How to Properly and Safely Terminate an Employee

Posted by Practice Management Institute on Jul 29, 2021 4:27:09 PM

As a Medical Office Manager, there are few actions as uncomfortable as firing an employee. Yet, after verbal warnings, write-ups, and other corrective actions, you know when this time has come to gather your documentation and make difficult decisions about how and when to proceed. But failure to follow proper procedures and federal guidelines could put your practice at risk of an employee lawsuit or a compliance violation. Take a look at some best practices and a termination checklist below to help you proceed professionally and safely.

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Topics: Practice management, CMOM, medical office manager topics, medical office compliance, medical practice issues, personnel management

CMOM Certification is Within Your Reach: Take These Steps to Prepare Now

Posted by Practice Management Institute on Jul 12, 2021 12:09:00 PM

No matter where you are in your career, long-range planning and determination will help you achieve your goals faster. And if your plan includes rising the ranks in medical office management, then experience, time management, confidence, and great people skills will help you get there. Add certification in medical office management to the mix, and you've got a long-term recipe for success! 

Don't know where to start? Here are a few steps to help get you on your way to becoming a Certified Medical Office Manager (CMOM). We know you can do it, so let's get you there!

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Topics: CMOM, PMI Certification, medical office, medical office leadership

How to Improve Staff Retention: 7 Ways to Keep Employees Motivated

Posted by Practice Management Institute on Jul 1, 2021 4:51:41 PM

In a time where medical practices and hospitals continue to experience staff shortages, it is more important than ever to cultivate and embrace your team. Leading an engaged, productive, and happy team is a hallmark of a successful medical office manager. It's also one of the biggest practice management challenges. So where do you begin? Read on for some tips to lead a great medical office team.

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Topics: Practice management, medical office manager topics, medical practice issues

CMOM Course Overview with PMI Faculty Member, Linda D’Spain

Posted by Practice Management Institute on Jun 22, 2021 2:51:28 PM

Here at PMI, we receive a lot of questions from prospective students about the Certified Medical Office Manager course and exam. They want to know things like how much experience and knowledge is needed to begin the course and tips on how to study for and pass the exam. So, we asked PMI faculty member, Linda D’Spain, to address some common questions about the certification course. 

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Topics: Practice management, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager

Why Do I Need CMOM Training & How Can I Justify It to My Manager?

Posted by Practice Management Institute on Jun 11, 2021 9:00:00 AM

Two of the most common questions PMI receives about the Certified Medical Office Manager credential are, "Why do I need a CMOM certification?" and "How can I get buy-in from my provider/supervisor?"  We asked PMI faculty member, Linda D’Spain, to share her thoughts and address these specific CMOM FAQs. Whether you are just starting out on your career journey or thinking about your next career move, watch the video or read on for insider tips to get you CMOM-ready. 

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Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, cmom certification, CMOM FAQs

Justice Department Announces New COVID-19 Medicare Fraud Enforcements

Posted by Nancy Clements on Jun 9, 2021 9:15:00 AM

The U.S. Department of Justice (DOJ) on May 26 announced law enforcement actions for several COVID-19-related Medicare fraud schemes totaling $143 million. The actions involved the exploitation of Centers for Medicare and Medicaid Services (CMS) policies designed to increase access to care during the COVID-19 pandemic. Fourteen defendants were charged for their actions involving the exploitation of the broadened COVID-19 emergency declaration, telehealth regulations, and rules. 

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Topics: medical office compliance, medical fraud, Medicare fraud, medicare compliance

Best Practices for Recruiting Front Desk Medical Staff

Posted by Practice Management Institute on Jun 7, 2021 9:19:47 AM

As medical practices bounce back from the pandemic, many are finding it challenging to recruit and hire great employees, including front desk staff. Don't put this off! It takes time to find the right fit, and as patient flow picks up, you need to be ready!  Here are some recruitment best practices for Medical Office Managers to help you attract the best talent.

