In 2017, 16.7 million people in the U.S. experienced some type of identity theft with $17 billion in losses to organizations, according to a recent Harris Poll. Medical identity theft is fraud and recognizing and controlling it is a growing and serious compliance concern for medical office managers.
Topics: Practice management, CMOM, Certified Medical Office Manager, medical office manager topics, medical office compliance, medical practice issues, medical fraud, medical identity theft
How high are you setting the bar for patient care in your medical practice? Their health is in your hands, and they expect quality personalized care. Quality assurance is more important than ever. This article offers medical office managers insights for measuring quality assurance in your office. Read further and learn the “how” using two common tasks that can be easily improved when quality assurance is top-of-mind.
Topics: CMOM, PMI Certification, Certified Medical Office Manager, medical office manager topics, cmom certification, quality assurance
The time clock is ticking the moment patients enter your waiting room. How soon do you greet them? How long will they wait until they are called to the back? Respect for a patient’s time is perhaps among the most highly valued attributes of the patient experience. It’s also very frequently overlooked. So why is time management in a medical office so hard to control, and what can be done about it? Let us count the ways.
Topics: CMOM, PMI Certification, medical office certification, Certified Medical Office Manager, medical office, time management, cmom certification
Your patients love your doctors and there’s rarely a slow day in your medical office’s busy waiting room. But recent communication problems with front and back office staff are causing scheduling backlogs, and patient complaints are on the rise. It’s time for swift corrective action.
Topics: CMOM, PMI Certification, Certified Medical Office Manager, time management, medical office manager topics