An Interview with David Womack, Jan Hailey, and Audrey Coaxum

Building a Strong Foundation for Success in Healthcare

In today’s complex healthcare landscape, having a solid foundation is key. That’s why we’re excited to introduce our new Patient Services Representative (PSR) certificate course—a program designed to equip newcomers with the essential knowledge and skills they need to hit the ground running in any healthcare setting.

An Interview with David Womack, Jan Hailey, and Katie Lawrence 

When everything is running smoothly, it might seem that motivation is less of a challenge. However, as discussed in PMI Shorts #12 with David Womack, Jan Hailey, and Katie Lawrence, even in good times, keeping your team inspired is critical to sustained success. Below, we break down the key insights and strategies from their conversation.

An Interview with David Womack, Jan Hailey, and Dave Jakielo

Interruptions can wreak havoc on our productivity—research shows we may only be truly productive for about 20% of our workday, with the rest lost to constant disruptions. In a recent PMI Shorts session (#11), David Womack, Jan Hailey, and Dave Jakielo dived into practical techniques for managing those interruptions, so you can reclaim your focus and get more done. Here’s a breakdown of the conversation and some actionable strategies.

An Interview with David Womack, Jan Hailey, and Katie Lawrence

Every time you press a button on your computer, a second one almost seems to ask, “Are you sure that’s what you want to do?” Life often feels the same way—full of unexpected twists and moments of hesitation, especially when things get tough. In a recent conversation on PMI Shorts, David Womack, Jan Hailey, and Katie Lawrence shared insights on how to stay motivated when the going gets hard. Here’s a breakdown of their discussion and some practical tips for both leaders and individuals facing challenging times.

An Interview with David Womack, Jan Hailey, and Katie Lawrence

Motivation is a powerful force that drives us to achieve, accomplish, and reach our goals. It impacts not only personal growth but also workplace performance and team dynamics. Whether it’s completing a project, hitting a deadline, or pursuing long-term career goals, motivation is often the deciding factor between success and stagnation. So, what is it that really drives motivation, and how can it be effectively harnessed for sustained performance? Understanding the key components of motivation—both for yourself and within your team—can make all the difference.

An Interview with David Womack, Jan Hailey, and Katie Lawrence

David Womack sat down with long-time instructor and national conference speaker Dave Jakielo to break down some simple but powerful strategies for getting more done. We all have the same 24 hours in a day, but some people seem to accomplish far more than others. What’s their secret? If you ever feel like time is slipping through your fingers, these seven steps will help you take control, focus on what really matters, and supercharge your productivity.

An Interview with David Womack, Jan Hailey, and Dave Jakielo 

Time management is a skill we all strive to master, but according to experts, it’s less about managing time and more about managing yourself. In this first installment of the PMI Shorts Time Management Series, David Womack, Jan Hailey, and guest speaker Dave Jakielo share practical insights into effective self-management and productivity strategies.

An Interview with David Womack, Jan Hailey, and Lynn Robinson 

David: Hello everyone, and welcome back to another installment of PMI Shorts. Today I'm joined again by Lynn Robinson and Jan Hailey, and we're here to talk about effective staff meetings. When we were together last, we talked about the importance of a daily huddle and its significance in running an effective practice. Today we want to focus on a more regularly scheduled full staff meeting and tips and tricks for making that as effective as it can be. So, Jan and Lynn, welcome back.

Jan: Thank you, David. Glad to be back.

Lynn: Thank you. Glad to be here.

David: Sitting around and talking about this, we discussed some variables for putting together an effective staff meeting. A few of those things include the frequency of the meeting, which can vary by the size of the organization, and whether or not attendance is mandatory. It’s also important to have someone responsible for running the meeting, whether that be a chairperson, an office manager, or a department head. Lynn, you had some thoughts about making these meetings mandatory?

An Interview with David Womack, Jan Hailey, and Lynn Robinson 

David: Hello everyone and welcome back to another PMI short. I believe today is number 5. My name is David, and I'm President and CEO of Practice Management Institute. I'm joined today by Lynn and Jan.

