10 Tips for Selecting Top Talent for Your Practice

Posted by Practice Management Institute on Apr 22, 2022 3:45:00 PM

With high turnover and staff burnout sweeping the healthcare industry, medical practices have sped up and expanded their recruiting efforts, hoping to secure the right team for the long term. If you’re a medical office manager that’s caught in this hiring whirlwind, you’ll want to follow these best practices to ensure you’re not only attracting motivated candidates but also selecting the most qualified, patient-focused members for your team.

Read More

Topics: medical office, medical office manager topics, medical practice issues, medical office staff, staff recruiting, personnel management

Managing Through a Crisis

Posted by Nancy Clements on Apr 13, 2022 5:01:53 PM

By now, every medical practice leader in the nation has completed the "school of hard knocks" apprenticeship in Crisis Management, compliments of COVID-19. Hopefully, most have made it through unscathed and learned a lot in the process. Now that the pandemic waves appear to be subsiding, some medical office managers may be wondering whether to relax protocols and get back to pre-pandemic normalcy, stay on course, or prepare for new possible threats. The answers will present themselves in due time. 

Read More

Topics: medical office compliance, workplace violence, emergency preparedness, Opioid Addiction, medical office leadership, personnel management, Practice safety

CMOM Course Overview with PMI Faculty Member, Linda D’Spain

Posted by Practice Management Institute on Apr 13, 2022 3:45:00 PM

Here at PMI, we receive a lot of questions from prospective students about the Certified Medical Office Manager course and exam. They want to know things like how much experience and knowledge is needed to begin the course and tips on how to study for and pass the exam. So, we asked PMI faculty member, Linda D’Spain, to address some common questions about the certification course. 

Read More

Topics: Practice management, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager

CMOM Training Class Starts in June:  Here's How to Prepare Now

Posted by Practice Management Institute on Apr 1, 2022 9:30:00 AM

The last few years have caused many of us to delay professional development plans and turn our attention to other things to help get us through. With a new year around the corner, it's time to reset and refocus on your career.

Read More

Topics: CMOM, PMI Certification, cmom certification

Redefining Your Leadership Posture

Posted by Practice Management Institute on Mar 31, 2022 4:45:00 PM

There’s a familiar saying: behind every good leader is a great team. One cannot work without the other. Building team trust and acceptance is a key driver of successful practice managers, says Kem Tolliver, BS, CMPE, CMC, CMOM, a revenue cycle management expert, co-author of, Revenue Cycle Management: Don’t Get Lost in the Financial Maze published by MGMA®, and business owner based in Maryland. She says that great leaders are exceptional influencers.

Read More

Topics: Practice management, medical practice issues, medical office staff, medical office leadership, change management

Meet Kathleen Riexinger - PMI's Director of Student Experience

Posted by Nancy Clements on Feb 2, 2022 1:04:21 PM

Whether you are new to Practice Management Institute, a certified professional, enrolled in, or inquired about medical office training, you have probably interacted with Kathleen Riexinger at some point. She has worked with PMI for two decades and recently received a well-deserved promotion to Director of Student Experience. She chose the new title, said PMI President/CEO David T. Womack, and it fits her to a tee.

Read More

Topics: Practice management, medical office manager topics, medical practice issues, medical office staff, administrative burdens, medical office leadership, medicare compliance

Successful Patient Collections: Test Your Knowledge

Posted by Nancy Clements on Jan 28, 2022 8:00:00 AM

Consumer healthcare spending continues to rise, not surprisingly due in part to the COVID-19 pandemic. National health spending projections for 2021-23 will continue to inch upward 5.4 percent per year, according to research compiled by the National Health Expenditures Accounts (NHE). Insurers have tightened the reins shifting more financial burden to their members. And with inflation, furloughs, unpaid family leave, and mounting medical and prescription costs, it's no surprise that family budgets are stretched thin.

