Best Practices for Successful Medical Staff Recruitment

Posted by Practice Management Institute on Jul 3, 2019 10:29:15 AM

In today’s robust job market, competition for finding the best talent can be challenging. Most often the task of recruiting new employees in the office is the Medical Office Manager's responsibility. When searching for qualified candidates, it is important to follow recruitment best practices and be familiar with laws and legal guidelines governing employment. It’s definitely a balancing act, but being able to successfully juggle both will yield clear-cut results.

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Topics: Practice management, CMOM, Certified Medical Office Manager, medical office, medical office manager topics, medical practice issues, staff recruiting

5 Ways to Protect Medical Office Employees From Workplace Chemical Hazards

Posted by Practice Management Institute on Jun 28, 2019 10:26:25 PM

An integral part of a medical office manager’s role is to protect the health and safety of employees by preventing illnesses and possible risks associated with hazardous exposure. OSHA’s Hazard Communication Standard, also known as HazCom, is the federal regulation that oversees and evaluates the communication of chemical hazards in a work setting.

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Topics: CMOM, medical office certification, medical office manager topics, osha, hazard communication, medical office staff

In-house vs. Outsourced Billing: Tips for Medical Office Managers

Posted by Practice Management Institute on Jun 26, 2019 8:11:33 AM

Portions of this article were originally published in BC Advantage Magazine March 5, 2019

A whopping 25 to 31 percent of total health care expenditures in the U.S. are administrative costs, according to a time-driven, activity-based costing study published last year in the Journal of the American Medical Association (JAMA)1. These are huge margins for healthcare providers already squeezed by insurers and increasing costs of care. You may wonder if the grass is greener on the other side.

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Topics: Practice management, CMOM, PMI Certification, Certified Medical Office Manager, medical office manager topics, medical practice issues, medical billing

Tips to Recognize and Control Identify Theft in a Medical Practice

Posted by Practice Management Institute on Jun 19, 2019 4:41:32 PM

In 2017, 16.7 million people in the U.S. experienced some type of identity theft with $17 billion in losses to organizations, according to a recent Harris Poll. Medical identity theft is fraud and recognizing and controlling it is a growing and serious compliance concern for medical office managers.

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Topics: Practice management, CMOM, Certified Medical Office Manager, medical office manager topics, medical office compliance, medical practice issues, medical fraud, medical identity theft

7 Compliance Issues Medical Office Managers Must Navigate to Protect Their Practice

Posted by Practice Management Institute on Jun 12, 2019 12:02:06 PM

Maintaining compliance in a medical office is one of the most significant challenges that office managers face. With new regulations coming down the pipe, new employees to train, and policies to implement, it can be unnerving to stay on top of it all. To avoid healthcare fraud and abuse in the practice, the medical office manager must be knowledgeable and current with compliance laws and be equipped to manage issues when they arise.

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Topics: Practice management, PMI Certification, medical office manager topics, cmom certification, medical office compliance, medical practice issues

CMOM FAQs: Why Do I Need CMOM Training & How Can I Justify It to My Manager?

Posted by Practice Management Institute on Jun 3, 2019 6:55:28 PM

Two of the most common questions PMI receives about the Certified Medical Office Manager credential are, "Why do I need a CMOM certification?" and "How can I get buy-in from my provider/supervisor?"  We asked PMI faculty member, Linda D’Spain, to give her insights and address these specific CMOM FAQs. Whether you are just starting out on your career journey or thinking about your next career move, read on for insider tips to get you CMOM-ready. 

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Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, cmom certification, CMOM FAQs

Exploring Quality Assurance in the Medical Practice—the Path to Patient Satisfaction

Posted by Practice Management Institute on Jun 3, 2019 6:50:29 PM

How high are you setting the bar for patient care in your medical practice? Their health is in your hands, and they expect quality personalized care. Quality assurance is more important than ever. This article offers medical office managers insights for measuring quality assurance in your office. Read further and learn the “how” using two common tasks that can be easily improved when quality assurance is top-of-mind.

