PMI is elated to announce the addition of Michelle Mauldin, BA, CMIS, to our brilliant team of Associate Instructors! The addition of Michelle to our super talented faculty pool marks another exceptional score for PMI, and for our partners and students in west Texas and beyond, all of whom will benefit from her superb skillset, and her passion for keeping medical practice staff in the know.
A long-time member of the PMI family, Michelle Mauldin has spent her entire professional life in the healthcare industry and has worked for longtime PMI partner Hendrick Health for 15 years. Initially, as the Employee Development Manager, Michelle was responsible for enhancing the skills of the employees within the health system by analyzing the training needs of the clinics, modifying existing training programs, and creating new ones.
Currently serving as the Quality Manager, Michelle is responsible for the success of two teams. The first focuses on insurance. Insurance changes, updates, errors, training for all clerical staff, correcting claims, and trying to prevent future denials. Her second team is the quality team. Under her guidance, the team works with payors to ensure patients are seen in a specific time frame after hospital discharge, helps providers meet their quality goals, trains clinical staff so they understand the quality goals, and works with payors analyzing data so the team understands where their focus needs to be.
Michelle earned her Bachelor of Arts degree in Marketing and obtained her Certified Medical Insurance Specialist certification from PMI in 2023. Under-standing the important role that education plays in healthcare and in the success of those working in the industry, Michelle is a consistent champion for the success of her team, and she appreciates being able to use her substantial knowledge base to the benefit of others.
Practice Management Institute is so happy to welcome her officially to our Associate Instructor team, and we look forward to showcasing her many gifts for years to come.
Learn more about our Medical Insurance Certification
Learn current guidelines and responsibilities to manage third-party provider reimbursement. The instructor will explain managed care plans and guidelines for working with third-party payers. Learn collection strategies, tips, and receive problem-solving guidance.
