Managing Disruptive Employees in a Medical Office: 9 Behaviors to Watch

Posted by Practice Management Institute on Sep 28, 2020 8:00:00 AM

You didn’t sign up to play referee or counselor to adults that don’t get along. But personality conflicts and unprofessional behavior in the workplace should not be taken lightly. It can destroy your medical office productivity, morale, and send good employees packing.

Read More

Topics: Practice management, CMOM, PMI Certification, Certified Medical Office Manager, medical office, medical office manager topics, cmom certification, difficult personalities

Consolidating Debt in a Medical Office

Posted by Rodney Brand on Sep 16, 2020 8:30:00 AM

When the economy is strong, the retail industry experiences growth. However, that extra consumer cash does not always flow into the medical industry. That is because for most consumers, budgeting for healthcare is lower priority, and high deductibles put cost of care out of reach for many Americans. Consumers are more reserved when it comes to healthcare, often seeking the least expensive approach to care.

Read More

Topics: Practice management, Practice debt, Practice cash flow

Evaluation and Management Services Will See Big Changes in 2021

Posted by Nancy Clements on Aug 5, 2020 4:00:00 PM

The Centers for Medicare and Medicaid Services’ recently announced that Evaluation and Management (E/M) visits will soon get some relief from burdensome coding and billing requirements. These billing and documentation requirements for E/M codes were established 20 years ago and have been subject to longstanding criticism from clinicians that they do not reflect current care practices and needs.

Read More

Topics: E/M coding, medical coding, evaluation and management

Medical Office Managers: Do You Know Your Legal Obligations in Relation to the Coronavirus Pandemic? Five Steps to Safety

Posted by Practice Management Institute on Mar 18, 2020 6:28:06 PM

The rapid spread of the coronavirus across the U.S. and many parts of the globe has drawn quite a bit of attention to employee safety. As business leaders look over their employee policies and procedures, they may begin to wonder about legal risks that a pandemic may expose them to. Medical offices are no exception. OSHA requires every employer to have policies and procedures to address the pandemic spread of viral illnesses such as the flu or coronavirus. A review of your policies and response plans now is essential.

Read More

Topics: medical office certification, Certified Medical Office Manager, medical office manager topics, medical office compliance

Keys to More Productive Practice Management

Posted by Practice Management Institute on Mar 11, 2020 1:49:36 PM

If you’ve worked in a medical office a while, then this staggering statistic may not surprise you: in 2017 medical paperwork in the U.S. costs $812 billion! Administrative paperwork has always been a necessary evil. Value-based care programs have elevated the paperwork conundrum to new levels.

Read More

Get Hired as a Medical Office Manager- Strategies to Get the Job

Posted by Practice Management Institute on Mar 9, 2020 9:46:28 AM

With an above average salary base and an optimistic job forecast there’s no better time than now to consider a job in medical office management. The fact is medical offices and healthcare facilities cannot run smoothly without a great manager at the helm. The role of a medical office manager is critical in today’s fast-paced facilities where above board patient care and quality is expected.

Read More

Topics: Practice management, Certified Medical Office Manager, medical office staff

Building Your A-Team: Interview Strategies to Hire Great Employees

Posted by Practice Management Institute on Feb 11, 2020 8:57:42 AM

If you are short staffed and need someone who can hit the ground running fast, we’ve got some ideas that may help. As urgent as this need may seem, hiring a new team member should not be a rushed decision. Taking steps to find the right fit for your medical office team is going to save you a lot of effort in the long run.

Read More

Topics: Practice management, medical office certification, Certified Medical Office Manager, cmom certification, staff recruiting

Will Earning a Certification in Medical Office Management Give You a Leg Up?

Posted by Practice Management Institute on Feb 3, 2020 4:32:39 PM

If you are managing a busy medical office, then you probably spend most days just trying to keep your head above water. The struggle is real, but you don’t have to go down swinging. When it’s up to you to get it all done, consider specialized training to help lay the foundation for more efficient practice operations.