Read More

Topics: Practice debt, medical practice issues, medical billing, patient billing, patient collections

Building Your A-Team: Interview Strategies to Hire Great Employees

Posted by Practice Management Institute on Jan 20, 2022 11:30:00 AM

Need to hire someone who can hit the ground running fast?  Hiring a new team member should not be a rushed decision. Consider these steps to draw in the right people, and ultimately choose the right candidate. Taking steps to find the right fit for your medical office team is going to save you a lot of effort in the long run.

Read More

Topics: Practice management, medical office certification, Certified Medical Office Manager, cmom certification, staff recruiting

Are You Really Listening? How to Build Active Listening Skills

Posted by Practice Management Institute on Jan 12, 2022 11:00:00 AM

The average listener retains only about 50 percent of a conversation. After 48 hours, retention drops to about 25 percent. Everyone working in a healthcare setting, listen up! Poor listening skills can result in relaying incorrect information to a provider or erroneously transcribing information into a patient file. These errors impact the quality of patient care and may even lead to accusations of fraud.

Read More

Topics: medical office manager topics, medical office leadership

Provider Time Management—7 Techniques for the Medical Office Manager

Posted by Practice Management Institute on Jan 7, 2022 9:00:00 AM

A provider’s workload is never ending. Time is always ticking, and there never seems to be enough of it in the day. With regular patient visits, mounds of paperwork, administrative meetings, and countless other demands, it’s no wonder that patients are kept waiting. This is why provider time management is an essential skill for the medical office manager. Improving a provider’s time management can have beneficial results including a decrease in stress, an increase in productivity, and much happier patients.

Read More

Topics: Practice management, time management, medical office manager topics

It's Almost CMOM Season: Prepare for New February Class

Posted by Practice Management Institute on Dec 29, 2021 11:00:00 AM

The last few years have caused many of us to delay our plans on professional development and turn our attention to other things to help get us through. With a new year around the corner, it's time to reset and refocus on your career.

Read More

Topics: CMOM, PMI Certification, cmom certification

Get CMOM-Ready: 3 Courses to Prepare You for Certification Success

Posted by Practice Management Institute on Dec 3, 2021 8:22:15 AM

Ready to level up your leadership skills in medical office management? Check out these three courses developed for new/aspiring practice managers who need to quickly build a foundation for effective leadership. They are also excellent precursor training for the Certified Medical Office Manager training course and certification exam. 

Read More

Topics: cmom certification, medical office training, CMOM training courses

Why Quality Documentation Matters

Posted by Nancy Clements on Nov 10, 2021 3:45:00 PM
If you work with provider claims in a medical office, then you have probably heard the phrase, “If it isn’t documented, it wasn’t done.” But a 2020 Center for Medicare and Medicaid Services (CMS) report found that more than 70 percent of claims submitted for payment were paid improperly, meaning something was incomplete or missing from the documentation submitted with a claim.
Read More

Topics: carrier contract guidelines, medical billing, Medicare fraud, medicare compliance, patient billing

How to Improve Medical Practice Revenue Cycle Management

Posted by Practice Management Institute on Nov 2, 2021 8:55:39 PM

How would you characterize the success of your medical office? A steady flow of patients is one benchmark. What about your team; do your providers take an active role in practice management? Are your clinical and administrative teams showing up with purpose? How about financial health? It is an ongoing struggle in every practice, and we've found two CMOMs on a mission to help you improve it.

Read More

Topics: Practice management, Practice cash flow, medical practice issues, financial management

OSHA Recordkeeping & Reporting Basics Every Manager Should Know

Posted by Practice Management Institute on Oct 25, 2021 9:12:21 AM

Working in healthcare, a range of illnesses and injuries walk through your medical practice doors. Serious and emergent situations may arise, depending on your specialty, and protocols are in place to refer to local emergency facilities. When it comes to your staff's safety, the Occupational Safety and Health Administration (OSHA) requires all employers to prepare and maintain records that document serious occupational injuries and illnesses using the OSHA 300 Log.

 

Read More

Topics: Practice management, medical office manager topics, medical office compliance, osha, Practice safety

Content not found