--- title: Practice Management Institute and Washington County Community College (WCCC) Launch New Patient Services Representative (PSR) Training Initiative in Maine description: Practice Management Institute and Washington County Community College training partnership enters phase 2 of Maine workforce training partnership image: https://media.licdn.com/dms/image/D5622AQH8mpvQ0MXHNA/feedshare-shrink_800/0/1699993887548?e=1704931200&v=beta&t=6OA0wHFlynACiuEWJWTlQT7kZu-EKL90C3bG_2ORqEM --- [![pmi-logo-white-on-blue](https://info.pmimd.com/hs-fs/hubfs/pmi-logo-white-on-blue.png?width=174&name=pmi-logo-white-on-blue.png "pmi-logo-white-on-blue")](https://www.pmimd.com/) - [About PMI](https://www.pmimd.com/about/) - [Online Training Center](https://www.pmimd.com/onlinetraining/) - [Instructors](https://www.pmimd.com/instructors.php) - [Contact Us](https://www.pmimd.com/contact.asp) # Practice Management Institute and Washington County Community College (WCCC) Launch New Patient Services Representative (PSR) Training Initiative in Maine Posted by [Michael Moore](https://info.pmimd.com/blog/author/michael-moore) on Dec 4, 2023, 7:36:31 PM Find me on: [LinkedIn](https://www.linkedin.com/in/michael-moore-b8b74573/) - [Tweet](https://twitter.com/share) PMI and WCCC, a part of the Maine Community College System, are thrilled to welcome our newest, largest group of students into the statewide Patient Services Representative training program! This 2-phase, comprehensive program is supported by the Maine Jobs & Recovery Plan, and the Harold Alfond Center for the Advancement of Maine’s Workforce, and is currently offered at no cost to Maine residents who qualify. The PSR program was created to provide basic to advanced skills development pathways for Maine workers presently employed within the healthcare industry, medical practice, community clinic, or hospital setting, or for those who aspire to turn this exceptional training opportunity into a rewarding and lifelong career in healthcare. A Patient Services Representative serves as the first point of contact for patients when they enter a medical facility. The position is as important as any within the healthcare setting. The program consists of 15 modules and two proficiency assessments. After completing the program, students will be proficient in many areas needed to contribute as valuable members of a medical office team.   Students will come away with a comprehensive exposure to and understanding of the more intricate subject areas faced throughout the workday. Here's what's covered: **PHASE 1** Module 1. The Basics of Healthcare Module 2. Medical Office Receptionist Skills Module 3. Medical Practice Front Desk Success Module 4. Optimizing the Patient Experience Module 5. Government Oversight, Regulations & Compliance Module 6. Medical Front Office Skills Certificate Program **Phase 2** Module 1. Introduction to Healthcare – refresher Module 2. Insurance Basics Module 3. Medicare Part A - Reimbursement Guidelines Module 4. Accounting and Finance Module 5. Medical Terminology Module 6. PMI Basics: Introduction to Medical Coding Module 7. Healthcare Compliance Module 8. Healthcare Quality Module 9. Personal Development "Washington County Community College (WCCC) is delighted to be working with PMI to prepare learners for exciting career opportunities in the medical field while working to meet workforce challenges here in Maine. This exciting partnership with PMI allows us to offer relevant and rigorous coursework taught by national leading experts.  PMI shares many of the same fundamental educational beliefs and practices around commitment to learner success, individualized learning assistance, and high standards of course content.” Nichole Sawyer, WCCC Dean of Workforce and Community Development, said. Our deepest appreciation goes to our WCCC partners. WCCC sets a very high bar when it comes to taking care of their students. They do so by providing impactful learning pathways that lead to career success. And they do so with PASSION. 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