What if you could learn how to streamline and delegate more of your workload, and learn more effective ways to streamline your operations without hiring another FTE? Fortunately, continuing education programs like the Certified Medical Office Manager (CMOM) certification can help to further boost your skill level, so you can perform better in your role.  

Read More

Phishing Emails Are a Huge Cybersecurity Risk

Posted by Practice Management Institute on Jan 23, 2020 3:58:34 PM

Medical information is the number one prime target when it comes to cybersecurity hacks, FBI Computer Scientist Thomas Ervin at Practice Management Institute’s National Conference for Medical Office Professionals in December. A single click on a phishing email can turn a machine into a “slave,” as termed in the cybersecurity industry. Phishing email incidents are not new and have increased more than 200 percent. It has become so prevalent that the U.S. Department of Homeland Security Cybersecurity Division has set up a website to report phishing emails. Ervin, FBI Special Agent Raymond Martinez, and Cybersecurity Expert Richard Avery delivered an eye-opening demonstration to show how easy it can be for your personal and work data to be compromised by a hacker. Cybercriminals target all types of organizations and these experts warned that healthcare entities need to be especially vigilant.

Read More

Topics: Practice management, medical office manager topics, medical office compliance, medical practice issues, medical fraud, medical identity theft, HIPAA compliance

5 Ways a Medical Office Manager Certification Can Bolster Your Career

Posted by Practice Management Institute on Jan 22, 2020 9:17:27 AM

Looking to start or advance your career in Medical Office Management? Earning a certification can be a huge bargaining chip when trying to snag a dream job or advance into a supervisory role with your current employer. In either case, you’ll want to weigh factors like the investment of time and money to know if a certification is right for you.

Read More

Topics: medical office manager topics, medical practice issues, financial management, HIPAA compliance

Cultivating a Great Medical Office Team

Posted by Practice Management Institute on Oct 17, 2019 8:40:41 AM

If you’ve been fortunate enough to assemble a team of medical office professionals that work well together to support the practice objectives, we applaud you! With today’s unemployment rates at an all-time low and medical jobs on the rise, cultivating a great team is hard work and can take months, even years to find the right fit.

Read More

Performance Reviews Done Right

Posted by Practice Management Institute on Oct 9, 2019 6:47:56 PM

If you break out in a sweat when it’s time to conduct employee performance reviews, you’re not alone.  For many medical office managers, this is a difficult but necessary step in developing your team. Your staff probably dreads it as much as you, but performance reviews are an important way to gauge your employees’ work successes and stressors, and create better overall communication.

The goal is to take a positive approach and avoid a few common errors. This will help put everyone at ease, including yourself. So, we put together some do’s and don’ts to use as a guide to help your next round of performance reviews go smoothly.

Read More

Topics: CMOM, Certified Medical Office Manager, medical office manager topics

How to Successfully Recruit and Select Qualified Healthcare Professionals for Your Medical Practice

Posted by Practice Management Institute on Oct 3, 2019 1:04:27 PM

With patients to serve and open positions to fill recruiting qualified, caring healthcare professionals for your medical practice can be time consuming, overwhelming, and challenging. Learn how you can draw top talent and keep abreast of cutting-edge technology and new techniques with skilled, trained and knowledgeable employees. 

Read More

Topics: Practice management, medical office staff, staff recruiting

5 Ways to Improve Patient Collections in a Medical Practice

Posted by Practice Management Institute on Sep 24, 2019 8:11:00 AM

A Medical Office Manager’s Guide to Patient Collections

Read More

Topics: Practice cash flow, medical office manager topics, medical billing, financial management

Time Management Tips for the Medical Office Manager: Delegation

Posted by Practice Management Institute on Sep 23, 2019 11:52:41 AM

If you are managing a small- to medium-sized provider office, then you’re painfully familiar with the daily struggle to keep everything and everyone in line. These broad responsibilities probably include things like managing the patient-payer mix, staffing, provider schedules, patient relations, and accounting. It’s not easy; our hats are off to you!

Read More

Topics: medical office certification, medical office manager topics, medical practice issues, medical office staff