Medical Office Staff Meetings That Stick: Tips for Conducting a Successful Meeting

Posted by Practice Management Institute on May 2, 2019 2:55:09 PM

Want to improve engagement at your next medical office staff meeting? Best intentions don’t always result in successful outcomes. You can become a better team leader with good preparation and a little ingenuity. Read on for tips that will help you turn a sub-par meeting into a forum that meets objectives. The formula is simple: start with "why", create your outline, and stay focused.

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Topics: Practice management, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, medical office

Certified Medical Office Manager: 7 Frequently Asked Questions

Posted by Practice Management Institute on Apr 25, 2019 6:00:00 PM

One of the most popular training and certification programs PMI offers is the Certified Medical Office Manager (CMOM)(R). This curriculum helps office managers take charge of their practice, better manage risk, motivate employees, and improve the financial outlook in a medical office.

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Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager

Practice Management Institute Leads the Charge to Lift Administrative Burdens that Contribute to Physician Burnout

Posted by Practice Management Institute on Apr 25, 2019 10:20:43 AM
Previously published in a recent press release

The American Medical Association (AMA) has stepped forward to recognize and address the increasing struggle physicians are battling against burnout. David O. Barbe, M.D., M.H.A., and AMA President, explained that the increase in administrative burdens is leading many physicians to experience emotional fatigue.

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Topics: Certified Medical Office Manager

Sexual Harassment Prevention in a Medical Office

Posted by Nancy Clements on Apr 2, 2019 3:05:40 PM

When sexual harassment is taking place in a medical practice, it can have devastating effects. Every office should have a strict protocol for addressing claims. Alleged victims need to know that their claims are taken seriously and will be fully investigated, says Michelle Goodwine, CEO, Diversity Advice Consultants.

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Topics: Practice management

How to Negotiate Payer Contracts

Posted by Nancy Clements on Mar 28, 2019 3:11:19 PM

Contract review is a delicate dance but doing your homework and negotiating for a better deal helps to achieve a better outcome, says healthcare attorney, Heidi Kocher, JD, MBA, CHC, of DC-based Law Firm, Liles Parker. Before you start the negotiation process, here are a few things to consider.

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Topics: Practice management, contract negotiation, payer contract, carrier contract, value proposition, carrier contract guidelines, Heidi Kocher, medical practice benchmarking

Consolidating Debt in a Medical Office

Posted by Rodney Brand on Feb 26, 2019 5:27:29 PM

When the economy is strong, the retail industry experiences growth. However, that extra consumer cash does not always flow into the medical industry. That is because for most consumers, budgeting for healthcare is lower priority, and high deductibles put cost of care out of reach for many Americans. Consumers are more reserved when it comes to healthcare, often seeking the least expensive approach to care.

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Topics: Practice management, Practice debt, Practice cash flow

5 Tips to Improve Medical Office Collections

Posted by on Jan 16, 2019 1:52:41 PM

If you have worked in a medical office for a long time, then you have probably seen a lot of change in the way providers are paid. In the past, doctors used to rely on a patient’s insurance to cover most of their health care costs. Now, more insurers are paying less of the cost share with in-network fee reductions and a shift to higher deductibles and co-pays. The services the physician provides may be the same, but the patient bears more responsibility for the costs of care...

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Online Training for Non-Clinical Staff is Key to Practice Survival in Rapidly Changing Healthcare Climate

Posted by Practice Management Institute on Nov 29, 2018 11:12:30 AM
Faced with the uncertainties of a healthcare law in flux, a changing regulatory environment and the inevitable perils of a confused insurance market, American physicians must deal with the challenge of rapidly training and certifying their non-clinical staff. Practice Management Institute suggests online training as an efficient solution.
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The Practice Liaison Program

Posted by Practice Management Institute on Nov 24, 2018 8:43:34 AM


By Thomas G Tiller II
COO | Tiller-Hewitt HealthCare Strategies

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Addressing Workplace Violence in the Medical Office

Posted by Practice Management Institute on Nov 22, 2018 10:46:36 AM

Have you ever experienced a violent situation while on the job?  If not, it is likely that you will at some point in your career. It is even more common than you might think. OSHA reports revealed that “From 2002 to 2013, incidents of serious workplace violence were four times more common in healthcare than in the private industry on average.”1 This includes physical or threats of assault directed toward personnel at work or on duty. According to U.S. News and World Report, “Healthcare workers suffer more workplace injuries than any other profession, with about 654,000 harmed per year on the job.”2

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Why We Host: Interview with Marjohn Riney, BA, CPME, Operations Manager, Hendrick Health Provider Network

Posted by Practice Management Institute on Nov 20, 2018 11:05:21 AM

March 9, 2018

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Patient Payment On File Programs Support Financial Liquidity and Stability

Posted by Practice Management Institute on Nov 20, 2018 10:46:32 AM


By: Steven Kleinberg EVP, COO, CardChoice International

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Rochester Billing Supervisor Shares Journey to Coding Certification

Posted by Practice Management Institute on Nov 18, 2018 2:28:48 PM


“I think the medical billing field chose me instead of me choosing it,” said Tammy Cooper, a newly certified coding professional in Rochester, NY. “I started as a per diem evening receptionist after my husband urged me to get out of the house and use my brain instead of spending all day, every day with our two toddler daughters as a stay at home mom.”

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How to Address Risk Adjustment for Providers and Medical Coders

Posted by Practice Management Institute on Nov 11, 2018 4:53:02 PM


Health care providers are bearing more financial risk than ever before as more commercial and government payer arrangements progress. With more Accountable Care Organizations (ACOs) moving into downside risk in 2019 and many more medical groups focusing on Medicare Advantage, CPC plus, and customized commercial capitation deals, the risk adjustment of their population matters significantly. For providers and medical coding personnel, proper documentation and specificity of a patient's illness and burden of disease is now paramount.

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PMI Announces San Antonio as Host City for its 2018 National Conference for Medical Office Professionals

Posted by Practice Management Institute on Nov 11, 2018 2:42:36 PM


PMI National Conference for Medical Office Professionals

Practice Management Institute® (PMI) has set the dates for its largest learning event of the year in San Antonio, October 10-12. Medical practice administrators, coding, reimbursement and auditing professionals, and compliance officers are encouraged to attend. Participants will learn strategies for professional growth and guidelines for working smart in today’s complex administrative environment.

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