--- title: PMI Blog | medical office manager topics description: medical office manager topics | Information and resources from Practice Management Institute - PMI image: https://info.pmimd.com/hubfs/Untitled%20design%20(7).png --- [![pmi-logo-white-on-blue](https://info.pmimd.com/hs-fs/hubfs/pmi-logo-white-on-blue.png?width=174&name=pmi-logo-white-on-blue.png "pmi-logo-white-on-blue")](https://www.pmimd.com/) - [About PMI](https://www.pmimd.com/about/) - [Online Training Center](https://www.pmimd.com/onlinetraining/) - [Instructors](https://www.pmimd.com/instructors.php) - [Contact Us](https://www.pmimd.com/contact.asp) ## [7 Steps to Better Budget Planning in a Medical Office](https://info.pmimd.com/blog/7-key-steps-for-better-budget-planning-in-the-medical-office) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on May 14, 2025, 3:55:53 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/budgetplanning300.jpg)](https://info.pmimd.com/blog/7-key-steps-for-better-budget-planning-in-the-medical-office) Managing the day-to-day finances and budgetary needs of a busy medical office is a huge responsibility. Medical office managers should have formal training in accounting and financial best practices like cost analyses, financial reports, and financial forecasts. Managing the budget is a major undertaking but learning this one skill will set you up for success in other areas of financial management. [Read More](https://info.pmimd.com/blog/7-key-steps-for-better-budget-planning-in-the-medical-office) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/7-key-steps-for-better-budget-planning-in-the-medical-office#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [CMOM](https://info.pmimd.com/blog/tag/cmom), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [budget planning](https://info.pmimd.com/blog/tag/budget-planning), [financial management](https://info.pmimd.com/blog/tag/financial-management) ## [Recruiting & Hiring a Great Medical Office Team - Ebook Overview](https://info.pmimd.com/blog/recruiting-hiring-a-great-medical-office-team-ebook-overview) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Aug 8, 2023, 3:10:03 PM - [Tweet](https://twitter.com/share) [![ebook overview recruiting and hiring a great medical office team](https://info.pmimd.com/hubfs/ebookblog.png)](https://info.pmimd.com/blog/recruiting-hiring-a-great-medical-office-team-ebook-overview) Are you struggling with employee turnover? Do you need help finding qualified applicants? Could your interview process use some refinement? If you answered "yes" to any of these questions, you'll be thrilled to learn that we just released a new ebook on [*Best Practices for Recruiting and Hiring a Great Medical Office Team*](https://info.pmimd.com/ebook-best-practices-recruiting-hiring-medical-office-team), and it is sure to provide you with the information you need to advance your practice's hiring process and build your own office dream team.  [Read More](https://info.pmimd.com/blog/recruiting-hiring-a-great-medical-office-team-ebook-overview) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/recruiting-hiring-a-great-medical-office-team-ebook-overview#comments-listing) Topics: [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting) ## [The Patient Experience: Tips for Improving Front Desk Communications](https://info.pmimd.com/blog/the-front-desk-first-impression-tips-for-improving-the-patient-experience) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Apr 19, 2023, 3:15:00 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/frontdeskrevenueopportunities.jpg)](https://info.pmimd.com/blog/the-front-desk-first-impression-tips-for-improving-the-patient-experience) The front desk is your patient’s first impression, and whether it’s checking in a patient, verifying insurance, or scheduling an appointment, how things are handled can make or break a patient’s experience. Because there’s a great deal of pressure for such activities to run smoothly, medical office staff must be equipped with the right training and support to deliver exceptional service. Here are just a few tips from our CMOM course for practice managers to consider implementing at the front desk. [Read More](https://info.pmimd.com/blog/the-front-desk-first-impression-tips-for-improving-the-patient-experience) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/the-front-desk-first-impression-tips-for-improving-the-patient-experience#comments-listing) Topics: [medical office](https://info.pmimd.com/blog/tag/medical-office), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [medical office training](https://info.pmimd.com/blog/tag/medical-office-training) ## [How to Improve Staff Retention: 7 Ways to Keep Employees Motivated](https://info.pmimd.com/blog/how-to-improve-staff-retention-7-ways-to-keep-employees-motivated) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Mar 1, 2023, 9:00:00 AM - [Tweet](https://twitter.com/share) [![motivating medical office staff](https://info.pmimd.com/hubfs/motivatingstaff.jpg)](https://info.pmimd.com/blog/how-to-improve-staff-retention-7-ways-to-keep-employees-motivated) In a time where medical practices and hospitals continue to experience staff shortages, it is more important than ever to cultivate and embrace your team. Leading an engaged, productive, and happy team is a hallmark of a successful medical office manager. It's also one of the biggest practice