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Topics: Practice management, CMOM, Certified Medical Office Manager, medical office, medical office manager topics, medical practice issues, staff recruiting

4 Reasons Why It’s Time to Get a CMOM Certification

Posted by Practice Management Institute on May 26, 2021 4:18:01 PM

As the pandemic fades, medical practices are adapting to a different work climate post-pandemic. You could say the “next normal” is far from normalcy as medical office managers struggle to hire and retain employees and continue to work through ongoing challenges like getting patients back to receive services, managing a reduction in cash flow, and watching for post-pandemic reimbursement and business process revisions.

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Topics: Practice management, CMOM, medical office certification, Certified Medical Office Manager, medical office leadership

Certified Medical Office Manager: Frequently Asked Questions

Posted by Practice Management Institute on May 23, 2021 10:34:40 PM

One of the most popular training and certification programs PMI offers is the Certified Medical Office Manager (CMOM)(R). This curriculum helps office managers take charge of their practice, better manage risk, motivate employees, and improve the financial outlook in a medical office.

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Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager

Tips for Better Revenue Cycle Management in a Medical Office

Posted by Practice Management Institute on May 12, 2021 6:44:51 PM

How would you characterize the success of your medical office? Is it a steady flow of patients, low denials, providers that take an active role in the business, a great clinical and administrative team? How about the financial health of the practice? It’s hard to guide the ship in the right direction when you are too busy plugging holes in the galley.

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Topics: Practice management, Practice cash flow, medical practice issues, financial management

How to Negotiate Payer Contracts: Expert Insights for Your Practice

Posted by Practice Management Institute on May 10, 2021 6:22:38 PM

Contract review is a delicate dance but doing your homework and negotiating for a better deal helps to achieve a better outcome, says healthcare attorney, Heidi Kocher, JD, MBA, CHC, of DC-based Law Firm, Liles Parker. Before you start the negotiation process, here are a few things to consider.

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Topics: Practice management, contract negotiation, payer contract, carrier contract, value proposition, carrier contract guidelines, Heidi Kocher, medical practice benchmarking

How to Promote Diversity & Inclusion in Medical Office Workplace Culture

Posted by Practice Management Institute on Apr 20, 2021 7:26:03 PM

Lots of healthcare organizations say their core values reflect a diverse and inclusive workplace but fall flat in implementation. A diverse workplace must be welcoming of all individuals, no matter their ethnicity, age, gender, or sexual orientation. More than a mission statement, everyone in your medical office plays an active role in its successful integration. In this post, we discuss what it takes to create a strong workplace culture of diversity and inclusion and why you must elevate its presence in your medical office.

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Topics: Practice management, medical office manager topics, medical practice issues, diversity and inclusion

Telehealth a Lifeline for Medical Practices: Proceed with Caution Say Experts

Posted by Nancy Clements on Apr 14, 2021 11:30:00 AM

Pay careful attention to the latest reimbursement, compliance guidelines, and waivers as you integrate telehealth into patient care, experts warn. As the newness wears off, denials could start rolling in if you aren't watching the updates closely. 

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Topics: Practice management, Practice cash flow, medical office compliance, medical practice issues, medical billing

Practice Managers and Auditors: Learn to Stand Your Ground with Payers

Posted by Nancy Clements on Apr 13, 2021 5:15:06 PM

Changes to healthcare delivery, and billing codes during the pandemic, along with major updates to the E/M documentation guidelines have created a ripe environment for government-contracted auditors. But you have the right to challenge auditors. Take steps now to establish your culture of compliance.

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Topics: Practice cash flow, payer contract, carrier contract guidelines, medical office, medical billing, financial management, auditing

Enough Is Enough: 5 Tips to Stop Burnout in Your Medical Practice

Posted by Practice Management Institute on Apr 2, 2021 1:07:56 PM

Mix together long hours, hectic schedules, heavy caseloads, COVID-19 chaos, and office politics, and you get a toxic recipe for medical practice burnout. Don't ignore these signs! Medical office managers can reduce the effects of stress and burnout with strategies that support providers and staff. Learn best practices to avoid burnout, protect your practice, and increase patient satisfaction.

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Topics: Practice management, time management, medical office manager topics, medical practice issues, medical office staff, administrative burdens