/hubfs/CMOM300.png)](https://info.pmimd.com/blog/certified-medical-office-manager-7-frequently-asked-questions) One of the most popular training and certification programs PMI offers is the Certified Medical Office Manager (CMOM)(R). This curriculum helps office managers take charge of their practice, better manage risk, motivate employees, and improve the financial outlook in a medical office. [Read More](https://info.pmimd.com/blog/certified-medical-office-manager-7-frequently-asked-questions) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/certified-medical-office-manager-7-frequently-asked-questions#comments-listing) Topics: [CMOM](https://info.pmimd.com/blog/tag/cmom), [PMI Certification](https://info.pmimd.com/blog/tag/pmi-certification), [medical office certification](https://info.pmimd.com/blog/tag/medical-office-certification), [Certified Medical Office Manager](https://info.pmimd.com/blog/tag/certified-medical-office-manager) ## [Best Practices for Recruiting Front Desk Medical Staff](https://info.pmimd.com/blog/best-practices-for-recruiting-front-desk-medical-staff) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jun 20, 2022, 11:00:00 AM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/staffrecruiting.jpg)](https://info.pmimd.com/blog/best-practices-for-recruiting-front-desk-medical-staff) As medical practices bounce back from the pandemic, many are finding it challenging to recruit and hire great employees, including front desk staff. Don't put this off! It takes time to find the right fit, and as patient flow picks up, you need to be ready!  Here are some recruitment best practices for Medical Office Managers to help you attract the best talent. [Read More](https://info.pmimd.com/blog/best-practices-for-recruiting-front-desk-medical-staff) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/best-practices-for-recruiting-front-desk-medical-staff#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [CMOM](https://info.pmimd.com/blog/tag/cmom), [Certified Medical Office Manager](https://info.pmimd.com/blog/tag/certified-medical-office-manager), [medical office](https://info.pmimd.com/blog/tag/medical-office), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical practice issues](https://info.pmimd.com/blog/tag/medical-practice-issues), [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting) ## [10 Areas to Cover in Your Office’s Employee Manual](https://info.pmimd.com/blog/10-areas-to-cover-in-your-offices-employee-manual) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on May 19, 2022, 9:23:00 AM - [Tweet](https://twitter.com/share) [![employee handbook](https://info.pmimd.com/hubfs/employee-handbook.jpg)](https://info.pmimd.com/blog/10-areas-to-cover-in-your-offices-employee-manual) Creating and maintaining an employee manual is a vital management responsibility; it can also be one of the most frustrating tasks to confront. In this article, we provide you with 10 guidelines, policies, and issues to cover in your employee manual. Use this information as needed to protect your physician, employee, and practice. [Read More](https://info.pmimd.com/blog/10-areas-to-cover-in-your-offices-employee-manual) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/10-areas-to-cover-in-your-offices-employee-manual#comments-listing) Topics: [medical office](https://info.pmimd.com/blog/tag/medical-office), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [administrative burdens](https://info.pmimd.com/blog/tag/administrative-burdens) ## [10 Tips for Selecting Top Talent for Your Practice](https://info.pmimd.com/blog/10-tips-for-selecting-top-talent-for-your-practice) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Apr 22, 2022, 3:45:00 PM - [Tweet](https://twitter.com/share) [![hiring medical office professionals](https://info.pmimd.com/hubfs/bestpracticeshiring.jpg)](https://info.pmimd.com/blog/10-tips-for-selecting-top-talent-for-your-practice) With high turnover and staff burnout sweeping the healthcare industry, medical practices have sped up and expanded their recruiting efforts, hoping to secure the right team for the long term. If you’re a medical office manager that’s caught in this hiring whirlwind, you’ll want to follow these best practices to ensure you’re not only attracting motivated candidates but also selecting the most qualified, patient-focused members for your team. [Read More](https://info.pmimd.com/blog/10-tips-for-selecting-top-talent-for-your-practice) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/10-tips-for-selecting-top-talent-for-your-practice#comments-listing) Topics: [medical office](https://info.pmimd.com/blog/tag/medical-office), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical practice issues](https://info.pmimd.com/blog/tag/medical-practice-issues), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting), [personnel management](https://info.pmimd.com/blog/tag/personnel-management) ## [CMOM Course Overview with PMI Faculty Member, Linda D’Spain](https://info.pmimd.com/blog/cmom-course-overview) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Apr 13, 2022, 3:45:00 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/cmom%20course.png)](https://info.pmimd.com/blog/cmom-course-overview) Here at PMI, we receive a lot of questions from prospective students about the Certified Medical Office Manager course and exam. They want to know things like how much experience and knowledge is needed to begin the course and tips on how to study for and pass the exam. So, we asked PMI faculty member, Linda D’Spain, to address some common questions about the certification course.  [Read More](https://info.pmimd.com/blog/cmom-course-overview) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/cmom-course-overview#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [CMOM](https://info.pmimd.com/blog/tag/cmom), [PMI Certification](https://info.pmimd.com/blog/tag/pmi-certification), [medical office certification](https://info.pmimd.com/blog/tag/medical-office-certification), [Certified Medical Office Manager](https://info.pmimd.com/blog/tag/certified-medical-office-manager) ## [Building Your A-Team: Interview Strategies to Hire Great Employees](https://info.pmimd.com/blog/building-your-a-team-interview-strategies-to-hire-great-employees) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jan 20, 2022, 11:30:00 AM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/blog-building-A-team%20copy.jpg)](https://info.pmimd.com/blog/building-your-a-team-interview-strategies-to-hire-great-employees) Need to hire someone who can hit the ground running fast?  Hiring a new team member should not be a rushed decision. Consider these steps to draw in the right people, and ultimately choose the right candidate. Taking steps to find the right fit for your medical office team is going to save you a lot of effort in the long run. [Read More](https://info.pmimd.com/blog/building-your-a-team-interview-strategies-to-hire-great-employees) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/building-your-a-team-interview-strategies-to-hire-great-employees#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [medical office certification](https://info.pmimd.com/blog/tag/medical-office-certification), [Certified Medical Office Manager](https://info.pmimd.com/blog/tag/certified-medical-office-manager), [cmom certification](https://info.pmimd.com/blog/tag/cmom-certification), [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting) ## [Are You Really Listening? How to Build Active Listening Skills](https://info.pmimd.com/blog/are-you-really-listening-how-to-build-active-listening-skills) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jan 12, 2022, 11:00:00 AM - [Tweet](https://twitter.com/share) [![Active listening](https://info.pmimd.com/hubfs/activelistening.jpg)](https://info.pmimd.com/blog/are-you-really-listening-how-to-build-active-listening-skills) The average listener retains only about 50 percent of a conversation. After 48 hours, retention drops to about 25 percent. Everyone working in a healthcare setting, listen up! Poor listening skills can result in relaying incorrect information to a provider or erroneously transcribing information into a patient file. These errors impact the quality of patient care and may even lead to accusations of fraud. [Read More](https://info.pmimd.com/blog/are-you-really-listening-how-to-build-active-listening-skills) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/are-you-really-listening-how-to-build-active-listening-skills#comments-listing) Topics: [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical office leadership](https://info.pmimd.com/blog/tag/medical-office-leadership) ## [Provider Time Management—7 Techniques for the Medical Office Manager](https://info.pmimd.com/blog/provider-time-management-7-techniques-for-the-medical-office-manager) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jan 7, 2022, 9:00:00 AM - [Tweet](https://twitter.com/share) [![physiciantimemanagement300x175](https://info.pmimd.com/hubfs/physiciantimemanagement300x175.jpg)](https://info.pmimd.com/blog/provider-time-management-7-techniques-for-the-medical-office-manager) A provider’s workload is never ending. Time is always ticking, and there never seems to be enough of it in the day. With regular patient visits, mounds of paperwork, administrative meetings, and countless other demands, it’s no wonder that patients are kept waiting. This is why provider time management is an essential skill for the medical office manager. Improving a provider’s time management can have beneficial results including a decrease in stress, an increase in productivity, and much happier patients. [Read More](https://info.pmimd.com/blog/provider-time-management-7-techniques-for-the-medical-office-manager) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/provider-time-management-7-techniques-for-the-medical-office-manager#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [time management](https://info.pmimd.com/blog/tag/time-management), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics) ## [It's Almost CMOM Season: Prepare for New February Class](https://info.pmimd.com/blog/cmom-season-new-february-class) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Dec 29, 2021, 11:00:00 AM - [Tweet](https://twitter.com/share) [![cmom course 2022 date added](https://info.pmimd.com/hubfs/cmomtreatyourself.jpg)](https://info.pmimd.com/blog/cmom-season-new-february-class) The last few years have caused many of us to delay our plans on professional development and turn our attention to other things to help get us through. With a new year around the corner, it's time to reset and refocus on your career. [Read More](https://info.pmimd.com/blog/cmom-season-new-february-class) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/cmom-season-new-february-class#comments-listing) Topics: [CMOM](https://info.pmimd.com/blog/tag/cmom), [PMI Certification](https://info.pmimd.com/blog/tag/pmi-certification), [cmom certification](https://info.pmimd.com/blog/tag/cmom-certification) ## [Get CMOM-Ready: 3 Courses to Prepare You for Certification Success](https://info.pmimd.com/blog/get-cmom-ready-3-courses-to-prepare-you-for-certification-success) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Dec 3, 2021, 8:22:15 AM - [Tweet](https://twitter.com/share) [![cmom training courses](https://info.pmimd.com/hubfs/cmom-training-courses.jpg)](https://info.pmimd.com/blog/get-cmom-ready-3-courses-to-prepare-you-for-certification-success) Ready to level up your leadership skills in medical office management? Check out these three courses developed for new/aspiring practice managers who need to quickly build a foundation for effective leadership. They are also excellent precursor training for the Certified Medical Office Manager training course and certification exam.  [Read More](https://info.pmimd.com/blog/get-cmom-ready-3-courses-to-prepare-you-for-certification-success) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/get-cmom-ready-3-courses-to-prepare-you-for-certification-success#comments-listing) Topics: [cmom certification](https://info.pmimd.com/blog/tag/cmom-certification), [medical office training](https://info.pmimd.com/blog/tag/medical-office-training), [CMOM training courses](https://info.pmimd.com/blog/tag/cmom-training-courses) ## [How to Improve Medical Practice Revenue Cycle Management](https://info.pmimd.com/blog/how-to-improve-medical-practice-revenue-cycle-management) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Nov 2, 2021, 8:55:39 PM - [Tweet](https://twitter.com/share) [![medical office front desk staff revenue opportunities](https://info.pmimd.com/hubfs/frontdeskrevenueopportunities.jpg)](https://info.pmimd.com/blog/how-to-improve-medical-practice-revenue-cycle-management) How would you characterize the success of your medical office? A steady flow of patients is one benchmark. What about your team; do your providers take an active role in practice management? Are your clinical and administrative teams showing up with purpose? How about financial health? It is an ongoing struggle in every practice, and we've found two CMOMs on a mission to help you improve it. [Read More](https://info.pmimd.com/blog/how-to-improve-medical-practice-revenue-cycle-management) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/how-to-improve-medical-practice-revenue-cycle-management#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [Practice cash flow](https://info.pmimd.com/blog/tag/practice-cash-flow), [medical practice issues](https://info.pmimd.com/blog/tag/medical-practice-issues), [financial management](https://info.pmimd.com/blog/tag/financial-management) ## [OSHA Recordkeeping & Reporting Basics Every Manager Should Know](https://info.pmimd.com/blog/osha-recordkeeping-reporting-basics-every-manager-should-know) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Oct 25, 2021, 9:12:21 AM - [Tweet](https://twitter.com/share) [![osha reporting and recordkeeping](https://info.pmimd.com/hubfs/osha-1.jpg)](https://info.pmimd.com/blog/osha-recordkeeping-reporting-basics-every-manager-should-know) Working in healthcare, a range of illnesses and injuries walk through your medical practice doors. Serious and emergent situations may arise, depending on your specialty, and protocols are in place to refer to local emergency facilities. When it comes to your staff's safety, the Occupational Safety and Health Administration (OSHA) requires all employers to prepare and maintain records that document serious occupational injuries and illnesses using the OSHA 300 Log.   [Read More](https://info.pmimd.com/blog/osha-recordkeeping-reporting-basics-every-manager-should-know) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/osha-recordkeeping-reporting-basics-every-manager-should-know#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical office compliance](https://info.pmimd.com/blog/tag/medical-office-compliance), [osha](https://info.pmimd.com/blog/tag/osha), [Practice safety](https://info.pmimd.com/blog/tag/practice-safety) ## [“You’re Hired!” PMI/WRK Aspire Program is Changing Lives](https://info.pmimd.com/blog/youre-hired-pmi/wrk-aspire-program-is-changing-lives) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Oct 14, 2021, 4:22:44 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/social-suggested-images/info.pmimd.comhubfsCanva%20imagesSP.png)](https://info.pmimd.com/blog/youre-hired-pmi/wrk-aspire-program-is-changing-lives) In 2018, LinkedIn CEO Ryan Roslansky identified soft skills as the biggest skills gap in the U.S. Further research has shown that gaps in soft skills exist across all roles and nearly all functions. Healthcare careers are almost always in demand with far more jobs than qualified candidates in many markets. [Read More](https://info.pmimd.com/blog/youre-hired-pmi/wrk-aspire-program-is-changing-lives) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/youre-hired-pmi/wrk-aspire-program-is-changing-lives#comments-listing) Topics: [medical office](https://info.pmimd.com/blog/tag/medical-office), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting), [medical office training](https://info.pmimd.com/blog/tag/medical-office-training) [Previous](https://info.pmimd.com/blog/author/practice-management-institute/page/4) [All posts](https://info.pmimd.com/blog/all) [Next](https://info.pmimd.com/blog/author/practice-management-institute/page/6) ### Subscribe Here! ### Recent Posts ### Posts by Tag - [Practice management (50)](https://info.pmimd.com/blog/tag/practice-management) - [medical office manager topics (43)](https://info.pmimd.com/blog/tag/medical-office-manager-topics) - [CMOM (35)](https://info.pmimd.com/blog/tag/cmom) - 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