CMOM Training Class Starts in October:  Here's How to Prepare Now

Posted by Practice Management Institute on Sep 19, 2023 3:15:44 PM

If you've been thinking about CMOM and getting certified in practice management, we're here to help you get back on track. Registration is now open for the live online training series beginning October 25th. You can read all of the details on our CMOM page, and below you can find an overview along with FAQs. Get a refresher on what CMOM offers and includes, and take the steps towards career advancement.

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Topics: CMOM, PMI Certification, cmom certification

Recruiting & Hiring a Great Medical Office Team - Ebook Overview

Posted by Practice Management Institute on Aug 8, 2023 3:10:03 PM

Are you struggling with employee turnover? Do you need help finding qualified applicants? Could your interview process use some refinement? If you answered "yes" to any of these questions, you'll be thrilled to learn that we just released a new ebook on Best Practices for Recruiting and Hiring a Great Medical Office Team, and it is sure to provide you with the information you need to advance your practice's hiring process and build your own office dream team. 

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Topics: medical office manager topics, medical office staff, staff recruiting

Build Better Patient Relations in Your Medical Practice

Posted by Practice Management Institute on Jul 24, 2023 4:30:00 PM

"Patient engagement," also known as "person and family engagement" is not just another healthcare buzzword. It is a highly-productive partnership that fosters a collaborative relationship built on trust, effective communication, and shared decision-making. This extension of care beyond the patient encounter has gained significant importance in recent years. 

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Topics: Practice management, medical office staff, diversity and inclusion, medical office leadership, patient satisfaction, Care Management, patient engagement, patient relations

Navigating Carrier Guidelines for Optimal Practice Reimbursement

Posted by Nancy Clements on Jul 6, 2023 4:25:20 PM

When a Medicare patient has multiple sources of insurance coverage, Medicare will only pay for services after the primary payer has processed the claim and made their payment.  Medical office staff must always verify the patient's insurance coverage thoroughly - gathering all necessary information from the primary insurance, such as policy numbers, claim submission instructions, and any preauthorization requirements, etc.

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Topics: Practice cash flow, payer contract, carrier contract, carrier contract guidelines, medicare compliance, patient billing, claims, insurance

Redefining Your Leadership Posture

Posted by Practice Management Institute on May 10, 2023 2:45:00 PM

There’s a familiar saying: Behind every good leader is a great team. One cannot work without the other. Building team trust and acceptance is a key driver of successful practice managers, says Kem Tolliver, BS, CMPE, CMC, CMOM, a revenue cycle management expert, co-author of, Revenue Cycle Management: Don’t Get Lost in the Financial Maze published by MGMA®, and business owner based in Maryland. She says that great leaders are exceptional influencers.

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Topics: Practice management, medical practice issues, medical office staff, medical office leadership, change management

The Patient Experience: Tips for Improving Front Desk Communications

Posted by Practice Management Institute on Apr 19, 2023 3:15:00 PM

The front desk is your patient’s first impression, and whether it’s checking in a patient, verifying insurance, or scheduling an appointment, how things are handled can make or break a patient’s experience. Because there’s a great deal of pressure for such activities to run smoothly, medical office staff must be equipped with the right training and support to deliver exceptional service. Here are just a few tips from our CMOM course for practice managers to consider implementing at the front desk.

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Topics: medical office, medical office manager topics, medical office staff, medical office training

How to Improve Staff Retention: 7 Ways to Keep Employees Motivated

Posted by Practice Management Institute on Mar 1, 2023 9:00:00 AM

In a time where medical practices and hospitals continue to experience staff shortages, it is more important than ever to cultivate and embrace your team. Leading an engaged, productive, and happy team is a hallmark of a successful medical office manager. It's also one of the biggest practice management challenges. So where do you begin? Read on for some tips to lead a great medical office team.

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Topics: Practice management, medical office manager topics, medical practice issues

Leveraging Value-based Care in Your Practice

Posted by Practice Management Institute on Jan 30, 2023 12:45:15 PM

Last November, the Centers for Medicare & Medicaid Services (CMS) released the calendar year (CY) 2023 Medicare Physician Payment Schedule (MPS) and Quality Payment Program (QPP) final rule that impacts payments for physicians and other healthcare practitioners. The agency said it remains committed to promoting more meaningful participation in the Quality Payment Program for clinicians and to creating policies that continue to drive value and improved health outcomes for patients.

