Telehealth a Lifeline for Medical Practices: Proceed with Caution Say Experts

Posted by Nancy Clements on Apr 14, 2021 11:30:00 AM

Pay careful attention to the latest reimbursement, compliance guidelines, and waivers as you integrate telehealth into patient care, experts warn. As the newness wears off, denials could start rolling in if you aren't watching the updates closely. 

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Topics: Practice management, Practice cash flow, medical office compliance, medical practice issues, medical billing

Practice Managers and Auditors: Learn to Stand Your Ground with Payers

Posted by Nancy Clements on Apr 13, 2021 5:15:06 PM

Changes to healthcare delivery, and billing codes during the pandemic, along with major updates to the E/M documentation guidelines have created a ripe environment for government contracted auditors. But you have the right to challenge auditors. Take steps now to establish your culture of compliance.

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Topics: Practice cash flow, payer contract, carrier contract guidelines, medical office, medical billing, financial management

Enough Is Enough: 5 Tips to Stop Burnout in Your Medical Practice

Posted by Practice Management Institute on Apr 2, 2021 1:07:56 PM

Mix together long hours, hectic schedules, heavy caseloads, COVID-19 chaos, and office politics, and you get a toxic recipe for medical practice burnout. Don't ignore these signs! Medical office managers can reduce the effects of stress and burnout with strategies that support providers and staff. Learn best practices to avoid burnout, protect your practice, and increase patient satisfaction.

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Topics: Practice management, time management, medical office manager topics, medical practice issues, medical office staff, administrative burdens

Practice Transformation Coach Debbie Rozanski Shares Tips to Beat Stress & Gain Confidence

Posted by Nancy Clements on Mar 25, 2021 11:01:16 AM

When demands at work leave you overwhelmed or exhausted, knowing where to turn for support is important before stress builds and spreads into other areas of your life. Relief starts with giving up some control, said Practice Transformation Coach Debbie Rozanski.

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Topics: Practice management, medical office certification, Certified Medical Office Manager, medical practice issues, administrative burdens

Perseverance Through Change: Practice Manager Ashton Ardila's Journey

Posted by Nancy Clements on Mar 16, 2021 3:41:30 PM

Your Family Doktors, a 25-year-old family practice in Webster, TX, faced many operational challenges over the past year as the COVID-19 pandemic sent healthcare into a tailspin. Office Manager Ashton Ardila, CMOM, CMIS, shared some of the hurdles and frustrations her team faced, and how the practice has persevered.

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Topics: Practice management, CMOM, medical office certification, Certified Medical Office Manager, medical office manager topics, medical office compliance, medical office staff, administrative burdens

Education and Hard Work Have Helped Elizabeth Daley Set a Strong Foundation for Career Growth

Posted by Nancy Clements on Mar 10, 2021 12:39:18 PM

Elizabeth Daley, MHA, CMIS, CMOM, CMCO, is Director of Client Success at Collect Rx, a 15-year-old company launched by former executives from third-party vendors who pioneered the out-of-network (OON) industry. The company works with 2,100 clients across the country and have built a proprietary database with thousands of claim resolutions at their fingertips to facilitate and expedite the negotiation process.

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Topics: Practice cash flow, value proposition, carrier contract guidelines, medical practice issues, medical billing, financial management

PMI & Gastrologix Begin National Medical Practice Training Initiative

Posted by Practice Management Institute on Mar 8, 2021 9:19:38 AM

Practice Management Institute (PMI) and Gastrologix have partnered to develop a Certified Medical Office Manager (CMOM)® certification specific to the specialty of Gastroenterology. This joint effort will provide affordable medical practice specific training and credentialing opportunities for the Gastrologix membership throughout the country. 

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Topics: value proposition, medical practice benchmarking, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, medical office

PMI Certification Renewal Questions Answered

Posted by Nancy Clements on Jan 7, 2021 12:45:00 PM

This time of year, we get a lot of questions from certified professionals about keeping their credentials current. The good news is the process is not too complex. And, with a little pre-planning, renewing your certification(s) can be quick and easy.

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Topics: PMI Certification, medical office certification, medical office staff

Relaxing of the PHI Protections Introduced for Public Comment

Posted by Nancy Clements on Jan 5, 2021 9:07:34 PM

The Department of Health and Human Services (HHS) this week submitted a 357-page proposal for publication to the Federal Register detailing proposed changes to the Privacy Rule under the HIPAA & HITECH Act standards.

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Topics: medical office compliance, HIPAA, administrative burdens

HCC Coding Guidelines and Their Impact on Medical Practice Revenue

Posted by Nancy Clements on Jan 4, 2021 12:31:13 PM

Is your practice accurately reporting the severity of illness for Medicare patients? If chronic conditions are not documented and coded annually, the health status of your patients is not accurately reflected in their care. 

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PMI Instructor Linda D'Spain Shares Frightening Encounter

Posted by Practice Management Institute on Nov 25, 2020 12:35:25 PM

Practice Management Instructor/Consultant Linda D’Spain is on the mend. Last summer she suffered a serious fall that fractured her pelvis. A casualty of warfare, she might say. But not the type you would think.

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Topics: emergency preparedness

Reimagining E/M Office Visits for 2021 and Beyond

Posted by Practice Management Institute on Oct 30, 2020 3:17:43 PM

The CPT® Evaluation and Management (E/M) office visit codes (99201-99215) are the most-commonly billed codes in medicine, representing nearly a quarter of Medicare Part B spend annually. Changes to the visit codes for office visits become effective January 2021. They include extensive E/M guideline additions, and revisions.

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Topics: E/M coding

Managing Disruptive Employees in a Medical Office: 9 Behaviors to Watch

Posted by Practice Management Institute on Sep 28, 2020 8:00:00 AM

You didn’t sign up to play referee or counselor to adults that don’t get along. But personality conflicts and unprofessional behavior in the workplace should not be taken lightly. It can destroy your medical office productivity, morale, and send good employees packing.

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Topics: Practice management, CMOM, PMI Certification, Certified Medical Office Manager, medical office, medical office manager topics, cmom certification, difficult personalities

Consolidating Debt in a Medical Office

Posted by Rodney Brand on Sep 16, 2020 8:30:00 AM

When the economy is strong, the retail industry experiences growth. However, that extra consumer cash does not always flow into the medical industry. That is because for most consumers, budgeting for healthcare is lower priority, and high deductibles put cost of care out of reach for many Americans. Consumers are more reserved when it comes to healthcare, often seeking the least expensive approach to care.

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Topics: Practice management, Practice debt, Practice cash flow

Evaluation and Management Services Will See Big Changes in 2021

Posted by Nancy Clements on Aug 5, 2020 4:00:00 PM

The Centers for Medicare and Medicaid Services’ recently announced that Evaluation and Management (E/M) visits will soon get some relief from burdensome coding and billing requirements. These billing and documentation requirements for E/M codes were established 20 years ago and have been subject to longstanding criticism from clinicians that they do not reflect current care practices and needs.

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Topics: E/M coding, medical coding, evaluation and management