management challenges. So where do you begin? Read on for some tips to lead a great medical office team. [Read More](https://info.pmimd.com/blog/how-to-improve-staff-retention-7-ways-to-keep-employees-motivated) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/how-to-improve-staff-retention-7-ways-to-keep-employees-motivated#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical practice issues](https://info.pmimd.com/blog/tag/medical-practice-issues) ## [Crisis Leadership for Medical Office Managers](https://info.pmimd.com/blog/crisis-leadership-for-medical-office-managers) Posted by [Nancy Clements](https://info.pmimd.com/blog/author/nancy-clements) on Oct 31, 2022, 11:34:57 AM - [Tweet](https://twitter.com/share) [![What's your crisis management plan?](https://info.pmimd.com/hubfs/Canva%20images/HELP.png)](https://info.pmimd.com/blog/crisis-leadership-for-medical-office-managers) You are thinking about the busy workday ahead as your car inches forward in heavy morning traffic. An incoming call from the medical office building manager changes the trajectory of your day. Downed power lines from a heavy storm have forced the offices to close indefinitely. Water has seeped into the building. Now your thoughts shift to the patient load for the week, in-office procedures scheduled for the day, and communicating with staff heading into the office. How can you address the closure, property damage, system outages, and other unknown perils as quickly as possible? [Read More](https://info.pmimd.com/blog/crisis-leadership-for-medical-office-managers) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/crisis-leadership-for-medical-office-managers#comments-listing) Topics: [CMOM](https://info.pmimd.com/blog/tag/cmom), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical office compliance](https://info.pmimd.com/blog/tag/medical-office-compliance), [workplace violence](https://info.pmimd.com/blog/tag/workplace-violence), [leadership](https://info.pmimd.com/blog/tag/leadership), [workplace safety](https://info.pmimd.com/blog/tag/workplace-safety), [Crisis Leadership](https://info.pmimd.com/blog/tag/crisis-leadership) ## [Practice Management Woes: CMOM Challenges and Opportunities](https://info.pmimd.com/blog/easing-medical-practice-woes-how-cmoms-can-help) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Aug 23, 2022, 7:40:16 AM - [Tweet](https://twitter.com/share) [![medical practice woes](https://info.pmimd.com/hubfs/hospitalceowoes.jpg)](https://info.pmimd.com/blog/easing-medical-practice-woes-how-cmoms-can-help) The 2022 edition of the Medical Group Management Association's [MGMA DataDive Cost and Revenue Report](https://www.mgma.com/news-insights/press/july-26,-2022-mgma-report-details-cost-concerns-an) indicates the pandemic has sparked an overall downturn in healthcare productivity, increased operating costs, staffing shortages, and inflation. One positive shift noted was an increase in patient portal use. There's a lot of ground to gain in 2023. Seeking out efficiencies has never been more important.  [Read More](https://info.pmimd.com/blog/easing-medical-practice-woes-how-cmoms-can-help) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/easing-medical-practice-woes-how-cmoms-can-help#comments-listing) Topics: [CMOM](https://info.pmimd.com/blog/tag/cmom), [Certified Medical Office Manager](https://info.pmimd.com/blog/tag/certified-medical-office-manager), [medical office](https://info.pmimd.com/blog/tag/medical-office), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [cmom certification](https://info.pmimd.com/blog/tag/cmom-certification) ## [Best Practices for Recruiting Front Desk Medical Staff](https://info.pmimd.com/blog/best-practices-for-recruiting-front-desk-medical-staff) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jun 20, 2022, 11:00:00 AM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/staffrecruiting.jpg)](https://info.pmimd.com/blog/best-practices-for-recruiting-front-desk-medical-staff) As medical practices bounce back from the pandemic, many are finding it challenging to recruit and hire great employees, including front desk staff. Don't put this off! It takes time to find the right fit, and as patient flow picks up, you need to be ready!  Here are some recruitment best practices for Medical Office Managers to help you attract the best talent. [Read More](https://info.pmimd.com/blog/best-practices-for-recruiting-front-desk-medical-staff) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/best-practices-for-recruiting-front-desk-medical-staff#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [CMOM](https://info.pmimd.com/blog/tag/cmom), [Certified Medical Office Manager](https://info.pmimd.com/blog/tag/certified-medical-office-manager), [medical office](https://info.pmimd.com/blog/tag/medical-office), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical practice issues](https://info.pmimd.com/blog/tag/medical-practice-issues), [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting) ## [10 Areas to Cover in Your Office’s Employee Manual](https://info.pmimd.com/blog/10-areas-to-cover-in-your-offices-employee-manual) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on May 19, 2022, 9:23:00 AM - [Tweet](https://twitter.com/share) [![employee handbook](https://info.pmimd.com/hubfs/employee-handbook.jpg)](https://info.pmimd.com/blog/10-areas-to-cover-in-your-offices-employee-manual) Creating