--- title: PMI Blog | Practice Management Institute description: Information and resources from Practice Management Institute - PMI image: https://info.pmimd.com/hubfs/Untitled%20design%20(7).png --- [![pmi-logo-white-on-blue](https://info.pmimd.com/hs-fs/hubfs/pmi-logo-white-on-blue.png?width=174&name=pmi-logo-white-on-blue.png "pmi-logo-white-on-blue")](https://www.pmimd.com/) - [About PMI](https://www.pmimd.com/about/) - [Online Training Center](https://www.pmimd.com/onlinetraining/) - [Instructors](https://www.pmimd.com/instructors.php) - [Contact Us](https://www.pmimd.com/contact.asp) ## Practice Management Institute ![Practice Management Institute](https://info.pmimd.com/hubfs/pmilogo-1.gif) ### Recent Posts ## [There’s something about Katie Kratka.](https://info.pmimd.com/blog/theres-something-about-katie-kratka) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Feb 24, 2026, 12:31:51 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/image2.jpg)](https://info.pmimd.com/blog/theres-something-about-katie-kratka) For so many people, healthcare doesn’t begin in an exam room - it begins with anxiety. [Read More](https://info.pmimd.com/blog/theres-something-about-katie-kratka) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/theres-something-about-katie-kratka#comments-listing) Topics: [medical office](https://info.pmimd.com/blog/tag/medical-office), [medical office training](https://info.pmimd.com/blog/tag/medical-office-training), [patient satisfaction](https://info.pmimd.com/blog/tag/patient-satisfaction), [patient engagement](https://info.pmimd.com/blog/tag/patient-engagement), [patient relations](https://info.pmimd.com/blog/tag/patient-relations), [psr](https://info.pmimd.com/blog/tag/psr) ## [CMOM HEM/ONC- The Business of Oncology - PMI Shorts #14](https://info.pmimd.com/blog/cmom-hem/onc-the-business-of-oncology-pmi-shorts-14) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Aug 11, 2025, 1:16:59 PM - [Tweet](https://twitter.com/share) [![cmom hem/onc video screen](https://info.pmimd.com/hubfs/Screenshot%20(21).png)](https://info.pmimd.com/blog/cmom-hem/onc-the-business-of-oncology-pmi-shorts-14) Oncology practices are known for their complexity—not just medically, but administratively. Between prior authorizations, patient assistance programs, specialty pharmacy processes, and evolving treatment plans, managing an oncology office goes far beyond day-to-day scheduling. [Read More](https://info.pmimd.com/blog/cmom-hem/onc-the-business-of-oncology-pmi-shorts-14) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/cmom-hem/onc-the-business-of-oncology-pmi-shorts-14#comments-listing) Topics: [CMOM](https://info.pmimd.com/blog/tag/cmom), [financial management](https://info.pmimd.com/blog/tag/financial-management), [patient relations](https://info.pmimd.com/blog/tag/patient-relations) ## [7 Steps to Better Budget Planning in a Medical Office](https://info.pmimd.com/blog/7-key-steps-for-better-budget-planning-in-the-medical-office) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on May 14, 2025, 3:55:53 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/budgetplanning300.jpg)](https://info.pmimd.com/blog/7-key-steps-for-better-budget-planning-in-the-medical-office) Managing the day-to-day finances and budgetary needs of a busy medical office is a huge responsibility. Medical office managers should have formal training in accounting and financial best practices like cost analyses, financial reports, and financial forecasts. Managing the budget is a major undertaking but learning this one skill will set you up for success in other areas of financial management. [Read More](https://info.pmimd.com/blog/7-key-steps-for-better-budget-planning-in-the-medical-office) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/7-key-steps-for-better-budget-planning-in-the-medical-office#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [CMOM](https://info.pmimd.com/blog/tag/cmom), [medical office manager topics](https://info.pmimd.com/blog/tag/medical-office-manager-topics), [budget planning](https://info.pmimd.com/blog/tag/budget-planning), [financial management](https://info.pmimd.com/blog/tag/financial-management) ## [Five Techniques for Improving Time Management in a Medical Office](https://info.pmimd.com/blog/5-best-techniques-for-practice-time-management) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on May 14, 2025, 2:13:57 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20busy%20medical%20office%20reception%20area%20In%20the%20foreground%20a%20smiling%20receptionist%20is%20seen%20smiling%20at%20a%20patient%20and%20handing%20him%20a%20form%20The%20overall%20ambiance%20is%20bright%20and%20organized%20with%20indoor%20plants%20adding%20a%20touch%20of%20warmth%20to%20the%20enviro-1.jpeg)](https://info.pmimd.com/blog/5-best-techniques-for-practice-time-management) The time clock is ticking the moment patients enter your waiting room. How soon do you greet them? How long will they wait until they are called to the back?  Respect for a patient’s time is perhaps among the most highly valued attributes of the patient experience. It’s also very frequently overlooked. So why is time management in a medical office so hard to control, and what can be done about it? Let us count the ways.  [Read More](https://info.pmimd.com/blog/5-best-techniques-for-practice-time-management) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/5-best-techniques-for-practice-time-management#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [medical office certification](https://info.pmimd.com/blog/tag/medical-office-certification), [Certified Medical Office Manager](https://info.pmimd.com/blog/tag/certified-medical-office-manager), [medical office](https://info.pmimd.com/blog/tag/medical-office), [time management](https://info.pmimd.com/blog/tag/time-management), [cmom certification](https://info.pmimd.com/blog/tag/cmom-certification), [medical office leadership](https://info.pmimd.com/blog/tag/medical-office-leadership), [Medical Office Management](https://info.pmimd.com/blog/tag/medical-office-management), [medical office administration](https://info.pmimd.com/blog/tag/medical-office-administration) ## [Conflict Resolution in a Medical Office: A Guide for Healthcare Professionals](https://info.pmimd.com/blog/conflict-resolution-in-a-medical-office-a-guide-for-healthcare-professionals) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on May 9, 2025, 9:00:00 AM - [Tweet](https://twitter.com/share) [![Medical Office meeting about conflicts in the office](https://info.pmimd.com/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20medical%20office%20with%20a%20bright%20welcoming%20atmosphere%20In%20the%20foreground%20a%20group%20of%20diverse%20healthcare%20professionals%20engages%20in%20a%20discussion%20their%20expressions%20showing%20attentiveness%20and%20empathy%20A%20whiteboard%20in%20the%20background%20feat-1.jpeg)](https://info.pmimd.com/blog/conflict-resolution-in-a-medical-office-a-guide-for-healthcare-professionals) Conflicts are an inevitable part of any workplace, and medical offices are no exception. With high-stress environments, diverse personalities, and the need for seamless teamwork, it's crucial to have effective strategies in place to address and resolve conflicts when they arise. Consider the following best practices for how to handle conflicts in a medical office setting. [Read More](https://info.pmimd.com/blog/conflict-resolution-in-a-medical-office-a-guide-for-healthcare-professionals) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/conflict-resolution-in-a-medical-office-a-guide-for-healthcare-professionals#comments-listing) Topics: [Practice management](https://info.pmimd.com/blog/tag/practice-management), [CMOM](https://info.pmimd.com/blog/tag/cmom), [cmom certification](https://info.pmimd.com/blog/tag/cmom-certification), [workplace violence](https://info.pmimd.com/blog/tag/workplace-violence), [Medical Office Management](https://info.pmimd.com/blog/tag/medical-office-management) ## [Introducing the Patient Services Representative (PSR) Program: PSR Shorts #13](https://info.pmimd.com/blog/pmi-shorts-13-patient-services-representative) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Mar 5, 2025, 8:08:37 AM - [Tweet](https://twitter.com/share) [![PSR Image 1](https://info.pmimd.com/hubfs/Future%20Tech%20-%20Youtube%20Thumbnail%20(1).png)](https://info.pmimd.com/blog/pmi-shorts-13-patient-services-representative) An Interview with David Womack, Jan Hailey, and Audrey Coaxum --- Building a Strong Foundation for Success in Healthcare In today’s complex healthcare landscape, having a solid foundation is key. That’s why we’re excited to introduce our new [Patient Services Representative (PSR)](https://pmimd.org/patient-services-representative/) certificate course—a program designed to equip newcomers with the essential knowledge and skills they need to hit the ground running in any healthcare setting. [Read More](https://info.pmimd.com/blog/pmi-shorts-13-patient-services-representative) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts-13-patient-services-representative#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding), [psr](https://info.pmimd.com/blog/tag/psr) ## [Motivation - Team When Things Are Good: PMI Shorts #12](https://info.pmimd.com/blog/pmi-shorts-12-motivation-when-things-are-good) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Feb 20, 2025, 3:45:23 PM - [Tweet](https://twitter.com/share) An Interview with David Womack, Jan Hailey, and Katie Lawrence  --- When everything is running smoothly, it might seem that motivation is less of a challenge. However, as discussed in PMI Shorts #12 with David Womack, Jan Hailey, and Katie Lawrence, even in good times, keeping your team inspired is critical to sustained success. Below, we break down the key insights and strategies from their conversation. [Read More](https://info.pmimd.com/blog/pmi-shorts-12-motivation-when-things-are-good) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts-12-motivation-when-things-are-good#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding) ## [Managing Interruptions: Strategies for Staying Focused - PMI Shorts #11](https://info.pmimd.com/blog/pmi-shorts-11-managing-interruptions) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Feb 20, 2025, 3:35:59 PM - [Tweet](https://twitter.com/share) An Interview with David Womack, Jan Hailey, and Dave Jakielo --- Interruptions can wreak havoc on our productivity—research shows we may only be truly productive for about 20% of our workday, with the rest lost to constant disruptions. In a recent PMI Shorts session (#11), David Womack, Jan Hailey, and Dave Jakielo dived into practical techniques for managing those interruptions, so you can reclaim your focus and get more done. Here’s a breakdown of the conversation and some actionable strategies. [Read More](https://info.pmimd.com/blog/pmi-shorts-11-managing-interruptions) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts-11-managing-interruptions#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding) ## [Motivation - When Things Are Difficult - PMI Shorts #10](https://info.pmimd.com/blog/pmi-shorts-10-when-things-get-difficult) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Feb 20, 2025, 3:26:48 PM - [Tweet](https://twitter.com/share) An Interview with David Womack, Jan Hailey, and Katie Lawrence --- Every time you press a button on your computer, a second one almost seems to ask, “Are you sure that’s what you want to do?” Life often feels the same way—full of unexpected twists and moments of hesitation, especially when things get tough. In a recent conversation on PMI Shorts, David Womack, Jan Hailey, and Katie Lawrence shared insights on how to stay motivated when the going gets hard. Here’s a breakdown of their discussion and some practical tips for both leaders and individuals facing challenging times. [Read More](https://info.pmimd.com/blog/pmi-shorts-10-when-things-get-difficult) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts-10-when-things-get-difficult#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding) ## [PMI Shorts #8 - Motivation: The Basics](https://info.pmimd.com/blog/pmi-shorts-motivation) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Feb 5, 2025, 4:17:10 PM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/Screenshot%202025-02-05%20161539.png)](https://info.pmimd.com/blog/pmi-shorts-motivation) An Interview with David Womack, Jan Hailey, and Katie Lawrence --- Motivation is a powerful force that drives us to achieve, accomplish, and reach our goals. It impacts not only personal growth but also workplace performance and team dynamics. Whether it’s completing a project, hitting a deadline, or pursuing long-term career goals, motivation is often the deciding factor between success and stagnation. So, what is it that really drives motivation, and how can it be effectively harnessed for sustained performance? Understanding the key components of motivation—both for yourself and within your team—can make all the difference. [Read More](https://info.pmimd.com/blog/pmi-shorts-motivation) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts-motivation#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding) ## [7 Steps for Accomplishing More: PMI Shorts Insights from PMI Shorts #9](https://info.pmimd.com/blog/pmi-shorts-7-steps-for-accomplishing-more) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Feb 5, 2025, 2:53:24 PM - [Tweet](https://twitter.com/share) An Interview with David Womack, Jan Hailey, and Katie Lawrence --- David Womack sat down with long-time instructor and national conference speaker Dave Jakielo to break down some simple but powerful strategies for getting more done. We all have the same 24 hours in a day, but some people seem to accomplish far more than others. What’s their secret? If you ever feel like time is slipping through your fingers, these seven steps will help you take control, focus on what really matters, and supercharge your productivity. [Read More](https://info.pmimd.com/blog/pmi-shorts-7-steps-for-accomplishing-more) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/pmi-shorts-7-steps-for-accomplishing-more#comments-listing) Topics: [Insider](https://info.pmimd.com/blog/tag/insider), [medical coding](https://info.pmimd.com/blog/tag/medical-coding) ## [Start Your Healthcare Career with the Patient Services Representative Certificate Course](https://info.pmimd.com/blog/start-your-career-in-healthcare-with-the-patient-services-representative-course) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jan 29, 2025, 3:26:13 PM - [Tweet](https://twitter.com/share) If you’ve ever thought about working in healthcare, you’re not the only one. It’s a field that’s growing fast, and there’s always a need for people who can help keep things running smoothly behind the scenes. One of the best ways to get started? The Patient Services Representative (PSR) role. You might be wondering, “What does a PSR actually do, and how do I get started?”  [Read More](https://info.pmimd.com/blog/start-your-career-in-healthcare-with-the-patient-services-representative-course) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/start-your-career-in-healthcare-with-the-patient-services-representative-course#comments-listing) Topics: [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting), [medical office training](https://info.pmimd.com/blog/tag/medical-office-training), [patient engagement](https://info.pmimd.com/blog/tag/patient-engagement), [patient relations](https://info.pmimd.com/blog/tag/patient-relations), [Medical Front Office](https://info.pmimd.com/blog/tag/medical-front-office), [medical office administration](https://info.pmimd.com/blog/tag/medical-office-administration), [Medical entry-level](https://info.pmimd.com/blog/tag/medical-entry-level) ## [Medical Front Office Front Desk Administration: 10 Essential Skills for Success](https://info.pmimd.com/blog/medical-front-office-desk-administratio-10-essential-skills-for-success) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jan 28, 2025, 1:31:15 PM - [Tweet](https://twitter.com/share) Working in a medical office front desk role is a challenging and rewarding role that serves as the first point of contact for patients. This position is crucial in creating a welcoming environment, ensuring the smooth operation of the office, and supporting healthcare providers. To excel in this role, a front desk representative needs a unique blend of technical, interpersonal, and organizational skills. Below, we explore the essential skills required to thrive as a medical office front desk representative.  [Read More](https://info.pmimd.com/blog/medical-front-office-desk-administratio-10-essential-skills-for-success) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/medical-front-office-desk-administratio-10-essential-skills-for-success#comments-listing) Topics: [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting), [medical office training](https://info.pmimd.com/blog/tag/medical-office-training), [patient engagement](https://info.pmimd.com/blog/tag/patient-engagement), [patient relations](https://info.pmimd.com/blog/tag/patient-relations), [Medical Front Office](https://info.pmimd.com/blog/tag/medical-front-office), [medical office administration](https://info.pmimd.com/blog/tag/medical-office-administration), [Medical entry-level](https://info.pmimd.com/blog/tag/medical-entry-level) ## [Preparing for Change in Calendar Year 2025](https://info.pmimd.com/blog/preparing-for-change) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jan 24, 2025, 10:49:27 AM - [Tweet](https://twitter.com/share) The Calendar Year (CY) 2025 Medicare Physician Fee Schedule (PFS) Final Rule was published on November 1, 2024. Many changes were scheduled to take place on January 1, 2025, and providers should understand the new regulations and guidelines to stay compliant with billing and coding practices. The Medicare PFS final rule, along with other Medicare final rules, addresses the need for an equitable healthcare system that results in better accessibility, quality, affordability, empowerment, and innovation for all Medicare beneficiaries. [Read More](https://info.pmimd.com/blog/preparing-for-change) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/preparing-for-change#comments-listing) Topics: [CMOM](https://info.pmimd.com/blog/tag/cmom), [PMI Certification](https://info.pmimd.com/blog/tag/pmi-certification), [cmom certification](https://info.pmimd.com/blog/tag/cmom-certification) ## [What is a Patient Services Representative and Why is this Role Critical in Healthcare?](https://info.pmimd.com/blog/what-is-a-patient-services-representative-and-why-is-this-role-critical-in-healthcare) Posted by [Practice Management Institute](https://info.pmimd.com/blog/author/practice-management-institute) on Jan 21, 2025, 10:43:47 AM - [Tweet](https://twitter.com/share) [![](https://info.pmimd.com/hubfs/Avenir%20Next%20Arabic%20(7).png)](https://info.pmimd.com/blog/what-is-a-patient-services-representative-and-why-is-this-role-critical-in-healthcare) In any healthcare setting, the first person you see and often the last person you interact with is the Patient Services Representative (PSR). These professionals may not wear scrubs or stethoscopes, but they are just as vital to the patient experience as the clinical team. A PSR ensures everything flows smoothly, from your first phone call to schedule an appointment to the moment you walk out the door. But what makes this role so important? Let’s break it down. [Read More](https://info.pmimd.com/blog/what-is-a-patient-services-representative-and-why-is-this-role-critical-in-healthcare) 0 Comments [Click here to read/write comments](https://info.pmimd.com/blog/what-is-a-patient-services-representative-and-why-is-this-role-critical-in-healthcare#comments-listing) Topics: [staff recruiting](https://info.pmimd.com/blog/tag/staff-recruiting), [medical office training](https://info.pmimd.com/blog/tag/medical-office-training), [patient engagement](https://info.pmimd.com/blog/tag/patient-engagement), [patient relations](https://info.pmimd.com/blog/tag/patient-relations), [Medical Front Office](https://info.pmimd.com/blog/tag/medical-front-office), [medical office administration](https://info.pmimd.com/blog/tag/medical-office-administration), [Medical entry-level](https://info.pmimd.com/blog/tag/medical-entry-level) [All posts](https://info.pmimd.com/blog/all) [Next](https://info.pmimd.com/blog/author/practice-management-institute/page/2) ### Subscribe Here! ### Recent Posts ### Posts by Tag - 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