Maintaining compliance in a medical office is one of the most significant challenges that office managers face. With new regulations coming down the pipe, new employees to train, and policies to implement, it can be unnerving to stay on top of it all. To avoid healthcare fraud and abuse in the practice, the medical office manager must be knowledgeable and current with compliance laws and be equipped to manage issues when they arise.
Topics: Practice management, PMI Certification, medical office manager topics, cmom certification, medical office compliance, medical practice issues
How high are you setting the bar for patient care in your medical practice? Their health is in your hands, and they expect quality personalized care. Quality assurance is more important than ever. This article offers medical office managers insights for measuring quality assurance in your office. Read further and learn the “how” using two common tasks that can be easily improved when quality assurance is top-of-mind.
Topics: CMOM, PMI Certification, Certified Medical Office Manager, medical office manager topics, cmom certification, quality assurance
The time clock is ticking the moment patients enter your waiting room. How soon do you greet them? How long will they wait until they are called to the back? Respect for a patient’s time is perhaps among the most highly valued attributes of the patient experience. It’s also very frequently overlooked. So why is time management in a medical office so hard to control, and what can be done about it? Let us count the ways.
Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, medical office, time management, cmom certification
Medical office management is a growing field with lots of opportunity. Whether you are currently working in a management role or just starting out, you have come to the right place! Practice Management Institute (PMI) administers an online certification course designed exclusively for current and aspiring medical office managers.
Topics: Practice management, medical office certification, medical office manager topics, cmom certification
A well-written job description will help you find the best candidates for your medical office team. The more detailed a job description, the more candidates with desired skillsets and expertise will be walking through the door. Its benefits are two-fold: 1) It sets clear expectations for applicants searching for medical staff positions and 2) It helps recruit the ideal candidates for the job.
Topics: Practice management, medical office certification, Certified Medical Office Manager, cmom certification
Your patients love your doctors and there’s rarely a slow day in your medical office’s busy waiting room. But recent communication problems with front and back office staff are causing scheduling backlogs, and patient complaints are on the rise. It’s time for swift corrective action.
Topics: CMOM, PMI Certification, Certified Medical Office Manager, time management, medical office manager topics
The American Medical Association (AMA) has stepped forward to recognize and address the increasing struggle physicians are battling against burnout. David O. Barbe, M.D., M.H.A., and AMA President, explained that the increase in administrative burdens is leading many physicians to experience emotional fatigue.
Topics: Certified Medical Office Manager
By Thomas G Tiller II
COO | Tiller-Hewitt HealthCare Strategies
Have you ever experienced a violent situation while on the job? If not, it is likely that you will at some point in your career. It is even more common than you might think. OSHA reports revealed that “From 2002 to 2013, incidents of serious workplace violence were four times more common in healthcare than in the private industry on average.”1 This includes physical or threats of assault directed toward personnel at work or on duty. According to U.S. News and World Report, “Healthcare workers suffer more workplace injuries than any other profession, with about 654,000 harmed per year on the job.”2
By: Steven Kleinberg EVP, COO, CardChoice International
“I think the medical billing field chose me instead of me choosing it,” said Tammy Cooper, a newly certified coding professional in Rochester, NY. “I started as a per diem evening receptionist after my husband urged me to get out of the house and use my brain instead of spending all day, every day with our two toddler daughters as a stay at home mom.”
Health care providers are bearing more financial risk than ever before as more commercial and government payer arrangements progress. With more Accountable Care Organizations (ACOs) moving into downside risk in 2019 and many more medical groups focusing on Medicare Advantage, CPC plus, and customized commercial capitation deals, the risk adjustment of their population matters significantly. For providers and medical coding personnel, proper documentation and specificity of a patient's illness and burden of disease is now paramount.
Practice Management Institute® (PMI) has set the dates for its largest learning event of the year in San Antonio, October 10-12. Medical practice administrators, coding, reimbursement and auditing professionals, and compliance officers are encouraged to attend. Participants will learn strategies for professional growth and guidelines for working smart in today’s complex administrative environment.