and maintaining an employee manual is a vital management responsibility; it can also be one of the most frustrating tasks to confront. In this article, we provide you with 10 guidelines, policies, and issues to cover in your employee manual. Use this information as needed to protect your physician, employee, and practice. [Read More](https://info.pmimd.com/blog/10-areas-to-cover-in-your-offices-employee-manual) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/10-areas-to-cover-in-your-offices-employee-manual#comments-listing) Topics: [medical office](https://info.pmimd.com/blog/tag/medical-office), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [administrative burdens](https://info.pmimd.com/blog/tag/administrative-burdens) ## [10 Tips for Selecting Top Talent for Your Practice](https://info.pmimd.com/blog/10-tips-for-selecting-top-talent-for-your-practice) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Apr 22, 2022, 3:45:00 PM - [Tweet](https://twitter.com/share) [![hiring medical office professionals](https://info.pmimd.com/hubfs/bestpracticeshiring.jpg)](https://info.pmimd.com/blog/10-tips-for-selecting-top-talent-for-your-practice) With high turnover and staff burnout sweeping the healthcare industry, medical practices have sped up and expanded their recruiting efforts, hoping to secure the right team for the long term. If you’re a medical office manager that’s caught in this hiring whirlwind, you’ll want to follow these best practices to ensure you’re not only attracting motivated candidates but also selecting the most qualified, patient-focused members for your team. [Read More](https://info.pmimd.com/blog/10-tips-for-selecting-top-talent-for-your-practice) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/10-tips-for-selecting-top-talent-for-your-practice#comments-listing) Topics: [medical office](https://info.pmimd.com/blog/tag/medical-office), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical practice issues](https://info.pmimd.com/blog/tag/medical-practice-issues), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting), [personnel management](https://info.pmimd.com/blog/tag/personnel-management) ## [Meet Kathleen Riexinger - PMI's Director of Student Experience](https://info.pmimd.com/blog/meet-kathleen-riexinger-pmi-director-of-student-experience) Posted by [Nancy Clements](https://info.pmimd.com/blog/author/nancy-clements) on Feb 2, 2022, 1:04:21 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/K_Riexinger-4.png)](https://info.pmimd.com/blog/meet-kathleen-riexinger-pmi-director-of-student-experience) Whether you are new to Practice Management Institute, a certified professional, enrolled in, or inquired about medical office training, you have probably interacted with Kathleen Riexinger at some point. She has worked with PMI for two decades and recently received a well-deserved promotion to *Director of Student Experience*. She chose the new title, said PMI President/CEO David T. Womack, and it fits her to a tee. [Read More](https://info.pmimd.com/blog/meet-kathleen-riexinger-pmi-director-of-student-experience) 9 Comments [Click here to read/write comments](https://info.pmimd.com/blog/meet-kathleen-riexinger-pmi-director-of-student-experience#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical practice issues](https://info.pmimd.com/blog/tag/medical-practice-issues), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [administrative burdens](https://info.pmimd.com/blog/tag/administrative-burdens), [medical office leadership](https://info.pmimd.com/blog/tag/medical-office-leadership), [medicare compliance](https://info.pmimd.com/blog/tag/medicare-compliance) ## [Are You Really Listening? How to Build Active Listening Skills](https://info.pmimd.com/blog/are-you-really-listening-how-to-build-active-listening-skills) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jan 12, 2022, 11:00:00 AM - [Tweet](https://twitter.com/share) [![Active listening](https://info.pmimd.com/hubfs/activelistening.jpg)](https://info.pmimd.com/blog/are-you-really-listening-how-to-build-active-listening-skills) The average listener retains only about 50 percent of a conversation. After 48 hours, retention drops to about 25 percent. Everyone working in a healthcare setting, listen up! Poor listening skills can result in relaying incorrect information to a provider or erroneously transcribing information into a patient file. These errors impact the quality of patient care and may even lead to accusations of fraud. [Read More](https://info.pmimd.com/blog/are-you-really-listening-how-to-build-active-listening-skills) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/are-you-really-listening-how-to-build-active-listening-skills#comments-listing) Topics: [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical office leadership](https://info.pmimd.com/blog/tag/medical-office-leadership) ## [Provider Time Management—7 Techniques for the Medical Office Manager](https://info.pmimd.com/blog/provider-time-management-7-techniques-for-the-medical-office-manager) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jan 7, 2022, 9:00:00 AM - [Tweet](https://twitter.com/share) [![physiciantimemanagement300x175](https://info.pmimd.com/hubfs/physiciantimemanagement300x175.jpg)](https://info.pmimd.com/blog/provider-time-management-7-techniques-for-the-medical-office-manager) A provider’s workload is never ending. Time is always