Lynn is the Director of Physician Relations and Professional Education at the Delaware State Medical Society, and Jan is the CEO of Practice Matters. Jan is also a senior faculty member at PMI, and Lynn is also a faculty member as well. Lynn does a lot of teaching in some of our certification classes, so I certainly want to give you your due welcome, ladies. How are you?

Jan: Great. Thanks for having us today.

Lynn: Yes, doing great. Thank you.

David: Absolutely. Today, we're here to talk about effective staff meetings, and specifically the daily huddle. I know that just in prepping and planning for this, we've talked about kind of busting this up into three or four different episodes to talk about different types of meetings. But today, we're going to focus on effective staff meetings and specifically talk about why they're important. and, quite frankly, how to get them going.
So, having said that, Lynn, I'll start with you. Why in the world should we have a daily huddle?

An Interview with David Womack, Lynn Vi and Hazel Williams

David: Welcome everyone, thank you for joining me. Today is a little bit different for Jan and I. First of all Jan, I believe this is now the PMI shorts number three and today is a little bit different because I'm typically talking and asking Jan questions today Jan and I are asking the questions. We are joined by Rachel Bomar. Rachel is with Tidal Health, a Health Care system in Salisbury, Maryland and Tidal Health has just recently made the decision to bring CMOM on board in house however we want to phrase that for some of their personnel and we wanted to visit about that today, so having said that Jan welcome Rachel thanks for being here!

Jan: Thanks David, good to be here with you today, and welcome Rachel.

Rachel: Well thank you both for having me!

David: Absolutely. Rachel, I wanted to start off by having you just give a kind of a brief overview of Tidal Health and then also your role within the company.

On Wednesday, July 25, Practice Management Institute (PMI) had the pleasure of conducting the Principles of Coding Workshop at CHRISTUS Southeast Texas PHO in Beaumont. Led by PMI faculty member Tracy Smith, CRHCP, CMC, CMOM, CMIS, the workshop provided essential coding training, featuring detailed instruction and workbook exercises designed to enhance coding proficiency and accuracy.

Practice Management Institute (PMI) was thrilled to host a workshop at University Medical Center (UMC) in Lubbock, Texas. Led by PMI faculty member Jan Hailey, the session focused on Management and Leadership in the Medical Practice and drew 63 medical practice professionals.

Elevating Your Staff Through Education

By David Womack, President of Practice Management Institute (PMI)

We are thrilled to share that Practice Management Institute (PMI) was recently mentioned in an insightful article from Oncology Practice Management. The article, titled "Strategies for Diagnosing and Treating Cash Flow Problems," discusses various effective strategies for identifying and addressing cash flow issues within medical practices.

Elevating Your Staff Through Education

By David Womack, President of Practice Management Institute (PMI)

David Womack, the President of Practice Management Institute (PMI), recently wrote an insightful article for Oncology Practice Management on the importance of continuous education in the healthcare sector. In this article, David shares valuable strategies for elevating your staff through education, emphasizing the role of tailored training, technology, certification, and a culture of continuous learning. Below is a summary of the key points from his original article.

An Interview with Rachel Bomar, MHR, SPHR, SHRM-SPC Tidal Health and Jan Hailey, MHL, CMOM, CMC, CMIS, CMCA E/M

David: Welcome everyone, thank you for joining me. Today is a little bit different for Jan and I. First of all Jan, I believe this is now the PMI shorts number three and today is a little bit different because I'm typically talking and asking Jan questions today Jan and I are asking the questions. We are joined by Rachel Bomar. Rachel is with Tidal Health, a Health Care system in Salisbury, Maryland and Tidal Health has just recently made the decision to bring CMOM on board in house however we want to phrase that for some of their personnel and we wanted to visit about that today, so having said that Jan welcome Rachel thanks for being here!

Jan: Thanks David, good to be here with you today, and welcome Rachel.

Rachel: Well thank you both for having me!

David: Absolutely. Rachel, I wanted to start off by having you just give a kind of a brief overview of Tidal Health and then also your role within the company.