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Topics: quality assurance, patient satisfaction, value-based care, Care Management

Crisis Leadership for Medical Office Managers

Posted by Nancy Clements on Oct 31, 2022 11:34:57 AM

You are thinking about the busy workday ahead as your car inches forward in heavy morning traffic. An incoming call from the medical office building manager changes the trajectory of your day. Downed power lines from a heavy storm have forced the offices to close indefinitely. Water has seeped into the building. Now your thoughts shift to the patient load for the week, in-office procedures scheduled for the day, and communicating with staff heading into the office. How can you address the closure, property damage, system outages, and other unknown perils as quickly as possible?

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Topics: CMOM, medical office manager topics, medical office compliance, workplace violence, leadership, workplace safety, Crisis Leadership

Pain Management Coding: guidelines for correct claim submission

Posted by Practice Management Institute on Sep 19, 2022 9:45:00 AM

Pain management treatments are primarily performed by an interventional pain management specialist, physiatrist, anesthesiologist, orthopedic surgeon, or neurosurgeon, and can include physical or occupational therapy, over-the-counter or prescription medication, neurostimulators, and injections.

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Topics: medical billing, Pain Management, medical coding, patient billing, medical office training

How to Reduce Patient Collections in a Medical Office

Posted by Practice Management Institute on Aug 30, 2022 4:03:48 PM

Putting on the dreaded collections hat is a necessary evil that every medical office can relate to. You can run a tight ship, doing your very best to collect payments at the time of service, but because of the complexities of medical billing and emergent situations, there will always be times when collecting every patient's payment is an impossibility. Documenting best strategies for more expeditious patient payment practices will help the team get it done.

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Topics: medical billing

Practice Management Woes: CMOM Challenges and Opportunities

Posted by Practice Management Institute on Aug 23, 2022 7:40:16 AM

The 2022 edition of the Medical Group Management Association's MGMA DataDive Cost and Revenue Report indicates the pandemic has sparked an overall downturn in healthcare productivity, increased operating costs, staffing shortages, and inflation. One positive shift noted was an increase in patient portal use. There's a lot of ground to gain in 2023. Seeking out efficiencies has never been more important. 

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Topics: CMOM, Certified Medical Office Manager, medical office, medical office manager topics, cmom certification

Free Online Assessment Measures Medical Practice Management Readiness

Posted by Practice Management Institute on Aug 8, 2022 1:56:34 PM
Healthcare jobs are always in demand, and administrative positions are booming. The Bureau of Labor and Statistics cites that the employment of medical and health services managers is projected to grow 32 percent from 2019 to 2029, much faster than the average for all occupations. Now is a great time to prepare for a career leap.
 
Earning a credential like the Certified Medical Office Manager means gaining more expertise, leveling up your career, and ultimately, making more $$$. If you love working in the non-clinical side of healthcare and want to take on a leadership role, studying to become certified is a step in the right direction. But, how do you know if you're ready to make the leap into CMOM? Take the assessment to find out.
 
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Topics: Practice management, medical practice benchmarking, cmom certification, cmom assessment

Certified Medical Office Manager: Frequently Asked Questions

Posted by Practice Management Institute on Aug 1, 2022 4:19:00 PM

One of the most popular training and certification programs PMI offers is the Certified Medical Office Manager (CMOM)(R). This curriculum helps office managers take charge of their practice, better manage risk, motivate employees, and improve the financial outlook in a medical office.

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Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager

Best Practices for Recruiting Front Desk Medical Staff

Posted by Practice Management Institute on Jun 20, 2022 11:00:00 AM

As medical practices bounce back from the pandemic, many are finding it challenging to recruit and hire great employees, including front desk staff. Don't put this off! It takes time to find the right fit, and as patient flow picks up, you need to be ready!  Here are some recruitment best practices for Medical Office Managers to help you attract the best talent.

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Topics: Practice management, CMOM, Certified Medical Office Manager, medical office, medical office manager topics, medical practice issues, staff recruiting

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