ticking, and there never seems to be enough of it in the day. With regular patient visits, mounds of paperwork, administrative meetings, and countless other demands, it’s no wonder that patients are kept waiting. This is why provider time management is an essential skill for the medical office manager. Improving a provider’s time management can have beneficial results including a decrease in stress, an increase in productivity, and much happier patients. [Read More](https://info.pmimd.com/blog/provider-time-management-7-techniques-for-the-medical-office-manager) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/provider-time-management-7-techniques-for-the-medical-office-manager#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [time management](https://info.pmimd.com/blog/tag/time-management), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics) ## [OSHA Recordkeeping & Reporting Basics Every Manager Should Know](https://info.pmimd.com/blog/osha-recordkeeping-reporting-basics-every-manager-should-know) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Oct 25, 2021, 9:12:21 AM - [Tweet](https://twitter.com/share) [![osha reporting and recordkeeping](https://info.pmimd.com/hubfs/osha-1.jpg)](https://info.pmimd.com/blog/osha-recordkeeping-reporting-basics-every-manager-should-know) Working in healthcare, a range of illnesses and injuries walk through your medical practice doors. Serious and emergent situations may arise, depending on your specialty, and protocols are in place to refer to local emergency facilities. When it comes to your staff's safety, the Occupational Safety and Health Administration (OSHA) requires all employers to prepare and maintain records that document serious occupational injuries and illnesses using the OSHA 300 Log.   [Read More](https://info.pmimd.com/blog/osha-recordkeeping-reporting-basics-every-manager-should-know) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/osha-recordkeeping-reporting-basics-every-manager-should-know#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical office compliance](https://info.pmimd.com/blog/tag/medical-office-compliance), [osha](https://info.pmimd.com/blog/tag/osha), [Practice safety](https://info.pmimd.com/blog/tag/practice-safety) ## [To Ask or Not to Ask - Interview Questions That Spell Trouble](https://info.pmimd.com/blog/to-ask-or-not-to-ask-interview-questions-that-spell-trouble) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Oct 7, 2021, 5:08:19 PM - [Tweet](https://twitter.com/share) [![interview questions to avoid](https://info.pmimd.com/hubfs/questionmark.jpg)](https://info.pmimd.com/blog/to-ask-or-not-to-ask-interview-questions-that-spell-trouble) Asking the right questions not only will secure the right talent but will also keep the practice out of legal trouble. Learn the questions you can and can't ask to avoid putting yourself and your practice at risk. What you ask and how you ask matters.  [Read More](https://info.pmimd.com/blog/to-ask-or-not-to-ask-interview-questions-that-spell-trouble) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/to-ask-or-not-to-ask-interview-questions-that-spell-trouble#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [medical office compliance](https://info.pmimd.com/blog/tag/medical-office-compliance), [personnel management](https://info.pmimd.com/blog/tag/personnel-management) ## [An Elephant in the Room: How to Manage Poor Performing Medical Office Staff](https://info.pmimd.com/blog/an-elephant-in-the-room-how-to-address-employee-performance-problems) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Sep 29, 2021, 2:25:32 PM - [Tweet](https://twitter.com/share) [![performance review](https://info.pmimd.com/hubfs/performance-review.jpg)](https://info.pmimd.com/blog/an-elephant-in-the-room-how-to-address-employee-performance-problems) If you dread conducting employee performance reviews, you're not alone. But perception is everything; a performance evaluation does not have to be confrontational. it can be an uplifting and productive opportunity to connect with your team members. Reviews are a good time to formally recognize your team members for going above and beyond. It is also a confidential space to address problems head-on and provide a pathway for improvement. What you say, and how you say it must be carefully considered during a review to avoid a negative result. [Read More](https://info.pmimd.com/blog/an-elephant-in-the-room-how-to-address-employee-performance-problems) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/an-elephant-in-the-room-how-to-address-employee-performance-problems#comments-listing) Topics: [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [cmom certification](https://info.pmimd.com/blog/tag/cmom-certification), [medical practice issues](https://info.pmimd.com/blog/tag/medical-practice-issues), [medical office staff](https://info.pmimd.com/blog/tag/medical-office-staff), [medical office leadership](https://info.pmimd.com/blog/tag/medical-office-leadership) [All posts](https://info.pmimd.com/blog/all) [Next](https://info.pmimd.com/blog/tag/medical-office-manager-topics/page/2) ### Subscribe Here! ### Recent Posts ### Posts by Tag - [Practice management (50)](https://info.pmimd.com/blog/tag/practice-management) - [medical office manager topics (43)](https://info.pmimd.com/blog/tag/medical-office-manager-topics) - 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