Want to improve engagement at your next medical office staff meeting? Best intentions don’t always result in successful outcomes. You can become a better team leader with good preparation and a little ingenuity. Read on for tips that will help you turn a sub-par meeting into a forum that meets objectives. The formula is simple: start with "why", create your outline, and stay focused.
Authors have earned millions with best-selling books focused on this three-letter word, “WHY”. The best office, the best team, the best plan starts with why. It cannot be overemphasized. Why are you holding a staff meeting? What is the purpose? What do you hope to gain? Here are some “why’s” to consider:
Once you’ve established your whys, you can put more structure and shape to your meetings with some of these tips and best practices:
Plan time in your agenda to discuss a specific issue or topic that your office may be grappling with such as no-show appointments, compliance procedures, or the increase in rejected claims. Involving staff in problem-solving helps improves engagement, and culture overall. Here are a few general areas for consideration:
Meetings don’t have to be dull and unproductive. Create a structure that works for your clinic and you’ll be on your way to more exciting and productive meetings.
Learn more about leading your team at pmiMD.com. Practice Management Institute is a leading provider of training and certification for medical office professionals. Learn more about the Certified Medical Office Manager curriculum here.