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Topics: CMOM, PMI Certification, Certified Medical Office Manager, medical office manager topics, cmom certification, quality assurance

5 Best Techniques for Practice Time Management

Posted by Practice Management Institute on May 23, 2019 9:58:32 AM

The time clock is ticking the moment patients enter your waiting room. How soon do you greet them? How long will they wait until they are called to the back?  Respect for a patient’s time is perhaps among the most highly valued attributes of the patient experience. It’s also very frequently overlooked. So why is time management in a medical office so hard to control, and what can be done about it? Let us count the ways. 

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Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, medical office, time management, cmom certification

Looking For Your Next Career Move? Try CMOM First.

Posted by Practice Management Institute on May 21, 2019 11:00:00 AM

Medical office management is a growing field with lots of opportunity. Whether you are currently working in a management role or just starting out, you have come to the right place! Practice Management Institute (PMI) administers an online certification course designed exclusively for current and aspiring medical office managers.

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Topics: Practice management, medical office certification, medical office manager topics, cmom certification

Medical Office Recruiting Done Right: Writing a Rock Star Job Description

Posted by Practice Management Institute on May 20, 2019 2:00:00 PM

A well-written job description will help you find the best candidates for your medical office team. The more detailed a job description, the more candidates with desired skillsets and expertise will be walking through the door. Its benefits are two-fold: 1) It sets clear expectations for applicants searching for medical staff positions and 2) It helps recruit the ideal candidates for the job.

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Topics: Practice management, medical office certification, Certified Medical Office Manager, cmom certification

Managing Difficult Employees in a Medical Office: 9 Disruptive Behaviors to Watch

Posted by Practice Management Institute on May 13, 2019 5:38:21 PM

You didn’t sign up to play referee or counselor to adults that don’t get along. But personality conflicts and unprofessional behavior in the workplace should not be taken lightly. It can destroy your medical office productivity, morale, and send good employees packing.

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Topics: Practice management, CMOM, PMI Certification, Certified Medical Office Manager, medical office, medical office manager topics, cmom certification, difficult personalities

Video: CMOM Course Overview with PMI Faculty Member, Linda D’Spain

Posted by Practice Management Institute on May 8, 2019 10:27:54 PM

Here at PMI, we receive a lot of questions from prospective students about the Certified Medical Office Manager course and exam. They want to know things like how much experience and knowledge is needed to begin the course, and tips on how to study for and pass the exam. So, we asked PMI faculty member, Linda D’Spain, to address some common questions about the program. 

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Topics: Practice management, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager

How to Effectively Manage Employees’ Time for Increased Patient Satisfaction

Posted by Practice Management Institute on May 6, 2019 5:27:24 PM

Your patients love your doctors and there’s rarely a slow day in your medical office’s busy waiting room. But recent communication problems with front and back office staff are causing scheduling backlogs, and patient complaints are on the rise. It’s time for swift corrective action.

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Topics: CMOM, PMI Certification, Certified Medical Office Manager, time management, medical office manager topics

Medical Office Staff Meetings That Stick: Tips for Conducting a Successful Meeting

Posted by Practice Management Institute on May 2, 2019 2:55:09 PM

Want to improve engagement at your next medical office staff meeting? Best intentions don’t always result in successful outcomes. You can become a better team leader with good preparation and a little ingenuity. Read on for tips that will help you turn a sub-par meeting into a forum that meets objectives. The formula is simple: start with "why", create your outline, and stay focused.

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Topics: Practice management, CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, medical office

Certified Medical Office Manager: 7 Frequently Asked Questions

Posted by Practice Management Institute on Apr 25, 2019 6:00:00 PM

One of the most popular training and certification programs PMI offers is the Certified Medical Office Manager (CMOM)(R). This curriculum helps office managers take charge of their practice, better manage risk, motivate employees, and improve the financial outlook in a medical office.

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Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager